Leadership, Team Building, and Culture

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Leadership Team-building Culture Jessie Link @mad_typist

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@mad_typist Lived in the UK for 3 years Sr Director of Engineering @Twitter 1 3 US Air Force officer 2000-2006 2 3 Facts About Me

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You Team Org/Group @mad_typist

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You @mad_typist

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@mad_typist

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Leadership != Management @mad_typist

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@mad_typist

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@mad_typist • Setting a vision • Inspiring others to action • Motivating others • Create culture • Build great teams Leadership • Executing on the vision • Communicating project status • Performance feedback • 1:1s • Helps give great teams tools get things done Management

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@mad_typist @mad_typist Clarity Caring 1 3 Consistency 2 3 Cs of Leadership

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Clarity @mad_typist

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Clarity • Unambiguous • People know where they stand with you • You are transparent • Crisp communication @mad_typist

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Consistency @mad_typist

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Consistency • What you say does not change based upon audience • You do what you say you’re going to • You are predictable • Tools and frameworks @mad_typist

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Caring @mad_typist

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Caring • Empathy • Invest in your people • Support your team members • See their potential @mad_typist

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Team @mad_typist

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It is not your job to make people happy. @mad_typist

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Create High Performing, Resilient Teams @mad_typist

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High Performing Resilient Teams • High output, high impact • Self-organized • Adaptable • Are able to weather adversity and failure • Enjoy learning • Accountable to each other @mad_typist

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Yay

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How do we create the conditions for these? @mad_typist

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Extrinsic vs Intrinsic motivators People driven by intrinsic rewards sustain higher performance, output more creative solutions and are happier @mad_typist

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@mad_typist @mad_typist Autonomy Purpose 1 3 Mastery 2 Intrinsic Motivators

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Autonomy @mad_typist

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Enabling Autonomy • Clarity: • Does the team know what’s expected of them? • Consistency: • Cadence - repeating practices and ceremonies • Accountability • Caring: • “I got you.” • Team-ﬁrst thinking @mad_typist

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Mastery @mad_typist

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Enabling Mastery • Clarity: • What does good look like? • Consistency: • Have career conversations on a regular basis • Culture of feedback • Caring: • Actively put challenges in front of them in order to push them @mad_typist

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Mastery Mindset • Book “Mindset” by psychologist Carol Dweck • Fixed mindset: “Talent is innate. You either have it, or you don’t.” • Talent alone leads to success • Fear being judged • Growth mindset: “Talents can be developed, through hard work, good strategies or inputs from others.” • Eﬀort leads to success, failure is just another input towards helping you improve • Can give and receive feedback without judgment @mad_typist

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Purpose @mad_typist

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Enabling Purpose • Clarity: • Where are we going and why? • What is the impact of what we’re doing? • Consistency: • Have a North Star • Caring: • Help your team set personal goals that tie into the organizational/company goals @mad_typist

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Organization @mad_typist

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@mad_typist Core Values AIR 1 3 Culture comes form the top 2 Culture in Organizations

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Core values and company purpose @mad_typist

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Core Values/Principles • Complement your mission/vision • Values represent a choice • Be discriminating in which ones you choose @mad_typist • Servant’s Heart • Fun-LUVing Attitude Southwest Airlines • Toe-Stepping • Principled Confrontation • Always Be Hustlin’ Uber • We celebrate diﬀerences • We do the right thing. Period.

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Culture comes from the top @mad_typist

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Leaders drive culture • Does leadership act in a way consistent with the core values? • Where does leadership spend their time, money and political capital? • Measure how you’re doing @mad_typist

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Attract Include Retain @mad_typist

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Attract • Once you know what team culture you’re trying to build, make sure you adapt your hiring • Screen for attributes that reﬂect your team values • Are your hiring practices standardized? Have you examined them to make sure they actually identify the attributes that lead to the team culture you want? Do they catch the anti-patterns as well? @mad_typist

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Inclusion • Diverse teams outperform homogenous ones • Create space for diﬀerent voices to be heard • Emphasize intersections as much as diﬀerences @mad_typist

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You @mad_typist

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You set the tone @mad_typist

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• Integrity First • Service Before Self • Excellence in All We Do @mad_typist Personal values