Building Bridges with Devops

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Ryn Daniels || they/them || @rynchantress Building bridges with effective devops devopsdays Philly 2018

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Devopsdays philly @rynchantress Burnout

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Devopsdays philly @rynchantress disconnection Lack of efficacy Increased cynicism Exhaustion

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Devopsdays philly @rynchantress

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Devopsdays philly @rynchantress Workload Control Rewards Fairness Values Community { Disconnection of (Dr. Christina Maslach, 2000)

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Devopsdays philly @rynchantress connection Effectiveness Optimism Energy

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Devopsdays philly @rynchantress Devops is about Creating Connections

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Devopsdays philly @rynchantress The Four Pillars of Effective Devops

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Devopsdays philly @rynchantress Collaboration

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devopsdays philly @rynchantress Individual people working together, with shared interactions and input, building towards a common goal. Collaboration

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Devopsdays philly @rynchantress Affinity

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devopsdays philly @rynchantress Building inter-team relationships, empathy, and trust in support of shared organizational and business goals. Affinity

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Devopsdays philly @rynchantress Tools

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devopsdays philly @rynchantress Accelerators of culture that, if used effectively, can enhance and support a culture of collaboration and affinity. Tools

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devopsdays philly @rynchantress Tools will not fix a broken culture.

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Devopsdays philly @rynchantress Scaling

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devopsdays philly @rynchantress Applying the considerations of collaboration, affinity, and tooling throughout the various inflection points of an organization’s lifecycle. Scaling

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Devopsdays philly @rynchantress The Four Pillars of Effective Devops Creating connections

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Devopsdays philly @rynchantress Not all organizational problems are created equal.

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Devopsdays philly @rynchantress blargh There is no   one-size-fits-all devops solution.

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Devopsdays philly @rynchantress

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Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving

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Devopsdays philly @rynchantress So now that that's sorted.

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Devopsdays philly @rynchantress let's talk about safety.

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Devopsdays philly @rynchantress teamspeople need psychological safety

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Devopsdays philly @rynchantress curious collaboration with fellow humans

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Devopsdays philly @rynchantress Be curious. Be Blame-aware. pay attention to incentive structures.

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Devopsdays philly @rynchantress let's talk about empathy.

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devopsdays philly @rynchantress Empathy allows software makers and operators to help each other deliver the best possible functionality and operability on behalf of their customers. Jeff Sussna, Empathy: The Essence of Devops, 2014

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devopsdays philly @rynchantress Empathy allows organizations to help each other deliver the best possible solutions on behalf of their customers. Me, 2017

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Devopsdays philly @rynchantress blargh encourage   collaborative work. build each other up.

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Devopsdays philly @rynchantress let's talk about communication.

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Devopsdays philly @rynchantress Tools still will not fix a broken culture.

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devopsdays philly @rynchantress bootcamps rotations designated ops Etc

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Devopsdays philly @rynchantress effective communication requires listening and learning.

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devopsdays philly @rynchantress "diversity of thought"

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Devopsdays philly @rynchantress let's talk about   decision making.

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devopsdays philly @rynchantress who gets listened to within your organization?

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Devopsdays philly @rynchantress encourage people to seek out feedback. encourage new or junior people to contribute. Find healthy ways to disagree.

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Devopsdays philly @rynchantress "no explicit hierarchies" does not mean "No hierarchies"

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Devopsdays philly @rynchantress how do decisions get made?

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Devopsdays philly @rynchantress decision-making processes need to result in decisions

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Devopsdays philly @rynchantress let's talk about   problem solving.

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devopsdays philly @rynchantress we are trying to solve  problems

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devopsdays philly @rynchantress be explicit about what is and isn't in scope. pay attention to whose problems get considered.

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Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving

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Devopsdays philly @rynchantress

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devopsdays philly @rynchantress Dev/Ops

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devopsdays philly @rynchantress in group/ out group

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Devopsdays philly @rynchantress feeling like you're part of the   out-group  increases feelings of  disconnect

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Devopsdays philly @rynchantress Creating connections The Four Pillars of Effective Devops

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Devopsdays philly @rynchantress Devops creates Effective organizations by building bridges Between Teams

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Devopsdays philly @rynchantress Devops creates Effective solutions by building bridges Between People