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Leading with
Integrative Thinking
Susan Lin
CONNECT 2019
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Hello, I'm Susan
a.k.a. @mintlodica
Photo: Helena Price
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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CodePen
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CodePen
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bysusanlin.com
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TXL
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I’m a Lead Product
Designer at Cloudflare.
a.k.a. “The orange cloud company.”
Photo: Patrick Lu
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Cloudflare’s audience is 10% of
all internet users each month,
about 2 billion requests.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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The truth about my career.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Mid-career crisis
Mid-career crisis
Mid-career crisis
Mid-career crisis
Mid-career crisis
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Hired a Career Strategist
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My ability to do
the work.
The perception of my
ability to do the work.
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I am a great lead. And I
could be a great manager?
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Integrative
Thinking
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50 leaders. 6 years of research.
The participants who exhibited
this thinking were "remarkably
diverse."
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Old / Young
Overthinkers / Plainspoken
Aggressive / Laid Back
Gregarious / Reserved
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Google’s Project Aristotle
Tenure, seniority, and
extraversion did not affect
the team's performance.
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Google’s Project Aristotle
Psychological safety.
Participate without being
embarrassed.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Google’s Project Aristotle
Psychologically safe teams
perform 19% better.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Google’s Project Aristotle
The most unsafe teams came
in at -17% below average.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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36% delta
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"The ability to face constructively the
tension of opposing ideas and, instead of
choosing one at the expense of the other,
generate a creative resolution of the
tension in the form of a new idea that
contains elements of the opposing ideas,
but is superior to each."
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"The ability to face constructively the
tension of opposing ideas and, instead of
choosing one at the expense of the other,
generate a creative resolution of the
tension in the form of a new idea that
contains elements of the opposing ideas,
but is superior to each."
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"The ability to face constructively the
tension of opposing ideas and, instead of
choosing one at the expense of the other,
generate a creative resolution of the
tension in the form of a new idea that
contains elements of the opposing ideas,
but is superior to each."
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"The ability to face constructively the
tension of opposing ideas and, instead of
choosing one at the expense of the other,
generate a creative resolution of the
tension in the form of a new idea that
contains elements of the opposing ideas,
but is superior to each."
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Integrative
Thinking
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Integrative
Thinking in
practice.
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1. Hiring
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Where is all the “diverse” talent?
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Hiring shouldn’t be so binary.
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Bad at job. Good at job.
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Define “Culture Fit.”
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1. Innate Curiosity
2. Ability to Abstract
3. Kindness
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Dormant Skill
Low Will
Dormant Skill
High Will
Activated Skill
High Will
Activated Skill
Low Will
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Unaware of Others
Down on Self
Looks Outward
Down on Self
Looks Outward
Considers Self
Unaware of Others
Considers Self
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Needs not met
Not a team fit
Needs not met
Fits our team
Fits needs now
Fits our team
Fits needs now
Not a team fit
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Integrative Thinking enables us
to approach hiring holistically.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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2. Building Products
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Integrative Thinking depends on
multiple, working hypothesis.
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“Good design is simple.”
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Simplification encourages us to
construct a limited understanding
of the problem before us.
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The alternatives are meager.
That trade-off means picking the
best bad choice available.
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#WWCode #CONNECT
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Simple is deceiving because the
simplest appearing interfaces are
the most complex underneath.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Login
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S'identifier
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Add Record
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All Records – 1
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All Records – 10,000
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Minimal isn’t the only viable
aesthetic. "Clutter" is effective
information density. "Noisy" is
bold and striking.
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#WWCode #CONNECT
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The world is a place with
infinite number of branching
paths. Why settle for bad or
worse alternatives?
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3. Fulfillment
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Renaissance Teams
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Low Effort
Low Visibility
Low Effort
High Visibility
High Effort
High Visibility
High Effort
Low Visibility
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Huge Drain
Low Visibility
Gives Energy
Low Visibility
Gives Energy
High Visibility
Huge Drain
High Visibility
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Inclusivity has to be a core tenant.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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@mintlodica @WomenWhoCode
#WWCode #CONNECT
Inclusivity has to be a core tenant.
No inclusion, no promotion.
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Product Design
Team’s Code of
Conduct
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@mintlodica @WomenWhoCode
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Practicing inclusion: Moderation,
Solicitation, and Attribution.
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@mintlodica @WomenWhoCode
#WWCode #CONNECT
Moderation: Facilitating smooth
and democratic meetings.
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@mintlodica @WomenWhoCode
#WWCode #CONNECT
Solicitation: Actively seeking out
feedback and diverse stances.
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@mintlodica @WomenWhoCode
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Attribution: Crediting your
teammates & sources of inspiration
which shaped your work.
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Stance is how you see the
world around you and how you
see yourself in that world.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Everyone has a stance.
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Your stance is mutable.
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#WWCode #CONNECT
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Integrative
Thinking
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A framework for you in your
unique context.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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A framework for you in your
unique context. Unique solutions.
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Thank you!
Susan Lin
CONNECT 2019
@mintlodica @WomenWhoCode
#WWCode #CONNECT
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Appendix
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Books
The Opposable Mind
Creating Great Choices
Articles
A rubric for evaluating team members’ contributions to an inclusive culture.
Leveling up to lead by changing their perceptions of you.
What Google learned from its quest to build the perfect team.
The most productive teams at Google had these dynamics.