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Humane Design Patterns — JON YABLONSKI | @JONYABLONSKI

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SOURCE: GM

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SOURCE: AAA FOUNDATION FOR TRAFFIC SAFETY

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SOURCE: THE ZEBRA

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We don’t take tech distraction serious enough

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NIR EYAL’S HOOK MODEL

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SOURCE: THE GUARDIAN

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SOURCE: BUSINESS INSIDER

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SOURCE: JESSE WEAVER

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The scarce resource of the 21st century will not be technology; — MARK WEISER | 1996 it will be attention

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Tech addiction has led to a lot of problems • Shortened attention spans • Increased anxiety and depression • Sleep deprivation • Distracted driving • Social Shallowness • Constipation • Skin Irritation

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SOURCE: QUARTZ

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Design teams don’t set out to create addictive technology

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SOURCE: JESSE WEAVER CREDIT: JESSE WEAVER

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Aligning tech goals with human goals 1. Redefine what success looks like 2. Regulation and certification 3. Principle-guided design

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Aligning tech goals with human goals 1. Redefine what success looks like 2. Regulation and certification 3. Principle-guided design

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Design Principles are awesome

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Design Principles are awesome 1. Aligns team on shared values 2. Guides design decisions 3. Results in more consistency

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What would design principles that align tech goals with human goals look like?

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FINITE EMPOWERING INCLUSIVE RESPECTFUL THOUGHTFUL TRANSPARENT RESILIENT

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Finite

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Finite design maximizes the overall quality of time spent by bounding the experience and prioritizing meaningful and relevant content.

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SOURCE: STEVE CUTTS

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CURB PASSIVE SCROLLING

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LOAD MORE

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SKIP AUTOPLAY

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Respectful

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Respectful design prioritizes people’s time, attention and overall digital well-being.

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ALIGN DELIVERY WITH URGENCY

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This is probably a completely unnecessary notification that will interupt you at the worst time. Attention! now SOME APP

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ALLOW FOR PERSONALIZATION

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ADAPT TO USER CONTEXT

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Transparent

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Transparent design is clear about intentions, honest in actions and free of dark patterns.

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IMAGE: SHERYL CABABA

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RIGHT TO KNOW

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DATA TRANSPARENCY

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IOS 13

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ANDROID 10

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ACCESS TO DATA

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THE RIGHT TO BE FORGOTTEN

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AVOID THE DARK SIDE No thanks, I like full price Yes! I’d like the discount

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WEBTRANSPARENCY.CS.PRINCETON.EDU/DARK-PATTERNS/

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Thoughtful

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Thoughtful design uses friction to prevent abuse, protect privacy, and steer people towards healthier digital habits.

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MANUAL SPEED BUMPS

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ALGORITHMIC SPEED BUMPS

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EMBRACE POSITIVE FRICTION

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ENCOURAGE MODERATION View Settings Dismiss Whoa you really like us.

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Empowering

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Empowering design ensures products center on the value they provide to people over the revenue it can generate.

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KPI User MBR MVP DAU WAU

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IN CONTROL Noti ication Settings Only see posts from friends

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PRIVACY AND ANONYMITY Message Settings Disable pixel tracking

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LOCATION TRACKING READ RECEIPTS

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INVISIBLE UNTIL NEEDED

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PROMOTE AWARENESS 2hr45min 42min above average Mon Tues Wed Thurs Fri Sat Sun

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Resilient

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Resilient design focuses on the well-being of the most vulnerable and anticipates the potential for abuse.

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Share Settings Posts are only visible to friends ENABLE CONTENT CONTROL

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ENABLE COMMUNITY MODERATION Mute Block Report

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FOCUS ON THE EDGE CASES Yes No No Yes

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FACEBOOK SUICIDE PREVENTION

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BALANCE DATA WITH RESEARCH

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FACEBOOK PROFILE PICTURE GUARD

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Inclusive

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Inclusive design is a methodology that enables and draws on the full range of human diversity.

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INDUSTRIAL AGE INFORMATION AGE DIGITAL AGE LOADING

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BUILD DIVERSE TEAMS

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DESIGN FOR DISABILITIES FIRST

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GIVE CONTROL

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FINITE EMPOWERING INCLUSIVE RESPECTFUL THOUGHTFUL TRANSPARENT RESILIENT

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SOURCE: JESSE WEAVER

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SOURCE: JESSE WEAVER Slow down and be intentional

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HUMANEBYDESIGN.COM