Information Overload and the Real Cost of Interruptions - DevOpsDays Berlin 2016

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@HannahFoxwell #DevOpsDays INFORMATION OVERLOAD AND THE REAL COST OF INTERRUPTIONS HANNAH FOXWELL DEVOPSDAYS BERLIN 2016

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@HannahFoxwell #DevOpsDays SUCCESS IS MINE!

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@HannahFoxwell #DevOpsDays

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@HannahFoxwell #DevOpsDays NO ONE IS SAFE FROM DIGITAL DISRUPTION

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@HannahFoxwell #DevOpsDays THE AVERAGE PERSON CHECKS THEIR PHONE 110 TIMES A DAY

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@HannahFoxwell #DevOpsDays THE AVERAGE PERSON IS INTERRUPTED 11 TIMES AN HOUR BY DIGITAL NOTIFICATIONS

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@HannahFoxwell #DevOpsDays AS EMPLOYEES WE GENERALLY EXPERIENCE ONLY 3 MINUTES OF UNINTERRUPTED FOCUS AT ANY ONE TIME

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@HannahFoxwell #DevOpsDays IT TAKES AN AVERAGE OF 23 MINUTES FOR THE AVERAGE PERSON TO REGAIN FOCUS AFTER BEING INTERRUPTED

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@HannahFoxwell #DevOpsDays HOW DOES ANYTHING EVER GET DONE?

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@HannahFoxwell #DevOpsDays DEVELOPERS REALLY HATE INTERRUPTIONS (NOT THAT SURPRISING!)

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@HannahFoxwell #DevOpsDays “DEVELOPERS NEED TO CONCENTRATE. THE MORE THINGS YOU CAN KEEP IN YOUR HEAD AT ONCE, THE FASTER YOU CAN CODE BY ORDERS OF MAGNITUDE” - JOEL SPOLSKY CEO STACK OVERFLOW

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@HannahFoxwell #DevOpsDays AS A PROGRAMMER YOU ARE LIKELY TO GET JUST ONE UNINTERRUPTED TWO HOUR SESSION A DAY

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@HannahFoxwell #DevOpsDays COGNITIVE LOSSES FROM MULTI-TASKING ARE GREATER THAN THE COGNITIVE LOSSES FROM SMOKING WEED

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@HannahFoxwell #DevOpsDays MULTI-TASKING CREATES A DOPAMINE- ADDICTION FEEDBACK LOOP ADDICT http://cliparts.co/human-brain

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@HannahFoxwell #DevOpsDays MULTI-TASKING INCREASES THE PRODUCTION OF STRESS HORMONES

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@HannahFoxwell #DevOpsDays SELF-INTERRUPTION IS A THING THANKS BRAIN! http://cliparts.co/human-brain

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@HannahFoxwell #DevOpsDays THE MORE EXTERNAL INTERRUPTIONS A PERSON IS EXPOSED TO IN AN HOUR, THE MORE LIKELY THEY ARE TO SELF INTERRUPT DURING THE FOLLOWING HOUR

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@HannahFoxwell #DevOpsDays THIS IS NOT A TALK ABOUT PRODUCTIVITY

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@HannahFoxwell #DevOpsDays EMAIL APNEA IS A THING

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@HannahFoxwell #DevOpsDays EMAIL APNEA / APPLICATION APNEA DEFINITION: SHALLOW BREATHING OR BREATH HOLDING WHILE DOING EMAIL, OR WHILE WORKING OR PLAYING IN FRONT OF A SCREEN • 80% OF US DO THIS • IT INCREASES OUR STRESS LEVELS • AFFECTS OUR EMOTIONAL WELL-BEING • IMPACTING OUR ABILITY TO WORK EFFECTIVELY

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@HannahFoxwell #DevOpsDays ARE YOU SLEEPING WELL?

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@HannahFoxwell #DevOpsDays HOW DEVICES DISRUPT OUR SLEEP • ONE THIRD OF UK ADULTS CHECK THEIR MOBILE PHONE DURING THE NIGHT • 10% CHECK THEIR PHONE AS SOON AS THEY WAKE UP • 52% CHECK THEIR PHONE WITHIN 15 MINUTES OF WAKING • READING FROM A DEVICE IMMEDIATELY BEFORE BED IMPACTS THE PRODUCTION OF MELATONIN • YOU NEED SLEEP! LACK OF SLEEP IS LINKED TO OBESITY, DIABETES, CARDIOVASCULAR DISEASE…

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@HannahFoxwell #DevOpsDays DON’T WORRY BE HAPPY

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@HannahFoxwell #DevOpsDays HOW ARE YOU? • FOMO • ANXIETY • STRESS • IMPOSTER SYNDROME • LOSS OF CONTROL • BURN OUT

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@HannahFoxwell #DevOpsDays THE FOMO IS ABOUT TO GET REAL FOLKS

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@HannahFoxwell #DevOpsDays “IF THE HUMAN BRAIN WERE SO SIMPLE THAT WE COULD UNDERSTAND IT, WE WOULD BE SO SIMPLE THAT WE COULDN’T” - EMERSON M. PUGH

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@HannahFoxwell #DevOpsDays THE ATTENTIONAL SYSTEM • THE ATTENTIONAL FILTER • THE CENTRAL EXECUTIVE MODE • THE MIND WANDERING MODE • THE ATTENTIONAL SWITCH http://cliparts.co/human-brain

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@HannahFoxwell #DevOpsDays THE ATTENTIONAL FILTER: TAKES INPUT FROM ALL YOUR SENSES AND DECIDES WHAT INFORMATION NEEDS TO BE ESCALATED TO YOUR CONSCIOUS MIND.

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@HannahFoxwell #DevOpsDays CENTRAL EXECUTIVE: A SUPERVISORY SYSTEM ALLOWING YOU TO CONSCIOUSLY DIRECT YOUR ATTENTION.

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@HannahFoxwell #DevOpsDays MIND WANDERING: PAYING ATTENTION TO YOUR INTERNAL THOUGHTS.

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@HannahFoxwell #DevOpsDays ATTENTIONAL SWITCH: DOES EXACTLY WHAT YOU WOULD EXPECT. IT SWITCHES YOUR ATTENTION.

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@HannahFoxwell #DevOpsDays THE ATTENTIONAL SYSTEM • THE ATTENTIONAL FILTER • THE CENTRAL EXECUTIVE MODE • THE MIND WANDERING MODE • THE ATTENTIONAL SWITCH NOW IMAGINE WHAT HAPPENS IN THIS SYSTEM WHEN WE ARE INTERRUPTED… http://cliparts.co/human-brain

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@HannahFoxwell #DevOpsDays ALPACAS ARE HERD ANIMALS AND CAN DIE IF KEPT IN ISOLATION https://www.flickr.com/photos/kessiye

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@HannahFoxwell #DevOpsDays NOVELTY BIAS: THE ATTENTIONAL FILTER IS PARTICULARLY VULNERABLE TO NOVELTY. (IT LIKES SHINY NEW THINGS)

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@HannahFoxwell #DevOpsDays HAVING RECEIVED A NEW EMAIL THERE IS A 40% CHANCE YOU’LL OPEN THAT EMAIL WITHIN 3 SECONDS

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@HannahFoxwell #DevOpsDays COMPLETION BIAS: YOUR BRAIN WILL REWARD YOU FOR COMPLETING A TASK, REGARDLESS OF ITS IMPORTANCE http://cliparts.co/human-brain ADDICT

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@HannahFoxwell #DevOpsDays YOUR FOCUS IS FINITE

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@HannahFoxwell #DevOpsDays MAKE BETTER CHOICES • MANAGE YOUR NOTIFICATIONS • DO A BRAIN DUMP • SORT TASKS AND PLAN TO COMPLETE SIMILAR TASKS AT THE SAME TIME (E.G. EMAIL) • DON’T MULTI-TASK • HAVE A ROUTINE THAT WORKS FOR YOU • DECIDE WHAT NOT TO DO

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@HannahFoxwell #DevOpsDays NAP DRIVEN DEVELOPMENT

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@HannahFoxwell #DevOpsDays REFUEL YOUR MIND • NAP • TAKE REGULAR BREAKS • DON’T SKIP MEALS • CHEW GUM • DAY DREAM • HAVE A HOBBY

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@HannahFoxwell #DevOpsDays MEDITATE • PRACTICING FOCUSED ATTENTION MAKES YOU MORE AWARE OF WHEN OUR ATTENTION DRIFTS • THIS IMPROVES YOUR FOCUS WHEN YOU’RE NOT MEDITATING TOO • IT WILL CHANGE YOU BRAIN. THE AREAS OF THE BRAIN LINKED TO ATTENTION AND SENSORY PROCESSING ARE THICKER IN PEOPLE WHO MEDITATE

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@HannahFoxwell #DevOpsDays HELP EACH OTHER • TALK ABOUT IT • INTRODUCE INTERRUPTION FREE HOURS • FLEXIBLE WORKING • THINK AGAIN ABOUT OPEN PLAN OFFICES • BE INTENTIONAL WITH YOUR COMMUNICATION