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dmattsun       $VTUPNFS4VDDFTT$BGF $POGJEFOUJBM    גࣜձۭࣾ

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dmattsun Customer Success

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dmattsun Vision Happy Growth Mission       

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dmattsun 4   

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)dmattsun #% $   &!('  " Join us! https://www.wantedly.com/companies/sorainc

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dmattsun       $VTUPNFS4VDDFTT$BGF $POGJEFOUJBM    גࣜձۭࣾ

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dmattsun    ≠  7

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dmattsun   8

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$dmattsun !   9 !     "#  

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dmattsun      10

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#dmattsun  ! 1.    2.  " 11

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:dmattsun "+$!'-&-,+- = (Churn MRR - 31 MRR) / /56MRR %   ▼ &-,#*08. 9 12 "+$!'-),(,74 2 

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dmattsun @tumada   https://www.slideshare.net/takaumada/customer-success-startup

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$dmattsun "!# MRR 1000 Churn 50 MRR 100 (     )    = -50    = -5% 14

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+dmattsun )(* %&MRR 1000 %Churn 50 %$#MRR 100 ("!')   = -50   = -5% +     15

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"dmattsun      ● Churn !  ● !    16

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2dmattsun      ● !$/0 -( ● "+ *& ● ,#  1' .)% 17

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>dmattsun '. .(  ● Churn <15 = ▼ 9:-2/07  <16;8  <135 %!"+&$*. ).,+."'#   4; 18

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(dmattsun  $&"  % 19 '     ! '#     

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Cdmattsun 0.  &"%)$)(&)#   ● A47?: >@9= ● !'6+,-B ● *83;/<5B 01 A4  2  20

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Mdmattsun   ● !,7 #7.?;)$&4+(17#076 47&,' ● 8:HJEB*5"&9D/%3I=-$&  ● CGFK>A<  ●  @ SORA26L 21

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dmattsun       ͋Γ͕ͱ͏͍͟͝·ͨ͠ɻ