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؆୯ʂ AmazonConnectͰ Ϟʔχϯάίʔϧʂʂ 7/22(ਫ) JAWS-UGேձ #11 Takeshi Wakamatsu

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Who am I ? • एদ ߶ࢤ / Takeshi Wakamatsu • ΞΠϨοτגࣜձࣾ / cloudpack • ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ • 2019/2020 APN AWS Top Engineers • I love ೔ຊञ ʂʂ @t_wkm2

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Agenda • ى͖Εͳ͍Έͳ͞Μ΁ • Amazon Connet • ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ΞʔΩςΫνϟղઆ

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Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ

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ى͖Εͳ͍ෆࢥٞ • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ • ෳ਺ճ໨֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠

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ى͖Εͳ͍ෆࢥٞ • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ • ෳ਺ճ໨֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠ ͦ͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ

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Amazon Connect

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Amazon Connect • AWSͷίʔϧηϯλʔߏஙαʔϏε • جຊతʹి࿩Λड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ • Agent΁ͷϧʔςΟϯά • IVR(ࣗಈԠ౴) • Lambda • Lex

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Amazon Connect • ൃ৴΋Ͱ͖Δ • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁ • APIͰ΋ൃ৴Ͱ͖Δ

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Amazon Connect • ൃ৴΋Ͱ͖Δ • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁ • APIͰ΋ൃ৴Ͱ͖Δ ϞʔχϯάίʔϧࣗಈԽ

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ϞʔχϯάίʔϧΛ ࡞ͬͯΈΑ͏

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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • Ҏ্

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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • Ҏ্ ͩͱͭ·Βͳ͍ʂʂ

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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • ి࿩Λ੾ͬͨΒ·͔͔ͨͬͯ͘Δ • Կճ΋͔͔ͬͯ͘Δ • ผͷΠϕϯτΛܖػʹࢭ·Δ

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ΞʔΩςΫνϟղઆ

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ΞʔΩςΫνϟղઆ • Amazon Connect • AWS Lambda • AWS Systems Manager Parameter Store • Amazon Event Bridge • AWS IoT Button (SORACOM LTE-M Button)

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࣌ݶࣜʹ-BNCEBΛൃՐ 1BSBNFUFS4UPSFͷ LFZHFUVQͷ஋ΛOPʹॻ͖׵͑ "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

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ి࿩ΛऔΔͱ-BNCEBΛൃՐ LFZHFUVQͷ஋͕OPͷ৔߹͸ "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

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*P5#VUUPOΛԡ͢ͱ-BNCEB͕ൃՐ LFZHFUVQͷ஋ΛZFTʹॻ͖׵͑

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·ͱΊ

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·ͱΊ • ΤϯδχΞ͸جຊى͖Εͳ͍(๫࿦) • AWSͰి࿩Λ࢖͏ͳΒ Amazon Connect • ి࿩ΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ • Let's try it !!

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Thank you !!