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What Bugs Taught Us About People

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over 23 million items listed

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more than $1 billion in sales in 2013

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30 million users

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60 million visitors per month

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60 deploys per day

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Varying degrees of code ownership

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Around 1000 open bugs

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Fixler

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Bug Rotation 1.0

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Engineers attend one day per month

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One manager per week

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Engineers choose which bugs they want to fix

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Anticipated Benefits

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The early days

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We picked the low hanging fruit

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The era of discontent

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Paradox of Choice

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Unclear priorities

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Perceived lack of value

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Static schedule

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Engineering manager fail

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Why clean up other people’s messes?

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6 months in: time to reconsider?

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Should we kill it?

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Uh oh, support loves bug rotation

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How do we tighten the feedback loop?

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Bug Rotation 2.0

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Support prioritizes the bugs

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Less bug rotation required

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Work in pairs

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Designated manager

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Opt out allowed

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What did we achieve?

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What did we learn?

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Mandates kill enthusiasm

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People want to collaborate

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You have to iterate on process

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Thank you!