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Why government
can[not] build digital
services iteratively
Andreas Amsler, @andreasamsler
-
5 Dec, 2017, Liiptalk
Animated version including speaker notes: liip.to/iterate
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Why do I care?
When government is building digital services ..
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It’s public money being spent ..
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Dependencies being created for long ..
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Users kept waiting with unsatisfied needs ..
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What’s the standard process?
draft
procure
develop
gov.uk/service-manual
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SUMM
A different approach
research
build
test
learn
gov.uk/service-manual
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Iterating, what’s that?
gov.uk/service-manual
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Is it something new?
iteration
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Is it widely applied?
iterative
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Is it going to disappear?
to iterate
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To iterate is a standard method
laws
processes
methods
?
x
✔
, but not a process
nor a law
DNA of
Government
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Reality bites … for lawyers, govs et al.
Flagship digital services are mostly built by iterating.
(e.g. produkte.migros.ch)
… i.e. flagship government digital services, too.
(e.g. opendata.swiss)
Conclusion:
1. Those in government, who want to iterate (because it works ..), are doing it.
2. Procurement laws and regulations are not banning them from doing it.
3. To ease the appliance of ‘iterative’, the standard process needs adaptation.
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What can you do to adapt the process:
Emphasize:
1. To iterate is safe to try.
2. To iterate reduces risk
a. of money being spent for nothing;
b. of becoming dependent on another legacy application;
c. – and ultimately – of not meeting growing user needs (enough).
Do not give in:
1. Do not let frustration win: Share your experiences with (like-minded) people.
2. Do not compromise: Be the change you want to see.
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What’s your experience with iterating in
government?
2011
2017
2021
where do you / they / we stand?
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Example:
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2011
2017
2021 ..
Progress
is
possible
iteratively,
i.e.
steadily!
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Anything? Please let me know .. thanks!
twitter: @andreasamsler
linkedin: linkedin.com/in/aamsler
mail: [email protected]