The Human Factor - Speaker Deck

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The Human Factor Jenny Bramble Director of Engineering Papa jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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My name is Jenny Bramble. I have too many cats, too many rabbits, too many quail, and a concerning number of plants. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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My name is Jenny Bramble. I am fascinated by humans. jenny@papa.com @jennydoesthings #CodeBEAM

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My name is Jenny Bramble. I’m Director of Engineering at Papa. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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I make software for humans! jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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I want to start with a story about an app called Vocable. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Humans are fundamental to software development. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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The behaviors we accept in our software today shape the future… jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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The behaviors we accept in our software today shape the future… …and who can be included in that future. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Because we build software for humans, human experience must impact the software we build. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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I call this the human factor of software. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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We create software to change the world. Every line of code affects a human. Humans will rely on your software in ways you don’t expect. Technology is the future. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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We create software to change the world. Humans will rely on your software in ways you don’t expect. Technology is the future. Every line of code affects a human. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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We are making magic! We are bringing into being things that have never existed before. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Who hates social media? jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Some technology stores our collective memories. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Some technology stores our collective memories. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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If technology is the future, and technology can’t see me… What does that say about my place in the future? — Ash Coleman jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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If technology is the future, and technology can’t see me… What does that say about my place in the future? — Ash Coleman jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be intentional about your edge cases. Be explicit about what you aren’t building or testing. Adapt to new information. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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We decide what we care about when creating software. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. What we decide to test. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Everything the software could do. What we decide to test. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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We decide what we care about when creating software. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Don’t assume we’re all on the same page unless you say it out loud. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Call out accessibility or the fact your software doesn’t include it. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Edge cases are artificial. Be explicit about what you aren’t building or testing. Adapt to new information. Be intentional about your edge cases. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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No software survives contact with end users. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Humans shape our software. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Sometimes a small feature becomes your business model. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Don’t throw software over the wall… jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Don’t throw software over the wall… to production. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Build empathy. Believe people’s lived experiences. If you don’t have it, fake it. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Build empathy. Believe people’s lived experiences. If you don’t have it, fake it. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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So what is empathy? jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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The ability to sense other people's emotions and imagine what they may be thinking or feeling. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Not everyone naturally leans into empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Believe people’s lived experiences. If you don’t have it, fake it. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Remember when I mentioned my late husband? jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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This guy jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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That twinge you may have felt was empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Empathy is hard. Believe people’s lived experiences. If you don’t have it, fake it. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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This next section is for folks who struggle with remembering other people are real. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Make your users real by picturing them. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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User jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Older woman Lives alone Likes cats and bookstores No support system jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Maria Lopez, age 87 jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Feelings are real, even if they don’t represent objective reality. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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If their feelings and experiences are real, what else changes? jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Use the software like they would. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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This is hard. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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The ability to sense other people's emotions and imagine what they may be thinking or feeling. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Picture your users. Use names, images, and other details that turn them from faceless entities to real people. Experiences and feelings are real. Imagine you’re allergic to citrus, don’t drink alcohol, or don’t have use of your right hand. Use software like they would. Turn off your screen. Use Charles Proxy to dial down your internet connection. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Every line of code affects a human. Be intentional about your edge cases. Build empathy. jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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Let’s all build software for humans. Let’s embrace the human factor! jenny@papa.com @jennydoesthings #CodeBEAMAmerica

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https://www.flaticon.com/authors/ tomomi-the-cat/lineal-color Attributions: Lilis: https://www.fiverr.com/littlelillis/ R. K. Milholland jenny@papa.com @jennydoesthings #CodeBEAMAmerica