© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Amazon EventBridge integrations with SaaS product events Jones Zachariah Noel N Senior Developer Advocate @ Freshworks AWS Community Builder - Serverless

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. 👋 I’m Jones Zachariah Noel N (zachjonesnoel) 🥑 Senior Developer Advocate @ Freshworks ☁ AWS Community Builder - Serverless ⚡ Serverless architect 🚀 AWS UG Bengaluru co-organizer https://zachjonesnoel.com

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. We will look into - ⚡ Sneak-peek into Amazon EventBridge ⚡ How Amazon EventBridge helps in your architecture ⚡ Amazon EventBridge with SaaS events ⚡ Demo ⚡ Tips with AWS EventBridge

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Are you a microservices person? GIF from Tenor

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Amazon EventBridge

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Level-up your architecture with EventBridge Asynchronous messaging Decoupled architectures Integrations with AWS & External Scalability Event bus Event rules Archive and replay Filtering events Icons from Flaticon

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. When integrating with SaaS products GIF from Tenor

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Why SaaS integrations? Real-time sync No frequent polling Overcoming API limits Secure Similar to working with AWS based events Partner event bus Multiple rules support Low-code with sources and API destination Icons from Flaticon

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Amazon EventBridge with SaaS partners

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Common use-cases ⚡ Data synchronization between your application and SaaS product ⚡ Building analytical dashboard with data from your SaaS product ⚡ Automating workflows ⚡ Sentimental analysis ⚡ Logging and audits

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Integrating with Freshworks SaaS events https://us-east-1.console.aws.amazon.com/events/home?region=us-east-1#/partners/freshworks.com

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Integrating with Freshworks SaaS events

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Demo Integrate AWS EventBridge with Freshworks SaaS product events

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Things to consider while using EventBridge Usage of multiple Event Rules in your Event Bus. Event Rules with max one destination.

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Things to consider while using EventBridge Posting the events in appropriate event buses. API destinations with parameters transformed from events

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Things to consider while using EventBridge The source of your events would be from a SaaS event bus with the prefix aws.partner/freshworks.com. Rules can have additional filters (detail-type) to ensure routing.

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Things to consider while using EventBridge Something gone-wrong? Don’t forget to enable archive and you can replay the events! GIF from Tenor

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Resources Amazon EventBridge https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-what-is.html Amazon EventBridge with SaaS partner integrations https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-saas.html Amazon EventBridge API destinations https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-api-destinations.html Serverless patterns with Amazon EventBridge https://serverlessland.com/patterns?services=eventbridge%2Ceventbridge-api.png Serverless pattern for integrating with Freshdesk API destination https://serverlessland.com/patterns/eventbridge-api-destinations-freshdesk Demo code https://github.com/zachjonesnoel/eventbridge-fw-integration

© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Thank you! © 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved. Jones Zachariah Noel N @zachjonesnoel /jones-zachariah-noel-n /zachjonesnoel https://zachjonesnoel.com

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