Resilient Systems Require Resilient People

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#DevOpsDays @HannahFoxwell RESILIENT SYSTEMS REQUIRE RESILIENT PEOPLE @HANNAHFOXWELL PRODUCT MANAGER @SERVERDENSITY

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#DevOpsDays @HannahFoxwell YOU ARE NOT IMMUTABLE. YOU ARE NOT HIGHLY AVAILABLE. YOU ARE EPHEMERAL. - OLIVER WOOD

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@HannahFoxwell #DevOpsDays #HUMANOPS

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#DevOpsDays @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS

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#DevOpsDays @HannahFoxwell RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES

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@HannahFoxwell #DevOpsDays PEOPLE ARE MORE DIFFICULT TO WORK WITH THAN MACHINES. AND WHEN YOU BREAK A PERSON, HE CAN’T BE FIXED. RICK RIORDAN THE BATTLE OF THE LABYRINTH

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#DevOpsDays @HannahFoxwell CHANGE IS INEVITABLE. PROGRESS IS OPTIONAL. - TONY ROBBINS

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#DevOpsDays @HannahFoxwell YOU ARE UPGRADING YOUR TECHNOLOGY, AND YOU’VE NOT UPGRADED YOURSELF! - ERIC THOMAS

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@HannahFoxwell #DevOpsDays I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING - TEMPLE GRANDIN

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#DevOpsDays @HannahFoxwell THE ONLY THING THAT’S CONSTANT IS CHANGE

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#DevOpsDays @HannahFoxwell BEWARE THE WELL OF DESPAIR

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@HannahFoxwell #DevOpsDays TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE SOURCE: ADAPTATION OF KUBLER-ROSS MODEL

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#DevOpsDays @HannahFoxwell TIME MOTIVATION THE EMOTIONAL CYCLE OF CHANGE(S)

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#DevOpsDays @HannahFoxwell TIME RATE OF CHANGE WHY DOES THIS FEEL SO HARD? TECHNOLOGY ADVANCEMENT HUMAN ADAPTABILITY WE ARE HERE LEARNING FASTER & GOVERNING SMARTER SOURCE: THOMAS FRIEDMAN THANK YOU FOR BEING LATE

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@HannahFoxwell #DevOpsDays RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES

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#DevOpsDays @HannahFoxwell TIME MOTIVATION RESILIENCE CAN BE IMPROVED

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#DevOpsDays @HannahFoxwell RESILIENCE IS NOT A TRAIT THAT EITHER PEOPLE HAVE OR DO NOT HAVE. IT INVOLVES BEHAVIOURS, THOUGHTS AND ACTIONS THAT CAN BE LEARNED AND DEVELOPED IN ANYONE. - AMERICAN PSYCHOLOGICAL ASSOCIATION

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#DevOpsDays @HannahFoxwell PROTECTIVE FACTORS: ELEMENTS OF AN INDIVIDUAL’S ENVIRONMENT, BACKGROUND OR PERSONALITY THAT ENABLE SUCCESS DESPITE CHALLENGES FACED NORMAN GARMEZY DEVELOPMENTAL PSYCHOLOGIST

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@HannahFoxwell #DevOpsDays EXTERNAL LOCUS OF CONTROL OUTCOMES ARE OUTSIDE OF YOUR CONTROL – DETERMINDED BY “FATE” AND INDEPENDENT OF YOUR HARD WORK OR DECISIONS OUTCOMES ARE WITHIN YOUR CONTROL – DETERMINED BY YOUR HARD WORK, ATTRUBUTES AND DECISIONS “THIS IS IMPOSSIBLE.” “THIS FEELS IMPOSSIBLE RIGHT NOW, SO I’LL TAKE SOME STEPS TO UNDERSTAND IT BETTER.” INTERNAL LOCUS OF CONTROL

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#DevOpsDays @HannahFoxwell TRUST AND AUTONOMY INTERNAL LOCUS OF CONTROL RESILIENCE COMMAND AND CONTROL EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR CULTURE

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#DevOpsDays @HannahFoxwell LOOSELY COUPLED / MICRO-SERVICES INTERNAL LOCUS OF CONTROL RESILIENCE HIGHLY DEPENDENT / MONOLITHIC EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR TECH

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#DevOpsDays @HannahFoxwell CONTINUOUS DELIVERY PIPELINE INTERNAL LOCUS OF CONTROL RESILIENCE LARGE HIGH IMPACT RELEASES EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR TOOLS

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@HannahFoxwell #DevOpsDays IN THE CONTEXT OF EXPOSURE TO SIGNIFICANT ADVERSITY, RESILIENCE IS BOTH THE CAPACITY OF INDIVIDUALS TO NAVIGATE THEIR WAY TO THE PSYCHOLOGICAL, SOCIAL, CULTURAL AND PHYSICAL RESOURCES THAT SUSTAIN THEIR WELL-BEING, AND THEIR CAPACITY INDIVIDUALLY AND COLLECTIVELY TO NEGOTIATE FOR THESE RESOURCES TO BE PROVIDED IN CULTURALLY MEANINGFUL WAYS - RESILIENCERESEARCH.ORG

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#DevOpsDays @HannahFoxwell WHEN FACED WITH A CHALLENGE CAN I NAVIGATE MY WAY TOWARDS A SOLUTION?

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#DevOpsDays @HannahFoxwell WHAT ELSE CAN I DO TO IMPROVE RESILIENCE?

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#DevOpsDays @HannahFoxwell CARING, LISTENING AND SUPPORTING RELATIONSHIPS

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#DevOpsDays @HannahFoxwell RESILIENT TEAMS • SUPPORT EACH OTHER • TRUST PEOPLE AND GIVE THEM AUTONOMY • PROVIDE A SENSE OF PURPOSE • FOCUS ON THE OPPORTUNITY • PROVIDE CONSTRUCTIVE FEEDBACK • DEVELOP COACHING SKILLS • BE OPTIMISTIC AND CONFIDENT IN THE FACE OF SETBACKS • BUILD A COMMUNITY

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#DevOpsDays @HannahFoxwell YOUR RESILIENCE • TAKE BREAKS • OBSERVE YOUR THOUGHTS • LOOK AFTER YOUR HEALTH • TALK ABOUT IT!

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#DevOpsDays @HannahFoxwell IF IT DOESN’T CHALLENGE YOU, IT WON’T CHANGE YOU

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#DevOpsDays @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS - HUMANOPS.COM