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What Bugs Taught Us About People
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over 23 million items listed
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more than $1 billion in sales in 2013
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30 million users
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60 million visitors per month
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60 deploys per day
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Varying degrees of code ownership
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Around 1000 open bugs
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Fixler
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Bug Rotation 1.0
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Engineers attend one day per month
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One manager per week
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Engineers choose which bugs they want to fix
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Anticipated Benefits
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The early days
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We picked the low hanging fruit
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The era of discontent
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Paradox of Choice
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Unclear priorities
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Perceived lack of value
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Static schedule
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Engineering manager fail
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Why clean up other people’s messes?
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6 months in: time to reconsider?
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Should we kill it?
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Uh oh, support loves bug rotation
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How do we tighten the feedback loop?
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Bug Rotation 2.0
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Support prioritizes the bugs
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Less bug rotation required
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Work in pairs
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Designated manager
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Opt out allowed
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What did we achieve?
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What did we learn?
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Mandates kill enthusiasm
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People want to collaborate
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You have to iterate on process
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Thank you!