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dmattsun $VTUPNFS4VDDFTT$BGF $POGJEFOUJBM גࣜձۭࣾ

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dmattsun Customer Success

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dmattsun Vision Happy Growth Mission

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dmattsun 4

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)dmattsun #% $ &!(' " Join us! https://www.wantedly.com/companies/sorainc

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dmattsun $VTUPNFS4VDDFTT$BGF $POGJEFOUJBM גࣜձۭࣾ

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dmattsun ≠ 7

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dmattsun 8

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$dmattsun ! 9 ! "#

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#dmattsun ! 1. 2. " 11

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:dmattsun "+$!'-&-,+- = (Churn MRR - 31 MRR) / /56MRR % ▼ &-,#*08.9 12 "+$!'-),(,74 2

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dmattsun @tumada https://www.slideshare.net/takaumada/customer-success-startup

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$dmattsun "!# MRR 1000 Churn 50 MRR 100 ( ) = -50 = -5% 14

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+dmattsun )(* %&MRR 1000 %Churn 50 %$#MRR 100 ("!') = -50 = -5% + 15

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"dmattsun ● Churn ! ● ! 16

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2dmattsun ● !$/0 -( ● "+ *& ● ,#1' .)% 17

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>dmattsun '. .( ● Churn <15 = ▼ 9:-2/07 <16;8 <135%!"+&$*. ).,+."'# 4; 18

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(dmattsun $&" % 19 ' ! '#

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Cdmattsun 0. &"%)$)(&)# ● A47?:>@9= ● !'6+,-B ● *83;/<5B 01A4 2 20

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Mdmattsun ● !,7 #7.?;)$&4+(17#076 47&,' ● 8:HJEB*5"&9D/%3I=-$& ● CGFK>A< ● @ SORA26L 21

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dmattsun ͋Γ͕ͱ͏͍͟͝·ͨ͠ɻ