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Sarah Stokes
Design Leader / Coach
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No matter what age, we’re
able to be wise
Knowledge doesn’t equal
wisdom
Fresh perspectives can be
wise perspectives
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“The ability to use your knowledge and experience to make good
decisions and judgements”
🔮
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McKenna, B., & Rooney, D. (2019). Wise leadership. In R. J. Sternberg & J. Glück (Eds.), The
Cambridge handbook of wisdom (pp. 649–675). Cambridge University Press.
https://doi.org/10.1017/9781108568272.030
Research says wise leaders:
● Have foresight
● Use reason, experience and careful observation
● Allow for non-rational and subjective elements when making decisions
● Have an orientation beyond self-interest and towards the Common Good
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🔭
Within With others
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“Knowing yourself is the beginning of all wisdom”
🪞
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In times of change, which is where we are,
we must be able to rely on ourselves:
● Self-awareness
● Self management
● Social awareness
● Relationship management
🧠
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https://www.inc-aus.com/jessica-stillman/an-80-year-harvard-study-shows-emotionally-intelligent-people-use-wiser-model-to-handle-strong-emotions.html
● WATCH
● INTERPRET
● SELECT
● ENGAGE
● REFLECT
🧠
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● When are you at your best?
● What triggers you?
● What are your strengths?
● How aware are you of your limits?
Reflection time
💭
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● When are you at your best?
● What triggers you?
● What are your strengths?
● How aware are you of your limits?
Reflection time
💭
Google: VIA character strengths or strengthsfinder
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“In real life, wisdom manifests itself in situations that are important,
difficult, uncertain, and emotionally challenging. Neither cognitive nor
personality components of wisdom alone are sufficient to understand
real-life wisdom”
The Wisdom Researchers and the Elephant: An Integrative Model of Wise Behavior
Glück, J., & Weststrate, N. M. (2022)
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🧠
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A mindful moment…
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When we think about enacting wisdom,
we have many techniques in the design
process
💡
With others
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“The only true wisdom is knowing you know nothing.”
📖
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Dror, Itiel E., Alvaro Pascual-Leone, and Vilayanur Ramachandran. "The paradox of human expertise:
why experts get it wrong." The paradoxical brain 177 (2011).
✅ ❌
- Focus
- Speed
- Inflexibility
- Tunnel vision
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● Assumption mapping
● Known / unknowns
● Pre-mortems
● DVF collaborating
● Customer research / data
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“Wisdom is your perspective on life, your sense of balance, your
understanding of how the various parts and principles apply and relate
to each other.”
🖼
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Popularised by Covey in Seven Habits of Highly Effective People
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https://boxesandarrows.com/activating-change-a-designers-guide-to-systems-thinking/
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● Customer research
● Diversity of inputs
● Data
● Stakeholder interviews
● Service blueprints
● Mystery shopping
● 360 reviews
● Feedback culture
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● Customer research
● Diversity of inputs
● Data
● Stakeholder interviews
● Service blueprints
● Mystery shopping
● 360 reviews
● Feedback culture
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What is Phronesis: “The habit of making the right decisions and taking
the right actions in context, and relentless pursuit of excellence for the
common good.”
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● Build your self-awareness
● Be humane
● Reflect, be mindful
● Stay curious, always be learning
● Take the observer POV
● Be collaborative
● Take action - use our tools and techniques
Practical wisdom:
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“...Grant me the serenity to accept the things I cannot change, the
courage to change the things I can, and the wisdom to know the
difference.”
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Special thanks to Kat for support on the Viz Comms!
linkedin.com/in/sarahlucystoked/
Sarah Stokes
Design Leader / Coach