Designing Hybrid Work Practices Anita Gisch | Gisch Consulting Anita Gisch | Design Leadership - UX Australia 2022 1 

Research Linked to Practice Anthropology Work Practice UX Research Anita Gisch | Design Leadership - UX Australia 2022 2 

Being an Introvert in the Work Place Anita Gisch | Design Leadership - UX Australia 2022 3 

Observations from Work Practice Challenges and cultural shifts before, during and after Covid Anita Gisch | Design Leadership - UX Australia 2022 4 

An Early Adopter Experience Anita Gisch | Design Leadership - UX Australia 2022 5 

A More Traditional Experience… Anita Gisch | Design Leadership - UX Australia 2022 6 

Physical Spaces have Socio-Political Consequences Anita Gisch | Design Leadership - UX Australia 2022 7 

Stepping Away from Cubeville Anita Gisch | Design Leadership - UX Australia 2022 8 

Shifts in Australian Work Practice First came the Cloud, then came Covid Anita Gisch | Design Leadership - UX Australia 2022 9 

Pre-Covid Normal: Capturing Physical Presence ► Heavy Emphasis on Physical Presence ► Common to see “performative” engagement: First in, last out ► Bonuses and wage increases negotiated on office hours ► Organisational Culture Centred around Faces In The Office ► After work drinks ► Lunch & learn activities ► Offsite staff/team days – introvert nightmares! ► Flexible Work Arrangements were Hard Fought, Political and ‘Exception-based’ ► A ‘choice’ between career and care obligations ► Often involved pay and status cuts Anita Gisch | Design Leadership - UX Australia 2022 10 

Emergence of Cloud ► Initial Trust Issues with: ► Security ► Data loss ► Local (familiar) vs distributed (ephemeral) ► Lack of Ecosystem Coherence ► Overwhelmed by choice ► Issues with app ► Spontaneous product selection ► Continued Reliance on the Physical ► Comfort with paper ► Visual productivity cues Anita Gisch | Design Leadership - UX Australia 2022 11 

Physical and Cultural Segmentation by Business Functions ► Architects collaborate and share files ► Snapshots are sent to accounts team for billing ► Data is manipulated or recreated to suite specific purposes Anita Gisch | Design Leadership - UX Australia 2022 12 

Stabilisation of Cloud Technology ► Cloud Technology as an on Premises Solution ► Shifting costs from Assets to Expenses ► IT Management & Security ► Increased Business Reporting ► Faster data entry ► Real-time reporting ► Reporting for decision-making Anita Gisch | Design Leadership - UX Australia 2022 13 

The Big C: A Forced Shift to Remote Anita Gisch | Design Leadership - UX Australia 2022 14 ► Physical Office Shutdowns ► Borders between national, state and local areas ► Restrictions on physical movements within zones ► Loss of Supporting Mechanisms ► Schools and childcares closed ► Student online learning attempts ► Boundaries between work and home broken 

Consequences for Design Applying research to practice Anita Gisch | Design Leadership - UX Australia 2022 15 

Three Areas for Design Leadership ► Physical and Digital Spaces ► Physical buildings & infrastructure ► Digital environments ► Systems & Processes ► Service design ► Access to and use of information ► Individual Work Practice ► Reimaging collaboration and connections ► Embracing and supporting work styles Anita Gisch | Design Leadership - UX Australia 2022 16 

Physical & Digital Spaces Anita Gisch | Design Leadership - UX Australia 2022 17 

Developing a Hybrid Experience Anita Gisch | Design Leadership - UX Australia 2022 18 

Not all Views are Equal Anita Gisch | Design Leadership - UX Australia 2022 19 

Creating Quiet Spaces and Times Anita Gisch | Design Leadership - UX Australia 2022 20 

Systems & Processes Anita Gisch | Design Leadership - UX Australia 2022 21 

Common Tensions Between Flexibility and Consistency Anita Gisch | Design Leadership - UX Australia 2022 22 

The Fabled Workflow Data does not Flow within Organisations It is Translated and Transacted Anita Gisch | Design Leadership - UX Australia 2022 23 

Consistency & Accountability Reporting Needs Information for Action Individual Styles Anita Gisch | Design Leadership - UX Australia 2022 24 

Individual Work Practice Anita Gisch | Design Leadership - UX Australia 2022 25 

It’s OK to Introvert ► Learn to Say No Not to be difficult, obstructionist and inflexible, just to manage your capacity ► Establish Boundaries Scope and role creep are a killer ► Own your Environment Figure out where you are most effective and find ways to make the environment work for you Anita Gisch | Design Leadership - UX Australia 2022 26