Cognitive Overload: Bogged Down & Burned Out

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Cognitive Overload: Bogged Down & Burned Out Ben Dodd & Billie Thompson @PurpleBooth @BenDodd

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Hello 👋 @PurpleBooth @BenDodd

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My story... @PurpleBooth @BenDodd

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62% of the people who were struggling to manage their workloads had experienced burnout “often” or “extremely often” in the previous three months. Source: https://hbr.org/2021/02/beyond-burned-out @PurpleBooth @BenDodd

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89% of respondents said their work life was getting worse. Source: https://hbr.org/2021/02/beyond-burned-out @PurpleBooth @BenDodd

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Where does burnout come from? Source: https://www.sciencedirect.com/science/article/pii/S0950584922002257 @PurpleBooth @BenDodd

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@PurpleBooth @BenDodd

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Physiological Factors Personality Traits Deadlines Work Related Factors Communication Practices @PurpleBooth @BenDodd

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Physiological Factors Personality Traits Deadlines Work Related Factors Communication Practices @PurpleBooth @BenDodd

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Deadlines Changing Deadlines Lack of visibility Arbitrariness @PurpleBooth @BenDodd

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Communication Practices Too many interruptions Constant meetings Wrong communication styles @PurpleBooth @BenDodd

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Work Related Factors Severe Data Cascade Interrupted Contributions Perceived workload @PurpleBooth @BenDodd

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Team Topologies to the rescue @PurpleBooth @BenDodd

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Tackling through the lens of cognitive load @PurpleBooth @BenDodd

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🧠 Cognitive Load “the total amount of mental effort used in the working memory” @PurpleBooth @BenDodd

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Team Cognitive Load 🧠 + 🧠 @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane Cognitive Load-o-meter Understanding Cognitive Load @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane What mental effort is directly needed by the problem 8x17+14= ? @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane What mental effort is directly needed by the problem 8x17+14= 150 @PurpleBooth @BenDodd

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As an Individual ● Using a tool I don’t know ● I can use ✨SHINY✨ ● Me not being sure how we will even do that As a Team ● The work doesn’t ever quite work right ● Work takes a long time to complete ● Lots of work being done, but not much value being delivered From the inside Intrinsic feels like… @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane The environment the work is being done in @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane The environment the work is being done in Like on stage in front of a room full of people @PurpleBooth @BenDodd

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As an Individual ● The X sucks ● Co-workers are scary ● Ugh, bureaucracy As a Team ● Lots of tasks waiting on another team ● Complaints about things being complex From the inside Extraneous feels like… @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane Areas of the work that need special attention @PurpleBooth @BenDodd

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Intrinsic Extraneous Germane Areas of the work that need special attention Not ﬂufﬁng that last audience interaction @PurpleBooth @BenDodd

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As an Individual ● We need to ask X about this ● Let's run an experiment ● I need to do Y to ﬁnd out As a Team ● Discussions of agreements between teams ● Reports of research in demos ● The important bits seem to take the most time From the inside Germane feels like… @PurpleBooth @BenDodd

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When you start hitting the limits Limits of working memory Intrinsic Intrinsic Extraneous Extraneous Intrinsic Extraneous Germane Source: From Fraser, K. et al. (2018) “Cognitive Load Theory for debriefing simulations” @PurpleBooth @BenDodd

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👋 Lee 👋 Mini 👋 Max @PurpleBooth @BenDodd

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↘ SimpLEEfy Intrinsic ⬇ MINImise Extraneous ⬆ MAXimise Germane @PurpleBooth @BenDodd

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↘ SimpLEEfy Intrinsic examples Hiring for Aptitude Technology Selection Just Enough Docs Eﬀective Upskilling @PurpleBooth @BenDodd ⬇ MINImise Extraneous examples DevEx Platform Groups Golden Paths Community ⬆ MAXimise Germane examples 👈 Optimise these Just Enough Roadmap Talk to customers End-of-Life Features

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Cognitive Load Assessment Day 1 Commit Drill Technology Radars Hiring Retrospectives Activity Accounting @PurpleBooth @BenDodd Value Stream Mapping Core Domain Charting Event & Domain Mapping Pizza & Delete Party Ask for help Optimisation Activities

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@PurpleBooth @BenDodd

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Hot News teamtopologies.com/tcla @PurpleBooth @BenDodd

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@PurpleBooth @BenDodd

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Pairing & Mobbing @PurpleBooth @BenDodd

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Goals @PurpleBooth @BenDodd @PurpleBooth @BenDodd

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Goals Non-Goals @PurpleBooth @BenDodd @PurpleBooth @BenDodd

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One Team Before @PurpleBooth @BenDodd

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Control Data Acquisition Platform Group Stream-aligned UNO Data Integration As a service Analytics / Insight Enabling UNO Hub Platform Enabling Team S-A T Enabling Team After @PurpleBooth @BenDodd

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Create self-service team storefronts with Team APIs @PurpleBooth @BenDodd @PurpleBooth @BenDodd

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Example: Prioritise broad access over ease of creation @PurpleBooth @BenDodd

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✅ Impacts of cognitive load ✅ Types of cognitive load ✅ How to optimise cognitive load ✅ Activities to try out tomorrow @PurpleBooth @BenDodd @PurpleBooth @BenDodd