s q u i r r e l n o r t h . c o m SquirrelNorth Martin Aziz Principal Consultant, SquirrelNorth martin@squirrelnorth.com BUSINESS AGILITY COMES DOWN TO THESE 4 LEVERS

s q u i r r e l n o r t h . c o m SquirrelNorth “The degree to which you can effectively respond to changing customer needs.” A S I M P L E D E F I N I T I O N B u s i n e s s A g i l i t y s q u i r r e l n o r t h . c o m SquirrelNorth

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth l e v e r s f o u r Imagine we had a dashboard where we could set levers for the desired level of Business Agility. Just set the dials to the to the right levels to fit your customers

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth O N E L E V E R How often to we review our options and commit to deliver something? REPLENISHMENT FREQUENCY

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth F R E Q U E N C Y R E P L E N I S H M E N T Is a quarterly or yearly product planning cycle agile enough? THE ANNUAL PRODUCT ROADMAP

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth F R E Q U E N C Y R E P L E N I S H M E N T How often does the average European go grocery shopping vs N. Americans? GROCERY SHOPPING PATTERNS

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth F R E Q U E N C Y R E P L E N I S H M E N T Who has bigger refrigerators?

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth T W O & T H R E E L E V E R s How fast can we delivery? How reliable is our delivery speed? DELIVERY SPEED & PREDICTABILITY

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth S P E E D & P R E D I C T A B I L I T Y D E L I V E R Y Top Speed 930 km/h. Delays from Minutes, hours, days. Top Speed 320 km/h. Average delay is 24 seconds. Both options are fit for different needs.

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth f o u r L E V E R How often do we deliver something to our customers? RELEASE FREQUENCY

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth F R E Q U E N C Y R E L E A S E Should these two products have the same feature delivery frequency?

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth What is your customer’s tolerance to take on deliveries? F R E Q U E N C Y R E L E A S E

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth l e v e r s f o u r The goal is not to set all dials to maximum, but to make the agility congruent to the markets you serve. Where should we set the desired value?

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth l e v e r s f o u r And move the dials in the right direction.

s q u i r r e l n o r t h . c o m SquirrelNorth s q u i r r e l n o r t h . c o m SquirrelNorth l e v e r s f o u r Reduce decision transaction costs. Address sources of delay. Manage flow. Reduce delivery transaction costs. How to increase the agility dials?

s q u i r r e l n o r t h . c o m SquirrelNorth SquirrelNorth Q&A THANK YOU @martinaziz martin@squirrelnorth.com Martin Aziz