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@abbott567 Empathy in Accessibility

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Empathy in Accessibility @abbott567 13.3K 246 6.9k 8,531 Craig Abbott @abbott567 Senior Interaction Designer at @DWPDigital. Lover of cats and code. David Attenborough is my hero. Newcastle upon Tyne

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I don’t have a disability… yet @abbott567

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@abbott567 https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age

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@abbott567 6% of children https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age

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@abbott567 6% of children 16% of working age adults https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age

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@abbott567 6% of children 16% of working age adults 45% of adults over State Pension age https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age

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People living with a disability are far more common than you might have realised @abbott567

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11.9 million adults in the UK are living with a disability @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case Roughly 1 in 5 people or 20%

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In 2017, only 22% of adults living with a disability said they had never used the internet @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case About 2.6 million people

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9.3 million people in the UK alone are living with a disability and browsing the internet @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case

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When we think of a disability, we often think ‘wheelchair’. But there are so many that are less obvious. And this can make us ignorant. @abbo

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@abbott567

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@abbott567 But, disabilities and impairments are not the same.

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@abbott567 https://en.wikipedia.org/wiki/International_Symbol_of_Access#Modified_ISA

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@abbott567 http://accessibleicon.org/

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Impairment vs Disability @abbott567

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Impairment: An impairment is medical. It’s the condition or symptoms that person experiences. eg: low vision or blindness @abbott567

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Disability When a person finds it difficult to perform everyday tasks to a level that is considered normal for most people. @abbott567

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An impairment doesn’t always mean a person considers themselves disabled. !important @abbott567

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Imagine you are a wheelchair user, and you want to get a book from the library… @abbott567 Example 1

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@abbott567

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@abbott567

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@abbott567

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@abbott567

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@abbott567

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People are not always disabled by their impairments, they are disabled by poorly designed environments @abbott567

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An environment might not always be a physical space. It can be digital. An app, website or online service. @abbott567

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@abbott567 Imagine you’re colour blind and you want to check how well a team is playing before placing a bet… Example 2

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@abbott567

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@abbott567

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@abbott567

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@abbott567

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@abbott567 https://michelf.ca/projects/sim-daltonism/

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@abbott567 http://www.funkify.org/

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@abbott567

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Accessibility should be designed from the start, not an afterthought. @abbott567

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@abbott567

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@abbott567

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Even if we are thinking about accessibility, implementing it without talking to any users will be disastrous. @abbott567

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@abbott567

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@abbott567

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Designers don’t usually make things inaccessible on purpose. It’s just a lack of awareness or foresight. @abbott567

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@abbott567 Photo credit: Katy Arnold, Home Office Digital

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Sometimes we try to make things better and we make things worse. @abbott567

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@abbott567

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@abbott567

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@abbott567

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@abbott567 if (month === ‘september’) { month = 9; }

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@abbott567

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@abbott567

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@abbott567

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@abbott567

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https://accessibility.blog.gov.uk/2018/05/15/what-we-learned-from-getting-our-autocomplete-tested-for-accessibility/ It’s important to test your product with people who use assistive technology.

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Getting people onboard is hard @abbott567

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By law, all public sector websites and apps will need to be accessible by 2021. @abbott567

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Try empathy building exercises with your team. @abbott567

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Lip reading is hard @abbott567

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@abbott567 http://actiondeafness.org.uk/product/deaf-awareness-posters/

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@abbott567 @malcolmcanvin Chair Share

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@abbott567 @beesarahlee Talent Salad

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@abbott567 @jamesgordon1 Colourful I love you

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@abbott567 https://vinesimspecs.com/

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@abbott567 Retinitis pigmentosa (tunnel vision) Macular Degeneration

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@abbott567

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@abbott567 https://abtt.co/hod-a11y-posters

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@abbott567 https://abtt.co/hod-a11y-posters

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@abbott567 http://www.craigabbott.co.uk/error-messages-are-not-funny

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@abbott567 http://www.craigabbott.co.uk/error-messages-are-not-funny

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@abbott567 https://wave.webaim.org/

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Tools can be a good to build empathy and find obvious errors, but they can never replace usability testing. @abbott567

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If we design things with accessibility in mind, it makes things better for EVERYBODY! @abbott567

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@abbott567 @mrstevenproctor - Content design. What it is and what it isn’t.

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@abbott567

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@abbott567

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@abbott567

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@abbott567 http://www.aegisub.org/

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At the very least, include a transcript of the video. This can just be a text file or a HTML page that somebody can read. @abbott567

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Learn how to use your device’s own screenreader. @abbott567

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@abbott567 https://abtt.co/screen-reader-shortcuts

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@abbott567 https://abtt.co/screen-reader-shortcuts

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@abbott567

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Nobody expects you to get accessibility perfect. But from now on, be more aware and have a little more empathy for those that need it. @abbott567

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That’s all folks @abbott567 UK Disability facts and figures: http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case Sim Daltonism: https://michelf.ca/projects/sim-daltonism/ Funkify: http://www.funkify.org/ Action Deafness posters: http://actiondeafness.org.uk/product/deaf-awareness-posters/ Vine simulation glasses: https://vinesimspecs.com/ Wave accessibility tool: https://wave.webaim.org/ Home Office posters: https://abtt.co/hod-a11y-posters Accessible error messages: http://www.craigabbott.co.uk/error-messages-are-not-funny AegiSub subtitles: http://www.aegisub.org/ Screenreader shortcuts: https://abtt.co/screen-reader-shortcuts