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What they don’t tell you about engineering leadership

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What they don’t tell you about engineering leadership

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1. A story about one of my own challenges 2. Some communication theory 3. Tools for more inclusive conversations

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1. A story about one of my own challenges 2. Some communication theory 3. Tools for more inclusive conversations

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1. A story about one of my own challenges 2. Some communication theory 3. Tools for more inclusive conversations

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Inbox Zero 🎯 Inbox Zero 📈

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🎯 Inbox Zero 📈 🎯 Inbox Zero 📈

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🎉 💪 Inbox Zero 👏 🎉 🎯 Inbox Zero 📈

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🏃 🎯 Inbox Zero 📈

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😃 🙂 😳 😱 🤬 🎯 Inbox Zero 📈

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🤬 Inbox Zero 🥊 🎯 Inbox Zero 📈

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My responses were all… 🎯 Inbox Zero 📈

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Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈

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Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈

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Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈

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Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈

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Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈

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What I saw as prompt and concise, is being perceived as blunt, and rude. 🎯 Inbox Zero 📈

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What I saw as prompt and concise, is being perceived as blunt, and rude. 🎯 Inbox Zero 📈

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What I saw as prompt and concise, is being perceived as blunt, and rude. 🎯 Inbox Zero 📈

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What I saw as unblocking was depriving the team of their own growth opportunities 🎯 Inbox Zero 📈

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What I saw as unblocking was depriving the team of their own growth opportunities 🎯 Inbox Zero 📈

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What I saw as unblocking was depriving the team of their own growth opportunities 🎯 Inbox Zero 📈

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What I saw as a offering a solution was preventing the team solving their own problem 🎯 Inbox Zero 📈

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What I saw as a offering a solution was preventing the team solving their own problem 🎯 Inbox Zero 📈

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What I saw as a offering a solution was preventing the team solving their own problem 🎯 Inbox Zero 📈

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What I saw as a question to answer was sometimes something else 🎯 Inbox Zero 📈

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What I saw as a question to answer was sometimes something else 🎯 Inbox Zero 📈

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What I saw as a question to answer was sometimes something else 🎯 Inbox Zero 📈

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In our rush to fix things, we might… 1. Fix the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈

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In our rush to fix things, we might… 1. Fix the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈

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In our rush to fix things, we might… 1. Fix the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈

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In our rush to fix things, we might… 1. Fix the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Ask… Is there anything else? What’s the real challenge here for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈

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Stay curious for longer. Find out the real problem. It might not be what is laid out initially. 🎯 Inbox Zero 📈

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Stay curious for longer. Find out the real problem. It might not be what is laid out initially. 🎯 Inbox Zero 📈

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Stay curious for longer. Find out the real problem. It might not be what is laid out initially. 🎯 Inbox Zero 📈

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Stay curious for longer. Find out the real problem. It might not be what is laid out initially. 🎯 Inbox Zero 📈

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1. A story about one of my own challenges ✅ 2. Some communication theory 3. Tools for more inclusive conversations

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It’s not what you say, it’s how you say it…

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It’s not what you say, it’s how you say it…

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It’s not what you say, it’s how you say it…

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We’re really sorry but the release will slip until next week 😢

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… We’re really sorry but the release will slip until next week 😢

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That’s fine We’re really sorry but the release will slip until next week 😢

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… We’re really sorry but the release will slip until next week 😢 That’s fine

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We’re really sorry but the release will slip until next week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine

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We’re really sorry but the release will slip until next week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine …

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I meant that’s fine - we don’t need it until the following week. We’re really sorry but the release will slip until next week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine

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😳

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Albert Mehrabian’s 7-38-55 theory

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⚠

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Albert Mehrabian’s 7-38-55 theory 7% - what is said

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That’s fine

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Albert Mehrabian’s 7-38-55 theory 7% - what is said 38% - how it is said

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👌 That’s fine

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󰷹 That’s fine

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🤬 That’s fine

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Albert Mehrabian’s 7-38-55 theory 7% - what is said 38% - how it is said 55% - body language

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🤦 That’s fine

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🤷 That’s fine

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🧘 That’s fine

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Albert Mehrabian’s 7-38-55 theory 7% - what is said 38% - how it is said 55% - body language ✉

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🤔

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In a world of Slack, Teams, Zoom etc… Communication is Words & Tone & Body language

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In a world of Slack, Teams, Zoom etc… Communication is Words & Tone & Body language

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In a world of Slack, Teams, Zoom etc… Communication is Words & Tone & Body language

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In a world of Slack, Teams, Zoom etc… Communication is Words & Tone & Body language

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1. A story about one of my own challenges ✅ 2. Some communication theory ✅ 3. Tools for more inclusive conversations

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Bosses make people feel stressed. Leaders make people feel safe. - David L. Marquet

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Set expectations and behaviours

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Everyone is present We seek diversity of thought Define the openness Be honest Never make it personal Keep an open mind Set expectations and behaviours

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Everyone is present We seek diversity of thought Define the openness Be honest Never make it personal Keep an open mind Set expectations and behaviours

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Everyone is present We seek diversity of thought Define the openness Be honest Never make it personal Keep an open mind Set expectations and behaviours

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Everyone is present We seek diversity of thought Define the openness Be honest Never make it personal Keep an open mind Set expectations and behaviours

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Everyone is present We seek diversity of thought Define the openness Be honest Be constructive, and professional Keep an open mind Set expectations and behaviours

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Think 🤔 Write📝 Share 📣

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Think 🤔 Just think, no writing for 1-2 minutes ⏲ Think 🤔 Write📝 Share 📣

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Think 🤔 Helps you to consider your best idea 💯 not just the first idea 💡 Think 🤔 Write📝 Share 📣

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Write📝 Commit to paper your idea Think 🤔 Write📝 Share 📣

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Write📝 Reduces conformity (what they said) Think 🤔 Write📝 Share 📣

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Write📝 Improves listening (no need to be thinking of a response) Think 🤔 Write📝 Share 📣

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Share 📣 Everyone shares, everyone has a voice Think 🤔 Write📝 Share 📣

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Everyone speaks once before anyone speaks twice 🤫

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Reduces interruption 🤐 (one speaker at a time) Everyone speaks once before anyone speaks twice 🤫

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Improves active listening 👂 (No need to find a space to interrupt) Everyone speaks once before anyone speaks twice 🤫

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Ensures everyone has a voice 📣 (not just the most vocal, or most important) Everyone speaks once before anyone speaks twice 🤫

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💡The more senior you are, the later your turn to speak. (This reduces anchor bias) Everyone speaks once before anyone speaks twice 🤫

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Fostering psychological safety through anonymity 🦸

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Using think-write-share, collect cards before sharing. Shuffle, distribute & read out (we can critique the idea, not the individual) Fostering psychological safety through anonymity 🦸

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⚠ Promote the expected behaviours Fostering psychological safety through anonymity 🦸

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Leverage tools like Miro and Mural and their anonymous features to write virtual stickies Fostering psychological safety through anonymity 🦸

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Leverage tools like Miro and Mural for anonymous voting of items to seek wisdom of the crowd Fostering psychological safety through anonymity 🦸

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Also consider online question submission and polling tools like Menti and Google Forms if doing in person with physical cards. Fostering psychological safety through anonymity 🦸

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1. A story about one of my own challenges ✅ 2. Some communication theory ✅ 3. Tools for more inclusive conversations ✅

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You have 👂👂 and 👄 and it’s best to use them in that proportion - Epictetus Ancient Greek stoic philosopher

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None of us is as smart as all of us. - Ken Blanchard

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Thanks 👋