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The long journey of KOSMOS to an established Social Intranet

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Agenda - Introduction Sandra Bühler & Olaf Braun - What drives Kosmos - Why do we use Connections - Questions 2

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Introduction Sandra Bühler & Olaf Braun 3

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Sandra Bühler Belsoft Collaboration AG

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Sandra and Kosmos a long expensive relationship

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Olaf Braun CIO Franck-Kosmos Verlags-GmbH 6 CIO KOSMOS - KOSMOS IT Strategy - Launching Vertragsmanagement - PoC PIM - Launching CRM - Internal Suppot Prozess (ITIL) - DSO 2021 - 10

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Olaf Braun CIO Franck-Kosmos Verlags-GmbH 7 2015 - 12 Programm Manager adesso SE - Launching MS 365 NRW.Global Business - Dev. + Operation BAKIS Landscape Deutsche Bundesbank

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Olaf Braun CIO Franck-Kosmos Verlags-GmbH 8 2013 - 11 Founder + CEO 1Buch GmbH

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Olaf Braun CIO Franck-Kosmos Verlags-GmbH 9 1990 - 02 Offsetprinter

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What inspires Kosmos 10

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Marken-Portfolio

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Marken-Erlebnis BUCH APPS GAMES WEBINARE AR / VR GAMES SPIELE KINO LIVE EVENTS HÖRSPIEL MERCHANDISING CONTENT SALES MARKETING.TV EXPERIMENTIEREN BESCHÄFTIGEN WEBPAGES AUDIO STREAMING ESCAPE ROOMS E-Books PRODUKT- MARKE ONLINE-KURSE

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KOSMOS Facts & Figures 2022 13 Über 500 Lieferbare SKUs Employees 300 Years of Success 200 Writers 700 deliverable products >2500 Available in 77 countries International Licence and Distribution Partners 199 77

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KOSMOS Growth 1990 - 2021 14 1990 2000 2010 2020 2021 Development of Turnover 100 Mio. EURO

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Why do we use connections … and how 15

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Initial Situation 16 • Meeting + protocolls + storage on file server + E-Mail distribution lists à Information is in mail or in Attachment (one reader) • One to one communication via mail • Small interaction between book + game + experimental Kits • No classical project manager role „Either everybody cares or nobody cares“

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Why do we use connections? 17 Why? Finding Know-how (persons & groups) High security standards Work easily with external partners To share, comment and discuss ideas together Organise activities of individuals and groups at a platform Making knowledge centrally available Use, share, and edit office documents always have the current version of office documents

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Who are the stakeholders? 18 • Work with HCL Connections, know the functions + advantages • Collaboration with internal + external partners Promoter Neutral • Do not work collaboratively or agilily • Collaboration with internal + external partners Critics • Usually come from the MS 365 environment - missing functions + user experience • Do not engage much with HCL Connections

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Kosmonet – our concept 19 • Kosmonet – „Connection“ is our collaboration hub for everyone and everything • Open system in which everyone can and should work (but does not have to!) • No restrictions for creating communities • Initial training starting in 2016, a few follow-up trainings • Since 2022 for every new employee – during „KOSMOS Welcome Day“ • There are no trained community managers • There are many "standard communities" ... which are not "nice" and which do not make use of the features of Connections

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Presentation of the existing community Idea generation with Belsoft Joint discussion Implementation of a pilot by Belsoft Continuing in the department Solution 20 • Building some lighthouse communities with external consultants from Belsoft • Lighthouse Communities are: • IT support, • HR, Cockpit sales and toys • Integrate new features • any third party application into Kosmonet • Digital workplace

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Functionality (sense and non-sense) 21

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Positioning of Content 22

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Communities and Boards 23

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Best practice IT Community 24 • Idea of a central point for communicating all topics from IT to the company, for feedback from the company to IT and as a self- service portal • first stop for digital issues … before moving on to the ticket system, project application, etc.

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Using "Highlights" Overview 25 Documentation in Wikis, with the use of links to many videos

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Using "Highlights" Overview 26 Automatically generated Top 10 of the topics

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Using "Highlights" Overview 27 Ideation Blog, Calendar, News and People

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Third-party application integration (with Domino Leap) 28

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Next steps 29 • Building up digital workplace • Hub for main applications • Incl. rights & roles for applications • „Notifier“ for urgent + important messages • No E-Mail to everyone • Engagement Center (Intranet) • „Beautifying“ the communities

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Thank you for your questions 30

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Standort Stuttgart: Franckh-Kosmos Verlags-GmbH & Co. KG Herbig – Nymphenburger – Belser Standort München: United Soft Media Verlag GmbH München Verlag LangenMüller International: Thames & Kosmos, LLC | Providence, USA Thames & Kosmos, LP| Kent, UK Standort Wien: Amalthea Verlag 31