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؆୯ʂ AmazonConnectͰ Ϟʔχϯάίʔϧʂʂ 7/22(ਫ) JAWS-UGேձ #11 Takeshi Wakamatsu
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Who am I ? • एদ ߶ࢤ / Takeshi Wakamatsu • ΞΠϨοτגࣜձࣾ / cloudpack • ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ • 2019/2020 APN AWS Top Engineers • I love ຊञ ʂʂ @t_wkm2
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Agenda • ى͖Εͳ͍Έͳ͞Μ • Amazon Connet • ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ΞʔΩςΫνϟղઆ
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Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ
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ى͖Εͳ͍ෆࢥٞ • ֮·͠جຊࢭΊ͔ͯΒೋ৸͢Δલఏ • ෳճ֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ֮·͠
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ى͖Εͳ͍ෆࢥٞ • ֮·͠جຊࢭΊ͔ͯΒೋ৸͢Δલఏ • ෳճ֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ֮·͠ ͦ͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ
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Amazon Connect
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Amazon Connect • AWSͷίʔϧηϯλʔߏஙαʔϏε • جຊతʹిΛड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ • AgentͷϧʔςΟϯά • IVR(ࣗಈԠ) • Lambda • Lex
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Amazon Connect • ൃ৴Ͱ͖Δ • ൃ৴ͯ͠ిʹग़ͨΒண৴ͱಉ͡ϑϩʔ • APIͰൃ৴Ͱ͖Δ
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Amazon Connect • ൃ৴Ͱ͖Δ • ൃ৴ͯ͠ిʹग़ͨΒண৴ͱಉ͡ϑϩʔ • APIͰൃ৴Ͱ͖Δ ϞʔχϯάίʔϧࣗಈԽ
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ϞʔχϯάίʔϧΛ ࡞ͬͯΈΑ͏
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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ༷ • ࣌ؒʹͳͬͨΒి͕དྷΔ • Ҏ্
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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ༷ • ࣌ؒʹͳͬͨΒి͕དྷΔ • Ҏ্ ͩͱͭ·Βͳ͍ʂʂ
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ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ༷ • ࣌ؒʹͳͬͨΒి͕དྷΔ • ిΛͬͨΒ·͔͔ͨͬͯ͘Δ • Կճ͔͔ͬͯ͘Δ • ผͷΠϕϯτΛܖػʹࢭ·Δ
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ΞʔΩςΫνϟղઆ
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ΞʔΩςΫνϟղઆ • Amazon Connect • AWS Lambda • AWS Systems Manager Parameter Store • Amazon Event Bridge • AWS IoT Button (SORACOM LTE-M Button)
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࣌ݶࣜʹ-BNCEBΛൃՐ 1BSBNFUFS4UPSFͷ LFZHFUVQͷΛOPʹॻ͖͑ "NB[PO$POOFDUͷൃ৴"1*Λୟ͘
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ిΛऔΔͱ-BNCEBΛൃՐ LFZHFUVQͷ͕OPͷ߹ "NB[PO$POOFDUͷൃ৴"1*Λୟ͘
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*P5#VUUPOΛԡ͢ͱ-BNCEB͕ൃՐ LFZHFUVQͷΛZFTʹॻ͖͑
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·ͱΊ
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·ͱΊ • ΤϯδχΞجຊى͖Εͳ͍() • AWSͰిΛ͏ͳΒ Amazon Connect • ిΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ • Let's try it !!
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Thank you !!