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ΠϯλʔϯγοϓͷΈͳ͞Μ͜Μʹͪ
ࣲాതࢤ(.01FQBCP
*OD
ٕज़෦#13ࣨςοΫ.5(
ΧϯϑΝϨϯεൃදͷٕज़
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Executive Officer CPO(Chief Productivity Officer)
Director of Business Process Re-engineering Office
Hiroshi SHIBATA @hsbt
https://www.hsbt.org
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ࠓͳ͢͜ͱ
wΧϯϑΝϨϯεͳͲͷൃදٕज़ͳͷͰษڧͯ͠ܦݧΛੵΊ୭Ͱ
Ͱ͖ΔΑ͏ʹͳΓ·͢
wൃදͷٕज़ʹ͍ͭͯஅยతͳͷ͕ଟ͍ͷͰ!ITCUͷܦݧΛͱ
ʹ࠷ॳ͔Β࠷ޙ·Ͱ·ͱΊ·ͨ͠
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ࠓͳ͞ͳ͍͜ͱ
wԿނΧϯϑΝϨϯεษڧձͰൃද͢Δͷ͔
wྑ͍$BMMGPS1SPQPTBMT $'1
ͷ۩ମతͳॻ͖ํ
w,FZOPUF1PXFS1PJOUͷศརͳ͍ํ
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ൃදͷωλूΊ
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ൃදωλͷݟ͚ͭํ
wΤϯδχΞΛͬͯΕຖൃද͢Δωλ͕Ұͭ͘Β͍Ͱ͖·͢
w[TISD͍ͬͨ͡ɺPQFOTUBDLͰWN্ཱͪ͛ͨɺ͍͍ϨϏϡʔͨ͠ɺ
ෆ۩߹ͨ͠ɺ044ͷύονॻ͍ͨɺػցֶशͷΩʔϫʔυҰͭษ
ڧͨ͠ɺϩάௐࠪͨ͠ɺQVQQFUॻ͍ͨʜ͍͘ΒͰ͋Δ
wେࣄͳ͜ͱֶΜͩ͜ͱΛจষͱͯ͠Ξτϓοτ͢Δ͜ͱ
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ֶΜͩ͜ͱΛจষʹΞτϓοτ͢Δ
w!ITCUU%JBSZʹͲΜͳ͜ͱͰຖॻ͘Α͏ʹ͍ͯ͠Δ
wผʹ()&ͷJTTVFʹه͢ΔͰ͍͍ɺಡ·Εͳ͍ͱ͔ؾʹ͠ͳ͍
wޙͷ͕ࣗʹཱ͍͍ͯɻੈͷதͰҰਓ͘Β͍ಡΜͰʮศརʯ
ͱͭͿ͍͍͍ͯ͑͘Β͍ͷؾ࣋ͪͰz͍ͬͯ͘z
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ؔ࿈Λݟ͚ͭग़͢
wຖॻ͍͍ͯΔͱɺ͜Εલͬͨͳͱ͔ɺ"ͱ#ͷ࣮ͭͳ
͕͍ͬͯΔ͔͠Εͳ͍ɺͳͲͱؾ͕͖ͭ࢝ΊΔ
wؾ͕͔ͭͳ͍߹ҙਤతʹݟ͚ͭग़ͦ͏ͱͯ͠ΈΔ
wͣͬͱଓ͚Δ͜ͱͰɺ͕ࣗܦݧͨ͠τϐοΫͷॏͳΓʹԠͯ͡
NJOͤΔΑ͏ʹͳΔ ࡶஊϨϕϧͰ͍͍
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ΧϯϑΝϨϯεΛ୳͢
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ൃදʹదͨ͠ΧϯϑΝϨϯεΛ୳͢
w3VCZ,BJHJ
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FUD
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wͦΕͧΕͷΧϯϑΝϨϯεʹςʔϚͱ͍͏ͷ͕͋ΔͷͰɺςʔϚ
ʹҰ൪దͯͦ͠͏ͳ࣋ͪωλΛ$'1ͱͯ͠ೖ͢Δ ॏཁ
wࢀՃऀͷɺ։࠵࣌ͷٕज़ಈɺ։࠵ͳͲߟྀ͢Δ
wجຊతͳॻ͖ํ3VCZ,BJHJ$'1ދͷרͳͲΛݟΑ͏
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:"1$'VLVPLBͷྫ
wʮ৽͍͠ಇ͖ํɺ৽͍ٕ͠ज़ͱ͍ͬͨɺະͷੈքͷʯ
wͦΕͳΒࣾһશһ͕()&ͰόʔϯͱͬͯΔద͍ͯ͠ΔͩΖ͏
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Ͱग़ͨ͠ɻ
w௨ͬͨ
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CVJMEFSTDPOͷྫ
wʮΒͳ͔ͬͨɺΛฉ͘ʯ
wͦ͏͍͏͜ͱͳΒɺ3VCZͷϥΠϒϥϦͷ໘Λͨ͘͞Μݟ͍ͯΔࣗ
͕ʮ044ͷҾ͖ܧ͗ํʯͱ͍͏Λ͠Α͏ɻଞͷਓͰ͖ͳ͍
ͣͩɻ
w௨ͬͨ
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$'1Λग़͢ͱ͖ʹॏཁͳ͜ͱೋͭ
wͦͷ͕ͳ͘ͳͬͨΒൃදશ෦͕ҙຯෆ໌ͱͳΔɺ
ൃදͷ֩Կ͔
wൃද͕ऴΘͬͨޙʹௌऺʹ͍͑ͨ͜ͱߦಈͤ͞
͍ͨ͜ͱԿ͔
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εϥΠυ࡞
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,FZOPUF1PXFS1PJOUΛ·ͣด͡Δ
w࠷ॳʹىঝస݁ɺঢ়گઃఆᷤ౻ղܾͷΑ͏ͳετʔϦʔΛߟ͑·
͠ΐ͏
wߟ͑ํ৭ʑɺᝦʹτϐοΫΛվΊͯจࣈىͯ͜͠͠ฒͨΓɺϝ
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w!ITCUϊʔτʹτϐοΫΛॻ͖ଓ͚Δͱ͍͏ͷΛͬͯ·͢
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ΧϯϑΝϨϯεͷձͱઃඋΛ֬ೝ͢Δ
w·ͩεϥΠυ࡞͠ͳ͍
wΧϯϑΝϨϯεͷϓϩδΣΫλઃඋʹΑͬͯղ૾͕Y
ͱখ͔ͬͨ͞Γ͢ΔͷͰɺղ૾ͱΞεϖΫτൺΛඞͣ֬ೝ͢Δ
wͰᘳͳࢿྉΛ࡞͍ͬͯͬͨΒʹͳͬͯϏϤʔϯͱͯ͠͠
·ͬͯԜΜͩ͜ͱ͕͋Δ
wԞߦ͖͕͋Δձͷ߹ɺ͜ΜͳΜͩΖ͏ͱ͍͏αΠζΑΓ͞Β
ʹจࣈΛେ͖͘͢Δ
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εϥΠυ࡞
wετʔϦʔ͕Ͱ͖ͨΒετʔϦʔΛϓϨθϯࢿྉʹམͱ͍͖ͯ͠·͢
wϖύϘͷ߹ɺϓϨθϯςϯϓϨʔτΛσβΠφͷ༗ࢤ͕࡞ͬͯ͘Ε
ͨͷͰ͏ͱศར
wϑΥϯτॏཁɺ!ITCU͕͖ͳͷຊޠͳΒώϥΪϊɺӳޠͳΒ
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wࣗʹ͋ͬͨςϯϓϨʔτɺϑΥϯτɺΧϥʔύϨοτΛҭ͓ͯͯ͘
ͱ࡞Δεϐʔυ্͕͕Δ
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ൃදલʹΔ͜ͱ
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ൃදऀϊʔτΛॻ͜͏
wൃදͰΔ͜ͱΛൃදऀϊʔτʹશ෦ॻ͘
wॻ͍ͯΔ͏ͪʹɺ͜ΕεϥΠυʹॻ͍ͯΔ͔ΒΔඞཁ͕ͳ͍ͳɺٯ
ʹεϥΠυʹॻ͍ͯ͋Δ͜ͱΔ͔Βॻ͘ඞཁ͕ͳ͍ͳɺͳͲચ࿅
Ͱ͖Δ
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ϦϋʔαϧΓ·͠ΐ͏
w΄Μͱ͜Ε !ITCU࠷͓ۙΖ͔ͦ
wNJOͩΖͱࢥͬͯ࡞ͬͨεϥΠυେମ࣌ؒΦʔόʔ
wௌऺΛूΊΒΕΔͳΒಉ྅ͳͲΛूΊͯΔͱྑ͍ɺϑΟʔυόοΫ
վળʹͭͳ͛Δ͜ͱ͕Ͱ͖Δ
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-JHIU5BCMFΛͬͯ
εϥΠυશମͷߏΛ၆ᛌ͢Δ
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εϥΠυ࠷ޙͷख͠
w͜͜·Ͱ४උ্ͨ͠ͰεϥΠυΛ͞ΒʹΔɻຊʹ͍͑ͨ͜
ͱ͕ڽॖ͞ΕΔ
w࠷ޙͷεϥΠυΛԿʹ͢Δ͔Λߟ͑Δɻൃද͕ऴΘͬͨޙʹ࣭ٙԠ
ؚΊͯୀ͢Δ·Ͱදࣔͬ͠ͺͳ͠ʹ͢ΔେͳҰຕ
w͍͑ͨओுը૾ɺͳؾ͕࣋ͪΦεεϝ
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͋͞ൃදͩ
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ձͷઃඋνΣοΫ
wඞͣൃදͷલʹϓϩδΣΫλͷଓνΣοΫΛΖ͏
wൃදͷ࣌ʹαϒը໘͕දࣔ͞ΕͨΓɺTMBDL͕ग़ͨΓ͢Δͱʮ͜ͷਓ
४උͯ͠ͳ͍ͷ͔ʜ ʯͱࢥΘΕΔ͜ͱ͕͋Δ
wϚΠΫɺεϥΠυϙΠϯλͳͲͷಈ࡞νΣοΫΔͱྑ͍
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εϥΠυ͡Όͳͯ͘લΛ͘
wεϥΠυϙΠϯλ͕͋ΔͳΒࣗͷϚγϯΛগ͠ڑ͋Δͱ͜Ζʹஔ
͘ͱϚγϯΛݟͳ͕ΒௌऺΛݟΔ͜ͱ͕Ͱ͖Δ
wձͰਓॱ൪ʹݟΔਓΛܾΊͯɺͦͷਓʹ͔ͬͯ͢Α͏ʹ͢Δ
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͜͜·Ͱ͖ͨΒޙ͍
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ൃද͕ऴΘͬͨΒ
wࣗͷΛ͔͑ͨͬͨਓʹ࿓ԼͳͲͰ͔͚ͯ͠ײΛฉ͘
w࠷ۙͩͱ5XJUUFSͰ࣭Λॻ͍͍ͯΔਓ͍ΔͷͰͤͬͤͱฦࣄ͢Δ
ͱ৽͍͠ྠΛ͛ΒΕͯྑ͍
wͦ͏ͱࢥ͍͚ͬͯͨͲͤͳ͔ͬͨ͜ͱͳͲ͋ͬͨΒɺϑΥϩʔΞο
ϓϒϩάΛॻ͘
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·ͱΊ
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ࠓͨ͜͠ͱ
wΧϯϑΝϨϯεͳͲͷൃදٕज़ͳͷͰษڧͯ͠ܦݧΛੵΊ୭Ͱ
Ͱ͖ΔΑ͏ʹͳΓ·͢
wൃදͷٕज़ʹ͍ͭͯஅยతͳͷ͕ଟ͍ͷͰ!ITCUͷܦݧΛͱ
ʹ࠷ॳ͔Β࠷ޙ·Ͱ·ͱΊ·ͨ͠
w͜Ε͚ͩͬͯ!ITCUͷࠓͷൃද ճ
ʮ͏ʔΉʯͱ͍͏ࣗݾ
ධՁͳͷͰԿԿొஃ্ͯ͠ख͘ͳΔ͔͠ͳ͍
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͓·͚Φεεϝͷࢀߟจݙ
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TMJEFPMPHZ
wεϥΠυͷ࡞ΓํʹϑΥʔΧ
εͨ͠ຊ
wࠓͨ͜͠ͱ͕େମॻ͍ͯ
͋Δ
wٛͷσβΠϯͱͯ͠༏Εͨ
εϥΠυͷ࡞ΓํΛֶͿͷʹ
Φεεϝ
IUUQTXXXBNB[PODPKQEQ
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ϓϨθϯςʔγϣϯ[FO
wεϥΠυϩδʔಉ༷ʹൃදʹ
͍ͭͯҰ௨Γॻ͍ͯ͋Δ
wσβΠϯʹ͍ͭͯ͑
Ί
wlߴڮϝιουz͕ܝࡌ͞Εͯ
ʹͳͬͨ
IUUQTXXXBNB[PODPKQEQ9
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ϓϨθϯςʔγϣϯ[FO
σβΠϯ
w[FOͷଓฤ
wσβΠϯʹ͍ͭͯ৭ʑॻ͍ͯ
͋Δ
w༨ྗ͕͋Ε͓͢͢Ί
IUUQTXXXBNB[PODPKQEQ
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ύϒϦοΫεϐʔΧʔͷ
ࠂന
wൃදͷ৺ߏ͑த৺ͷຊɺΈΜ
ͳʮ͜ͷຊྑ͍ʯͱݴͬͯ
͍ͨ
w!ITCU͕࠷ॳʹಡΜͩͱ͖
ʮͳΔ΄ͲʯҎ্ͷײ
ͳ͔ͬͨʜ
w͏ҰಡΈͯ͠Έ·͢
IUUQTXXXBNB[PODPKQEQ9
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حߦ͡Όͳٕͯ͘ज़ྗͰ
͞Εͯߦͧ͘
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