USING SMART CONTRACTS TO AUTOMATICALLY COMPENSATE USERS FOR APPLICATION FAILURES

Stacktical 2 STACKTICAL The first Decentralized Service Level Management platform that automatically compensates for IT downtimes. Who are we? DECENTRALIZED SERVICE LEVEL MANAGEMENT

3 Technology, at your Service.

4 Meet Dominique Cost of the claim > 5€ Total Compensation 2,99€ Downtime 4 days without Internet, she reached her provider A Painful Process Providing proof, long waiting times Not Worth It After a 4 month wait and multiple calls, she gets 2,99€ Dominique went through a 4 day Internet downtime. She had no other option but to contact ISP. After multiple calls, claims, documents sent, she is awarded with a compensation that doesn’t even cover the cost of the whole process.

BeMind 5 Stacktical Everyone is losing. Customer Support Legal Overhead & Brand Time Consuming Less Productive Service Providers Customers

6 What if… compensation was automated?

7 An introduction to SLA (Service Level Agreements)

Stacktical 8 STACKTICAL They define how reliable a service should be, and ways to settle disputes when agreed service levels are not met. What is an SLA? SERVICE LEVEL AGREEMENT

Stacktical 9 SLA Contracts are ubiquitous External SLAs can be applied to - Uptime Commitment & Availability - Performance KPIs - Customer Satisfaction, etc. Internal SLAs could be used for: - Internal Requirements & KPIs - Rewards and Penalties

Stacktical 10 Anatomy of an SLA: Cloud Provider Monthly Uptime % Compensation 99,99% - 99,0% 10% < 99% 30%

Stacktical 11 Anatomy of an SLA: Chain of Reliability We need a better way to manage the point of failures and and properly insure the critical links.

12 So… how can the Blockchain help?

Stacktical 13 Smart Contracts & Dapps A Smart Contract is a piece of Code that is executed in a Blockchain.

Stacktical 14 Decentralized SLA: Powered by the Blockchain

Stacktical 15 04. Trust Non partisan monitoring of application performance failures, no enforcement middlemen, immutable log of incidents. 05. Transparency Public terms that align consumers expectations with the real performance of the service. 01. Fairness No need to claim compensation, SLA enforcement is event-driven, does not require manual input 02. Inclusiveness SLA are not reserved to businesses and professional customers, any kind of internal and external stakeholders. 03. Accountability Clear responsibilities and guarantees upon service level violations. DSLA- POWERED BY THE BLOCKCHAIN

16 Beyond compensation.

Stacktical 17 The real cost of Downtime Fortune 1000 companies pay between $1.25 billion and $2.5 billion in annual unplanned application downtime costs. Cost of Downtime = Deployment Frequency x Change Failure Rate x MTTR x Hourly Cost of Outage

Stacktical 18 Our Solution: DSLA extended to Insurance

Stacktical helps companies provision and deploy decentralized SLA that reward employees for uptime while compensating customers for downtime.

THANK YOU! stacktical.com