No Country for Old QA (QA Challenge Accepted 3.0)

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q No Country for Old QA [email protected]

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$2 billion $9 billion $20 billion

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$44 billion $384 billion $501 billion $573 billion

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The Cost of Quality

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Free vs Paid Startup Monopoly Deploy Frequency Outsource Signiﬁcant Impact

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QA in the Last 15 Years…

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Higher Salaries Less Headcount Technical Demands Moving to Other Positions No Dedicated Teams

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DEV QA OPS Shift Left Shift Right Monitoring Mitigation Rollback Fast Automated Tests Static Code Analysis Core Reviews Outsource?

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The Triangle

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If you want to continue to work as QA, ﬁgure out how to help your company 1. Produce the highest quality 2. At the lowest cost 3. In the shortest lead time 4. Respond to change ﬂexibly

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W. Edwards Deming

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3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the ﬁrst place. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. 9. Break down barriers between departments. 11. The responsibility of supervisors must be changed from sheer numbers to quality.

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Prototyping Three amigos Pre-mortem Failures Checklist MVP / Lean UX Automated Tests Static Code Analysis Code Review / Pairing Build only what’s needed Exploratory Tests Business metrics Errors and exceptions Investigate defects Defect mitigation Customer surveys EVERYTHING AND EVERYONE AFFECTS QUALITY All test run after every commit Immediately ﬁx broken build All changes in VCS No long lived branches Small batches / Feature ﬂags PLAN DO CHECK ACT Small teams Share knowledge No silos No forced ranking Time to learn PRODUCT All errors/logs exposed Full access to API/DB Replaceable layers Runs on a laptop No manual setup PROCESS PEOPLE

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Three amigos Automated Tests Exploratory Tests PLAN DO CHECK ACT PRODUCT PROCESS PEOPLE EVERYTHING AND EVERYONE AFFECTS QUALITY

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QUALITY ≠ TESTING

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Growth Only Happens When We Exceed Our Limits

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Seven Steps

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Visualize Data Trends Increase Feedback Loops Share Knowledge Fix Defects Immediately Eliminate Classes of Defects Build Mitigation Strategies Eliminate Waste