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ग़લؗϓϩδΣΫτʹ͓͚Δ LINE QAνʔϜͷऔΓ૊Έ EFFORTS OF QA TEAM IN DEMAECAN Rijun Suzuki 2021.03

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● ླ໦ ཬಯ (Rijun Suzuki) ● ։ൃ3ηϯλʔ αʔϏεQAࣨ ● QA1νʔϜ, QA4νʔϜϚωʔδϟʔ ● QA1νʔϜ: LINEϑΝϛϦʔαʔϏε ● QA4νʔϜ: ग़લؗ ࣗݾ঺հ

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● ࿩͢͜ͱ ● ։ൃϓϩηεશൠʹ͓͚Δ඼࣭޲্ ● LINE QA͕ग़લؗʹࢀըͯ͠ߦͬͨ໿൒೥ؒͷ࣮੷ ● ࿩͞ͳ͍͜ͱ ● ࣮ࡍͷςετϓϩηεͷதͷ࿩ ࠓ೔࿩͢͜ͱ / ࿩͞ͳ͍͜ͱ

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LINEͱͷࢿຊؔ܎ https://corporate.demae-can.com/pr/news/demaecan/line.html ग़લؗʹ͍ͭͯ

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ओཁKPIͷ࣮੷ ग़લؗʹ͍ͭͯ ref: 2020೥8݄ظʢୈ21ظʣ௨ظܾࢉઆ໌ձࢿྉ

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20೥ଓ͍͍ͯΔ࿝ฮWebαʔϏε https://hatenanews.com/articles/2021/02/10/103000 ग़લؗʹ͍ͭͯ

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1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ 2. ૊৫ͱͷؔΘΓํ 3. ՝୊ͱల๬ Agenda

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1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ 2. ૊৫ͱͷؔΘΓํ 3. ՝୊ͱల๬ Agenda

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લఏʢग़લؗʹίϛοτͨ࣌͠఺Ͱͷঢ়گʣ ● ಺෦ʹQA૊৫͸ͳ͍ ● ςετ͸ۀ຿ҕୗͷ։ൃ૊৫Λத৺Ͱ࣮ࢪɺ෦෼తʹςετϕϯμʔʹҕୗ ● 20೥ଓ͍͍ͯΔϓϩμΫτ ● ඇৗʹڊେͳγεςϜ܈ɺϨΨγʔͳٕज़΍γεςϜ΋ଟ͍ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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ίϛοτͨ࣌͠఺Ͱײͨ͡՝୊ ● 1.ςετ୲౰૊৫ͷภॏɺෆ໌ͳςετͷ࣭ ● ςετ͸։ൃ૊৫͕ϝΠϯͰߦΘΕ͓ͯΓɺ։ൃͰߦ͏ςετɺςετ૊৫Ͱߦ͏ ςετͷόϥϯε͕ѱ͍ ● ςετϕϯμʔʹҕୗͨ͠ςετ΋ɺ”ςετͷ࣭”͕಺෦ͰධՁ͞Ε͍ͯͳ͍ ʢॴҦςετΛϕϯμʔʹؙ౤͛ঢ়ଶʣ ● 2.શମͷϓϩδΣΫτਐߦϓϩηε΍ɺ։ൃϓϩηεʹ࿪ͳ෦෼͕͋Δ ● ྺ࢙తܦҢʹΑΓɺܗ֚Խ͞ΕͨϓϩηεͳͲ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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QAͷϛογϣϯͱظ଴஋ͷઃఆ ● QA͕ԿΛͯ͘͠ΕΔଘࡏͳͷ͔Λ૊৫ʹ஌ͬͯ΋Β͏ ● LINEʹ͸QA૊৫͕͋ΓɺLINEͷࣾһ͸QAͷظ଴஋΍໾ׂΛཧղ͍ͯ͠Δ ● ग़લؗʹ͸QA૊৫͕ͳ͍ͨΊɺͦͷఆ͕ٛඞཁ ● ݟ͍͑ͯΔ՝୊Λղܾ͢Δͱ͍͏؍఺Ͱظ଴஋ͷઃఆ ● LINEඪ४ͷ΍ΓํΛͦͷ··࣋ͪࠐ·ͳ͍ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ ● 1.ςετ׆ಈͷ”࣭”ͷ޲্ ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ ● ςετͷݕऩਫ਼౓޲্ ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ 2. ૊৫ͱͷؔΘΓํ 3. ՝୊ͱల๬ Agenda

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ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ ● 1.ςετ׆ಈͷ”࣭”ͷ޲্ ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ ● ςετͷݕऩਫ਼౓޲্ ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ ● 1.ςετ׆ಈͷ”࣭”ͷ޲্ ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ ● ςετͷݕऩਫ਼౓޲্ ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ 👉 ͜ΕΒΛ۩ମతʹͲ͏ਐΊͨͷ͔ QA૊৫্ཱͪ͛ͱ໾ׂఆٛ

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ਐΊํ(1): QAͰݟΔ΂͖γεςϜΛߜΔ ● ։ൃͷςετͱɺςετ૊৫ͷςετͷɺόϥϯε͕औΕ͍ͯͳ͍Օॴ͸దਖ਼Խ ● ։ൃͰෛՙ͕͔͔Γ͍͗ͯ͢ΔՕॴ͸QAͰר͖औΔ ● ͨͩ͠શ෦ݟΔɺͰ͸ͳ͘γεςϜ͝ͱʹςετͷ༏ઌ౓෇ ● શͯͷςετΛQAͰݟΔ͜ͱ͸QCDͷ؍఺͔Βݱ࣮తͰ͸ͳ͍ ● QAͰຊ౰ʹݟΔ΂͖γεςϜ͸ߜΔʢ͜͜͸ׂͱLINEͰ͸ͳ͍΍Γํʣ ● ༏ઌॱҐΛ͚ͭΔɺݟΔ΂͖γεςϜΛߜΔͨΊͷ ● Outage Report ɺෆ۩߹਺ɺϦϦʔεස౓ͳͲΛݩʹͨ͠඼࣭෼ੳ ςετ׆ಈͷ”࣭”ͷ޲্

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ςετ׆ಈͷ”࣭”ͷ޲্ ※ ެ։༻ͷ৘ใͱͯ͠ɺ৘ใ͸Ұ෦վม͍ͯ͠·͢ ඼࣭෼ੳ γεςϜશମʹ͓͍ͯɺQA͕༏ઌతʹ୲౰͢ΔՕॴΛ۠෼

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ਐΊํ(2): Ҋ݅ຖʹ։ൃɾاըͱQA࣮ࢪͷ൑அ ● QAͰݟΔγεςϜΛߜ্ͬͨͰɺͦͷதͰҊ݅ຖʹ ςετͷ΍Δ΍ΒΛPJΈΜͳͰ൑அ ● γεςϜ͕ෳࡶɾ޻਺͕͔͔Δ΋ͷ͸QAͰςετɺ ͦ͏͡Όͳ͍΋ͷ͸։ൃɾاըͰςετ͢ΔͳͲ ● ໾ׂͷશମ࠷దΛߟ͑ɺૣ͍ Delivery Λ࣮ݱͰ͖Ε͹։ൃ͕ςετΛ͢ΔɺͰΑ͍ ● จԽͱͯ͠ɺ։ൃͱQA͸෼ۀ͢Δ͕෼அ͸͠ͳ͍ ● QA͕ςετΛ͢Δ৔߹΋։ൃͰςετઃܭϨϏϡʔΛ͢Δɺٯ΋વΓ ● ॴҦɺ͋ͱ͸QA͞Μ͓ئ͍͠·͢ʔͱ͍͏ঢ়گ͸࡞Βͳ͍ ςετ׆ಈͷ”࣭”ͷ޲্

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ςετઃܭϨϏϡʔͷ༷ࢠ ςετ׆ಈͷ”࣭”ͷ޲্

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ਐΊํ(3) : QAνʔϜ಺෦Ͱͷಈ͖ํ ● QAͰςετϕϯμʔͷ੒Ռ෺͸ͪΌΜͱݕऩʢ಺෦ϨϏϡʔʣ͢Δ ● ࡉ͔͍ݕূ΍ςετ͸࣮ࡍʹࣗ෼ͨͪͷखΛಈ͔ͯ͠΍Δ ● ॴҦɺQA͕υϝΠϯΤΩεύʔτͰ͸ͳ͍ঢ়گ ● 20೥ͷྺ࢙΍҉໧஌ΛຒΊΔͨΊʹ͸νʔϜͰͷ૬ޓֶश͕ෆՄܽ ςετ׆ಈͷ”࣭”ͷ޲্

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ਐΊํ(1) :νʔϜͰ՝୊෼ੳ ● miro.com ࢖ͬͯνʔϜͰϓϩδΣΫτɾϓϩμΫτͷ՝୊෼ੳ ● ΈΜͳͰࠔ͍ͬͯΔ͜ͱɺࠔ͍ͬͯΔΑ͏ʹݟ͑ͯΔ͜ͱΛ͋͛ͯɺΧςΰϥΠζ ● վળ͞Εͨͱ͖ͷΠϯύΫτ/ෆ࣮֬ੑͷߴ͞ʢվળͷେม͞ʣΛϚοϐϯά ● ༏ઌॱҐ͕ܾ·ͬͨΒ۩ମతʹΞΫγϣϯϓϥϯͷઃఆʢBTSʣ ϓϩδΣΫτͷ඼࣭޲্׆ಈ

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ϓϩδΣΫτͷ඼࣭޲্׆ಈ step1.՝୊ग़͠&ΧςΰϥΠζ step2.վળ͞Εͨͱ͖ͷΠϯύΫτ/ෆ࣮֬ੑͷߴ͞ʢվળͷେม͞ʣ Ͱ༏ઌ౓Ϛοϐϯά step3.༏ઌॱҐ͝ͱʹΞΫγϣϯϓϥϯ࡞੒

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ਐΊํ(2) : վળ͸εςʔΫϗϧμͱਐΊΔ ● ΞΫγϣϯϓϥϯʹରͯ͠ɺεςʔΫϗϧμͱݱঢ়೺Ѳ ● ࣮ࡍʹղܾʹ޲͔͏ਐΊํ͸ɺPJͷεςʔΫϗϧμΛר͖ࠐΜͰਐΊΔ ● Effective Team and Deliveryࣨͱ΋ڠྗ͠ͳ͕Βਐḿ ● ࡉ͔͍վળʢ e.g. ։ൃλεΫͷεέδϡʔϧݟ͑ΔԽɺBTSͷߏ੒؅ཧݟ௚͠౳ʣ ΛਐΊ͍ͯΔ͕ɺ·ͩ·ͩ΍Γ͖Εͯͳ͍෦෼΋ଟ͍ ϓϩδΣΫτͷ඼࣭޲্׆ಈ

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1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ 2. ૊৫ͱͷؔΘΓํ 3. ՝୊ͱల๬ Agenda

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● ग़લؗʹࢀըͯ͠൒೥ؒͰߦͬͨ͜ͱ ● PJ՝୊ʹԊͬͨQAɾQCϓϩηεͷࡦఆ ● ϓϩδΣΫτվળͷ౔୆࡞Γ ● ࠓޙ໨ࢦ͍͖͍ͯͨ͠૊৫ͷ࢟ ● QA͚ͩͰͳ͘ɺϓϩδΣΫτશମͰ඼࣭Λྑ͘͢ΔɺςετʹίϛοτͰ͖Δ૊৫ ● QAͱͯ͠͸·ͩ·ͩ΍ΕΔ͜ͱ͕ଟ͍؀ڥͰɺಓ൒͹ͳͷͰܧଓͯ͠ਐḿ ՝୊ͱల๬

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THANK YOU