Link
Embed
Share
Beginning
This slide
Copy link URL
Copy link URL
Copy iframe embed code
Copy iframe embed code
Copy javascript embed code
Copy javascript embed code
Share
Tweet
Share
Tweet
Slide 1
Slide 1 text
Optimizing Ops for Happiness
Slide 2
Slide 2 text
Jesse Newland jnewland
Slide 3
Slide 3 text
Optimizing for Happiness == GitHub
Slide 4
Slide 4 text
How do we apply this to Ops?
Slide 5
Slide 5 text
No content
Slide 6
Slide 6 text
WHAT WHY HOW sucks we need to change we can fix it
Slide 7
Slide 7 text
Target audience: Me, two years ago
Slide 8
Slide 8 text
What sucks about Ops?
Slide 9
Slide 9 text
Important but uninteresting work
Slide 10
Slide 10 text
All software is horrible
Slide 11
Slide 11 text
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
Slide 12
Slide 12 text
A Z T E C M E N T A L I T Y
Slide 13
Slide 13 text
No content
Slide 14
Slide 14 text
NEGATIVITY
Slide 15
Slide 15 text
#monitoringsucks
Slide 16
Slide 16 text
#monitoringsucks
Slide 17
Slide 17 text
#beingoncallsucks
Slide 18
Slide 18 text
How often are you on call?
Slide 19
Slide 19 text
How long are your shifts?
Slide 20
Slide 20 text
Outsourcing firm for L1 used FIVE PEOPLE
Slide 21
Slide 21 text
Incident Response Sucks
Slide 22
Slide 22 text
No content
Slide 23
Slide 23 text
No content
Slide 24
Slide 24 text
No content
Slide 25
Slide 25 text
No content
Slide 26
Slide 26 text
No content
Slide 27
Slide 27 text
No content
Slide 28
Slide 28 text
aux1/http is CRITICAL
Slide 29
Slide 29 text
No content
Slide 30
Slide 30 text
No content
Slide 31
Slide 31 text
No content
Slide 32
Slide 32 text
Amazing Timing
Slide 33
Slide 33 text
No content
Slide 34
Slide 34 text
DDoS Friday Night
Slide 35
Slide 35 text
No content
Slide 36
Slide 36 text
It’s not all bad
Slide 37
Slide 37 text
Tactically acquire and apply knowledge about known and unknown complex systems
Slide 38
Slide 38 text
Live and die by uptime
Slide 39
Slide 39 text
No content
Slide 40
Slide 40 text
Why do we need to optimize Ops for happiness?
Slide 41
Slide 41 text
TOLL PHYSICAL SOCIAL EMOTIONAL
Slide 42
Slide 42 text
DANDRUFF
Slide 43
Slide 43 text
WEIGHT GAIN
Slide 44
Slide 44 text
TMJ
Slide 45
Slide 45 text
RELATIONSHIP CHALLENGES
Slide 46
Slide 46 text
#barops
Slide 47
Slide 47 text
BURNOUT
Slide 48
Slide 48 text
No content
Slide 49
Slide 49 text
No content
Slide 50
Slide 50 text
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR CAREER
Slide 51
Slide 51 text
No content
Slide 52
Slide 52 text
No content
Slide 53
Slide 53 text
How do we fix this?
Slide 54
Slide 54 text
OPTIMIZE for HAPPINESS
Slide 55
Slide 55 text
No content
Slide 56
Slide 56 text
REMOVE AS A MOTIVATOR
Slide 57
Slide 57 text
WORK FROM WHEREVER
Slide 58
Slide 58 text
No content
Slide 59
Slide 59 text
HOOK UP DAT HOME OFFICE
Slide 60
Slide 60 text
BUILD AN AWESOME TEAM
Slide 61
Slide 61 text
MORE PEOPLE
Slide 62
Slide 62 text
Making on call better
Slide 63
Slide 63 text
Build porcelain around bad tools
Slide 64
Slide 64 text
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Slide 65
Slide 65 text
Encourage a culture of teamwork
Slide 66
Slide 66 text
No content
Slide 67
Slide 67 text
/pager me 60
Slide 68
Slide 68 text
No content
Slide 69
Slide 69 text
No content
Slide 70
Slide 70 text
No content
Slide 71
Slide 71 text
Build gaps into your on call schedule
Slide 72
Slide 72 text
remove guilt from vacations
Slide 73
Slide 73 text
If you sense burnout
Slide 74
Slide 74 text
pay for a beach trip
Slide 75
Slide 75 text
VACATION is CHEAPER than SEVERANCE and TRAINING
Slide 76
Slide 76 text
DESTROY S I L O S
Slide 77
Slide 77 text
SHIFT HANDOFFS
Slide 78
Slide 78 text
CATCH UP BEFORE YOUR NEXT SHIFT
Slide 79
Slide 79 text
Making incident response better
Slide 80
Slide 80 text
Make it easier for everyone to (act like) an expert on everything one minute after they wake up
Slide 81
Slide 81 text
No content
Slide 82
Slide 82 text
Push incident alerts directly into the field of vision
Slide 83
Slide 83 text
Include GRAPHS, LOGS, and DOCS
Slide 84
Slide 84 text
Automate resolution via chat
Slide 85
Slide 85 text
No content
Slide 86
Slide 86 text
calminggorilla.coffee
Slide 87
Slide 87 text
No content
Slide 88
Slide 88 text
Take control of your own happiness
Slide 89
Slide 89 text
Work at GitHub jesse@github.com