E M P OW E R I N G T E A M S
U S I N G M I S S I O N C O M M A N D
M I C H I E L R O O K @michieltcs
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@michieltcs
I N T R O D U C T I O N
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@michieltcs
T H E WO R L D I S
C H A N G I N G
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@michieltcs
T H E WO R L D I S
V U CA
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@michieltcs
VO L AT I L E
U N C E RTA I N
C O M P L E X
A M B I G U O U S
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@michieltcs
"Today’s rapidly changing
world ... organizations
everywhere are now facing
dizzying challenges"
– G E N . S TA N L E Y M C C H RYS TA L
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@michieltcs
P L A N N I N G I N
C O M P L E X
E N V I R O N M E N T S
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@michieltcs
P L A N N I N G I N
N O N - L I N E A R
E N V I R O N M E N T S
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@michieltcs
"No plan of operations
extends with certainty
beyond the first
encounter with the
enemy's main strength"
– H E L M U T H VO N M O LT K E
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@michieltcs
"There is only one way
the plan can go right,
but any number of ways
in which it can go
wrong."
– S T E P H E N B U N G AY
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@michieltcs
"Everyone has a plan 'till
they get punched in the
mouth."
– M I K E T YS O N
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@michieltcs
F R I C T I O N
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"Everything is very
simple in war, but the
simplest thing is difficult.
These difficulties
accumulate and
produce a friction."
– CA R L VO N C L AU S E W I T Z
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@michieltcs
D I F F I C U LT I ES
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@michieltcs
O P P O RT U N I T I ES
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@michieltcs
C O N T E X T ?
D EC I S I O N - M A K I N G
AU T H O R I T Y ?
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@michieltcs
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@michieltcs
escalate
1° 2° 3° 4°
escalate escalate
or
Context
Where are decisions made? Who can take action?
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@michieltcs
S H I F T- L E F T
D EC I S I O N M A K I N G !
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@michieltcs
M I S S I O N
C O M M A N D
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@michieltcs
TAS K BAS E D
L E A D E R S H I P
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@michieltcs
TAS K BAS E D
L E A D E R S H I P
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@michieltcs
G OA L BAS E D
L E A D E R S H I P
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@michieltcs
"Say what you want
people to achieve and,
above all, tell them why.
Then ask them to tell
you what they are going
to do as a result."
– S T E P H E N B U N G AY
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@michieltcs
D EC E N T RA L I Z E D
C O M M A N D
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"I believe in a centralized
vision, coupled with
decentralized planning
and execution."
– G E N . J I M M AT T I S
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E M P OW E R I N G
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@michieltcs
I N I T I AT I V E &
I N D E P E N D E N T
T H I N K I N G
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@michieltcs
E X P LO I T
O P P O RT U N I T I ES !
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@michieltcs
M Y S T O RY
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M Y S T O RY
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@michieltcs
YO U ?
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@michieltcs
A B R I E F H I S TO RY
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@michieltcs
"But in case signals can
neither be seen or perfectly
understood, no captain can
do very wrong if he places
his ship alongside that of
the enemy."
– A D M . H O RAT I O N E L S O N
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"I do not propose to lay
down for you a plan of
campaign, but simply to lay
down the work it is desirable
to have done and leave you
free to execute it in your
own way."
– G E N . U LYS S ES S . G RA N T
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@michieltcs
H E L M U T H VO N M O LT K E
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@michieltcs
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@michieltcs
AU F T RAG S TA K T I K
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@michieltcs
M I S S I O N -T Y P E
TAC T I C S
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@michieltcs
M I S S I O N
C O M M A N D
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M I S S I O N
C O M M A N D I N
M I L I TA RY
O R G A N I Z AT I O N S
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– U S A R M Y
"...the exercise of authority and
direction by the commander
using mission orders to enable
disciplined initiative within the
commander's intent to empower
agile and adaptive leaders."
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C L E A R LY
D E F I N E D
I N T E N T
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@michieltcs
= E F F EC T TO
AC H I E V E
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= R ES U LT TO
AC H I E V E
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@michieltcs
= E N D S TAT E
TO AC H I E V E
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@michieltcs
= W H AT
S U C C ES S
LO O K S L I K E
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" I F W E D O N OT H I N G
E L S E D U R I N G T H I S
M I S S I O N , W E
M U S T. . ."
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@michieltcs
" T H E S I N G L E , M O S T-
I M P O RTA N T T H I N G
T H AT W E M U S T D O
I S . . ."
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@michieltcs
1st plt attacks to neutralize
enemy observation post
YANKEE in order to allow
supply column to safely reach
forward line of troops
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P U R P O S E
M E T H O D
E N D S TAT E
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P U R P O S E
( W H Y A R E W E
H E R E )
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M E T H O D
( K E Y TAS K S TO
E X EC U T E )
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E N D S TAT E
( D E F I N I T I O N O F
S U C C ES S )
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P: neutralize enemy observation
post YANKEE
M: 1st plt attacks to neutralize
E: supply column safely reached
forward line of troops
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C L E A R LY
D E F I N E D
C O N S T RA I N T S
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S H A R E D
U N D E R S TA N D I N G
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M E
1U P
2 U P
intent
intent
plan
plan
1 2 3
intent
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M E
1 2 3
plan
1U P
2 U P
intent
intent
plan
plan
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M I S S I O N
M I S S I O N M I S S I O N
M I S S I O N M I S S I O N M I S S I O N M I S S I O N
M I S S I O N M I S S I O N M I S S I O N M I S S I O N M I S S I O N M I S S I O N M I S S I O N M I S S I O N
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C R U C I A L
I N G R E D I E N T S
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E D U CAT I O N
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T RA I N I N G
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D I S C I P L I N E
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K N OW I N G YO U R
P EO P L E
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T R U S T
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"If senior commanders
don’t sufficiently train
their subordinates so they
can trust their initiative,
then those commanders
have failed."
– G E N . J I M M AT T I S
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M I S S I O N
C O M M A N D I N
B U S I N ES S
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"There is no point in
recruiting a specialist
and then trying to tell
them how to do the job.
So, hire the right people,
for each role. Give them
clear objectives."
– C H R I S T I A N H O R N E R
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"Then empower them,
put them in an
environment where they
can do best whatever
they do best really well."
– C H R I S T I A N H O R N E R
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S P EC I A L I S T S
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K N OW L E D G E
WO R K E R S
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I N D I V I D UA L
E X P E RT I S E
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@michieltcs
C O N T RAS T:
TAY LO R I S M
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O U TC O M ES
OV E R
O U T P U T
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C L E A R
O B J EC T I V ES
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V I S I O N
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S T RAT EGY
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I N T E N T
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C L E A R
C O N S T RA I N T S
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S H A R E D
U N D E R S TA N D I N G
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E M P OW E R I N G
S U B O R D I N AT ES
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"Don’t move information
to authority, move
authority to the
information."
– L . DAV I D M A R Q U E T
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K E E P T H I S I N
M I N D
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M I S S I O N
C O M M A N D I S N OT
E ASY !
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@michieltcs
M I N D S E T
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@michieltcs
M U T UA L
T R U S T
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@michieltcs
C O N T R O L
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M I C R O -
M A N AG E M E N T
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No content
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@michieltcs
A L LOW R O O M
FO R M I S TA K ES
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@michieltcs
B U R E AU C RACY
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S U M M A RY
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G OA L BAS E D
L E A D E R S H I P
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@michieltcs
S H I F T- L E F T
D EC I S I O N M A K I N G
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C L E A R LY
D E F I N E D
I N T E N T
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@michieltcs
S U P P O RT
( D I S C I P L I N E D)
I N I T I AT I V E
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T H A N K YO U
FO R L I S T E N I N G
@michieltcs / michiel@michielrook.nl
www.michielrook.nl