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@Ryan_Frantz
Designing Alerts
To Direct Attention
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@Ryan_Frantz
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@Ryan_Frantz
Takeaways
Computers as Teammates
Directed Attention
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@Ryan_Frantz
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@Ryan_Frantz
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@Ryan_Frantz
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@Ryan_Frantz
https://www.hbo.com/chernobyl
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@Ryan_Frantz
Monitor
Service
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@Ryan_Frantz
Monitor
Service
“The System”
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@Ryan_Frantz
Monitor
Service
Joint Cognitive System
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@Ryan_Frantz
https://www.pbs.org/newshour/science/3-brain-technologies-to-watch-in-2018
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@Ryan_Frantz
Executive Functions
Shift
Initiation
Working Memory
Planning/Organization
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Shift
The ability to move freely from
one situation to another and to
think flexibly in order to respond
appropriately to the situation.
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@Ryan_Frantz
Initiation
The ability to begin a task or
activity and to independently
generate ideas, responses, or
problem-solving strategies.
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@Ryan_Frantz
Working Memory
The capacity to hold information
in mind for the purpose of
completing a task.
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@Ryan_Frantz
Planning/Organization
The ability to manage current
and future-oriented task
demands.
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@Ryan_Frantz
https://www.scmp.com/news/asia/south-asia/article/2125922/moustached-indian-traffic-cop-moonwalks-michael-jackson
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@Ryan_Frantz
Directed Attention
[A] cognitive function that
inherently involves the
coordination of multiple agents
through the use of external
media.
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@Ryan_Frantz
Alert Design
Monitor
≈
Service ≈
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CPU Utilization for dbdata01 is 85%
CPU utilization for host dbdata01 is >= 85%!
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CPU Utilization for dbdata01 is 85%
CPU utilization for host dbdata01 is >= 85%!
NOTE: Heavy CPU utilization corresponds with increased response
latency which may impact customer service levels. Current perc90
response time <= 500ms (SLA == 600ms).
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CPU Utilization for dbdata01 is 85%
CPU utilization for host dbdata01 is >= 85%!
NOTE: Heavy CPU utilization corresponds with increased response
latency which may impact customer service levels. Current perc90
response time <= 500ms (SLA == 600ms).
Product/Service: This host stores customer data and is a
dependency for the Search and Payments services.
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CPU Utilization for dbdata01 is 85%
CPU utilization for host dbdata01 is >= 85%!
NOTE: Heavy CPU utilization corresponds with increased response
latency which may impact customer service levels. Current perc90
response time <= 500ms (SLA == 600ms).
Product/Service: This host stores customer data and is a
dependency for the Search and Payments services.
dbdata01 is half of a pair of hosts storing customer data.
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CPU Utilization for dbdata01 is 85%
CPU utilization for host dbdata01 is >= 85%!
NOTE: Heavy CPU utilization corresponds with increased response
latency which may impact customer service levels. Current perc90
response time <= 500ms (SLA == 600ms).
Product/Service: This host stores customer data and is a
dependency for the Search and Payments services.
dbdata01 is half of a pair of hosts storing customer data.
Frequency: This alert has been triggered 12 times in the past 12
hours.
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CC Processing is Delayed
75% of CC payments are still in the authorization phase
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CC Processing is Delayed
75% of CC payments are still in the authorization phase after 1
hour (auth typically averages 5 minutes).
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CC Processing is Delayed
75% of CC payments are still in the authorization phase after 1
hour (auth typically averages 5 minutes).
Payfriend error rates have increased over the past hour.
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CC Processing is Delayed
75% of CC payments are still in the authorization phase after 1
hour (auth typically averages 5 minutes).
Payfriend error rates have increased over the past hour.
If needed, contact our Payfriend rep at 800-PAY-FREN (Acct # 1234).
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@Ryan_Frantz
To:
From:
Subject:
ryan
[email protected]
CC Processing is Delayed
75% of CC payments are still in the authorization phase after 1
hour (auth typically averages 5 minutes).
Payfriend error rates have increased over the past hour.
If needed, contact our Payfriend rep at 800-PAY-FREN (Acct # 1234).
Consider preparing to flip CC processing to PayAttentionCo.
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@Ryan_Frantz
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@Ryan_Frantz
Service
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@Ryan_Frantz
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@Ryan_Frantz
bit.ly/designing-alerts-refs