The Human Factor - Speaker Deck

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The Human Factor Jenny Bramble Director of Engineering Papa [email protected] @jennydoesthings #CodeBEAMAmerica

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My name is Jenny Bramble. I have too many cats, too many rabbits, too many quail, and a concerning number of plants. [email protected] @jennydoesthings #CodeBEAMAmerica

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My name is Jenny Bramble. I am fascinated by humans. [email protected] @jennydoesthings #CodeBEAM

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My name is Jenny Bramble. I’m Director of Engineering at Papa. [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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I make software for humans! [email protected] @jennydoesthings #CodeBEAMAmerica

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I want to start with a story about an app called Vocable. [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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Humans are fundamental to software development. [email protected] @jennydoesthings #CodeBEAMAmerica

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The behaviors we accept in our software today shape the future… [email protected] @jennydoesthings #CodeBEAMAmerica

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The behaviors we accept in our software today shape the future… …and who can be included in that future. [email protected] @jennydoesthings #CodeBEAMAmerica

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Because we build software for humans, human experience must impact the software we build. [email protected] @jennydoesthings #CodeBEAMAmerica

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I call this the human factor of software. [email protected] @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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We create software to change the world. Every line of code affects a human. Humans will rely on your software in ways you don’t expect. Technology is the future. [email protected] @jennydoesthings #CodeBEAMAmerica

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We create software to change the world. Humans will rely on your software in ways you don’t expect. Technology is the future. Every line of code affects a human. [email protected] @jennydoesthings #CodeBEAMAmerica

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We are making magic! We are bringing into being things that have never existed before. [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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Who hates social media? [email protected] @jennydoesthings #CodeBEAMAmerica

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Some technology stores our collective memories. [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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Some technology stores our collective memories. [email protected] @jennydoesthings #CodeBEAMAmerica

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If technology is the future, and technology can’t see me… What does that say about my place in the future? — Ash Coleman [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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If technology is the future, and technology can’t see me… What does that say about my place in the future? — Ash Coleman [email protected] @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be intentional about your edge cases. Be explicit about what you aren’t building or testing. Adapt to new information. [email protected] @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. [email protected] @jennydoesthings #CodeBEAMAmerica

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We decide what we care about when creating software. [email protected] @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. [email protected] @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. What we decide to test. [email protected] @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. What we decide to test. [email protected] @jennydoesthings #CodeBEAMAmerica

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We decide what we care about when creating software. [email protected] @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. [email protected] @jennydoesthings #CodeBEAMAmerica

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Don’t assume we’re all on the same page unless you say it out loud. [email protected] @jennydoesthings #CodeBEAMAmerica

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Call out accessibility or the fact your software doesn’t include it. [email protected] @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. [email protected] @jennydoesthings #CodeBEAMAmerica

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No software survives contact with end users. [email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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[email protected] @jennydoesthings #CodeBEAMAmerica

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Humans shape our software. [email protected] @jennydoesthings #CodeBEAMAmerica

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Sometimes a small feature becomes your business model. [email protected] @jennydoesthings #CodeBEAMAmerica

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Don’t throw software over the wall… [email protected] @jennydoesthings #CodeBEAMAmerica

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Don’t throw software over the wall… to production. [email protected] @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Build empathy. Believe people’s lived experiences. If you don’t have it, fake it. [email protected] @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Build empathy. Believe people’s lived experiences. If you don’t have it, fake it. [email protected] @jennydoesthings #CodeBEAMAmerica

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So what is empathy? [email protected] @jennydoesthings #CodeBEAMAmerica

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The ability to sense other people's emotions and imagine what they may be thinking or feeling. [email protected] @jennydoesthings #CodeBEAMAmerica

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Not everyone naturally leans into empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Believe people’s lived experiences. If you don’t have it, fake it. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Remember when I mentioned my late husband? [email protected] @jennydoesthings #CodeBEAMAmerica

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This guy [email protected] @jennydoesthings #CodeBEAMAmerica

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That twinge you may have felt was empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Believe people’s lived experiences. If you don’t have it, fake it. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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This next section is for folks who struggle with remembering other people are real. [email protected] @jennydoesthings #CodeBEAMAmerica

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Make your users real by picturing them. [email protected] @jennydoesthings #CodeBEAMAmerica

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User [email protected] @jennydoesthings #CodeBEAMAmerica

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Older woman Lives alone Likes cats and bookstores No support system [email protected] @jennydoesthings #CodeBEAMAmerica

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Maria Lopez, age 87 [email protected] @jennydoesthings #CodeBEAMAmerica

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Feelings are real, even if they don’t represent objective reality. [email protected] @jennydoesthings #CodeBEAMAmerica

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If their feelings and experiences are real, what else changes? [email protected] @jennydoesthings #CodeBEAMAmerica

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Use the software like they would. [email protected] @jennydoesthings #CodeBEAMAmerica

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This is hard. [email protected] @jennydoesthings #CodeBEAMAmerica

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The ability to sense other people's emotions and imagine what they may be thinking or feeling. [email protected] @jennydoesthings #CodeBEAMAmerica

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Picture your users. Use names, images, and other details that turn them from faceless entities to real people. Experiences and feelings are real. Imagine you’re allergic to citrus, don’t drink alcohol, or don’t have use of your right hand. Use software like they would. Turn off your screen. Use Charles Proxy to dial down your internet connection. [email protected] @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. [email protected] @jennydoesthings #CodeBEAMAmerica

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Let’s all build software for humans. Let’s embrace the human factor! [email protected] @jennydoesthings #CodeBEAMAmerica

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https://www.flaticon.com/authors/ tomomi-the-cat/lineal-color Attributions: Lilis: https://www.fiverr.com/littlelillis/ R. K. Milholland [email protected] @jennydoesthings #CodeBEAMAmerica