HUMAN CENTRED DESIGN Manisha Rai 2137042 

Human-centred design • Human-centred design(HCD) is a mindset used to design experiences for people. The point of a human-centred design approach is to co-create solutions with the people who require it most. Involving target users, while designing solutions to make their lives better is an essential part of the human-centred design process 

• Human-centered design is a problem-solving method that requires you to put your consumer’s needs first when tackling an issue. To use human- centered design for your creative process, you must know your consumer deeply, empathize with a real problem they face, and come up with solutions they’d embrace. Human-centered design means creating products to solve your consumer’s struggles and help them live better, easier lives. 

APPLYING HCD TO THE DESIGN OF AI SYSTEMS 1. Understand people’s need to define the problem: By observing people through interviews, feedbacks people‘s problem could be observed. The entire team should should be assigned to work in depth in order to extract information of the people which they hope of serve. 2. Ask if AI adds value to any potential solution: After being clear about how you are helping people to achieve their need or come out of the problem the next step is to understand whether AI adds value or not. 

3 . Consider the potential harms that the AI system could cause:You need the understand both the benefits and harms of using the AI system. If it is causing more harm than benefit than do not build the system. 4.Prototype, starting with non-AI solutions: Developing a non-AI prototype of AI system makes prototyping easier and also gives information about what users expect from the system through feedbacks. 5. Provide ways for people to challenge the system:People using your AI system should be able to challenge or recommend your system so that it becomes easier for you to address what people wants and expects from your system. 

6. Build in Safety measures: Safety is utmost important to protect users against harm and it can be achieved through extensive and continuous evaluation and testing. 

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