Graphical interface to voice interface

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Graphical interface to Voice Interface By Anil Kumar Krishnashetty  Twitter: @anilbms75 UX Scotland 2019

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• VUI workshop (13:30 to 15:00) • Alexa skill building (15:30 to 16:30)

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You are a part of the Edinburgh tourism, How might we enhance Edinburgh travel experience with voice interface?

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vimeo.com/281465002

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youtu.be/Q8jfcxMYbQw

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Placeona

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Touch Interface Voice Interface AR / VR

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Ideation •Who (target audience, someone using VUI) •Location (home, public place, work) •Emotional state(hurry/ tired) •Pain points(issues with existing system) •Needs

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Customer journey • Create a storyboard of the user journey using sticky notes. • Goal is to visualise the customer journey.

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Personality

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A B D C

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SSML & Music

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Relationship

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youtu.be/nkcKaNqfykg

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Replika

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Google assistant

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Choose relationship Family member Personal assistant Expert Good friend Lover Teacher Workmate Coach

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If we were a person out there in the world serving our customer, our job would be Movies librarian. And customer would describe us as the most savvy of any in that profession. We never want to come off as narrow.

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Choose main characteristic Trust Friendly Fun Efﬁcient Lovable Professional Smart Pleasant Luxurious Openness Inspiration Fear Dislike Humorous Attentive Loyal Empathetic Optimistic

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Personality Traits Name: Age: Gender:

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Personality Traits Name: Age: Gender:

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Actions How would he/she respond when … meets a new person? meets a familiar person? Going to help? happy or ﬂattered? Angry or offended?

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• Happy path • Negative path • Unexpected path

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Script writing

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Tone of voice

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Website & Youtube ads getyourguide.com booking.com airbnb.com edinburghtour.com tripadvisor.com

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User Device/Bot

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• Context • Followup question

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Intelligence

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Actions How would he/she respond when … meets a new person? meets a familiar person? Going to help? happy or ﬂattered? Angry or offended?

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• Happy path • Negative path • Unexpected path

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Prototyping

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VoiceX

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bit.ly/voicEX

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• Use Chrome Browser for better experience • Increase the volume • Make sure Mobile phone is not on Silent mode

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User testing

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What this voice assistant helps? create a statement what it helps user to get it done on the card

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Questions you can ask when tester is stuck • What are you thinking? • What do you thinking? • What would you do next?

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developer.amazon.com

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voiceﬂow.com

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Alexa mobile app

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space10.io

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Contact me • On Twitter @anilbms75 • Email: [email protected]