Creating a Culture of Quality (TestBash SF)

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Creating a Culture of Quality @angelariggs_ TestBash SF | November 2018

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@angelariggs_ TestBash SF | 2018 Angela Riggs @angelariggs_ Portland, OR QA Engineer at Vacasa

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@angelariggs_ TestBash SF | 2018 Sales Discovery Developm ent Release Quality

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@angelariggs_ TestBash SF | 2018 Sales Discovery Developm ent Release Quality

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@angelariggs_ TestBash SF | 2018 Quality: mindset culture

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Communication Collaboration Support

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@angelariggs_ TestBash SF | 2018 Quality is: Understanding the perspective and needs of other departments

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@angelariggs_ TestBash SF | 2018 Quality is: “Shift left” mindset

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@angelariggs_ TestBash SF | 2018 Quality is: Self-accountability for best practices

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@angelariggs_ TestBash SF | 2018 Quality is: Flexible processes

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@angelariggs_ TestBash SF | 2018 Quality is: Pride in work

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 ! 2 years All teams & departments Advocating $ Supporting

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Creating a Culture of Quality

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@angelariggs_ TestBash SF | 2018 Creating a Culture of Quality Practicing a Culture of Quality

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@angelariggs_ TestBash SF | 2018 Creating a Culture of Quality Practicing a Culture of Quality Beneﬁting from a Culture of Quality

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@angelariggs_ TestBash SF | 2018 Creating a Culture of Quality @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Challenges & Solutions @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Change management & Onboarding

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@angelariggs_ TestBash SF | 2018 Shifting to a culture of quality should be supported and gain momentum from the bottom up. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Change is hard

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@angelariggs_ TestBash SF | 2018 Change is hard & emotional

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@angelariggs_ TestBash SF | 2018 Thoughtful, patient change management

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@angelariggs_ TestBash SF | 2018 Allow transition periods

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@angelariggs_ TestBash SF | 2018 Allow transition periods Offer a slow roll-out

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@angelariggs_ TestBash SF | 2018 ' Listen to feedback

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@angelariggs_ TestBash SF | 2018 ' Listen to feedback Encourage input

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@angelariggs_ TestBash SF | 2018 It’s like writing an essay: Tell them what you’re going to tell them. Tell them. Tell them what you told them. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 ℹ Always include the “why”

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@angelariggs_ TestBash SF | 2018 ❓ Why are we doing it this way?

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@angelariggs_ TestBash SF | 2018 ❓ Why are we doing it this way? ❓ Why is this a pain point?

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@angelariggs_ TestBash SF | 2018 ❓ Why are we doing it this way? ❓ Why is this a pain point? ❓ Why should we change this?

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@angelariggs_ TestBash SF | 2018 ❓ Why are we doing it this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now?

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@angelariggs_ TestBash SF | 2018 ❓ Why are we doing it this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now? ❓ Why will this iteration make it better?

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@angelariggs_ TestBash SF | 2018 The “why” adds context

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@angelariggs_ TestBash SF | 2018 Communicate

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@angelariggs_ TestBash SF | 2018 Communicate Keep people in the loop

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@angelariggs_ TestBash SF | 2018 When your team is a consistent part of the conversation, they’ll be more invested in the decisions being made. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Empathy

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@angelariggs_ TestBash SF | 2018 Empathy Think ahead to blockers

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@angelariggs_ TestBash SF | 2018 Empathy Think ahead to blockers ⏳ Be patient

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@angelariggs_ TestBash SF | 2018 Empathy Think ahead to blockers ⏳ Be patient Iterate

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@angelariggs_ TestBash SF | 2018 You’re creating a culture that everyone supports; but make sure that the culture supports everyone. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Onboarding is hard

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@angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Onboarding new employees to the company.

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@angelariggs_ TestBash SF | 2018 Onboarding employees to new tools and processes

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@angelariggs_ TestBash SF | 2018 What they need to know

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@angelariggs_ TestBash SF | 2018 What they need to know When they need to know it

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@angelariggs_ TestBash SF | 2018 What they need to know When they need to know it Who to ask when there’s a question

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@angelariggs_ TestBash SF | 2018 What they need to know When they need to know it Who to ask when there’s a question Where the information is stored

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@angelariggs_ TestBash SF | 2018 Make it easy

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@angelariggs_ TestBash SF | 2018 Makeﬁle to simplify commands

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@angelariggs_ TestBash SF | 2018 pkill -f selenium-standalone; selenium-standalone start; sleep 2s && codeceptjs run --grep "admin-workflow" --profile https:// website.com --reporter mochawesome --reporter-options reportDir=./output, reportFilename=desktop-admin.html; pkill -f selenium-standalone

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@angelariggs_ TestBash SF | 2018 make desktop-admin

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@angelariggs_ TestBash SF | 2018 4 I do We do 6 You do

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@angelariggs_ TestBash SF | 2018 4 I do

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@angelariggs_ TestBash SF | 2018 4 I do We do

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@angelariggs_ TestBash SF | 2018 4 I do We do 6 You do

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@angelariggs_ TestBash SF | 2018 Check in with your team: Troubleshooting 8 Feedback

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@angelariggs_ TestBash SF | 2018 Start documentation

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@angelariggs_ TestBash SF | 2018 Start documentation READMEs for easy reference

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@angelariggs_ TestBash SF | 2018 Start documentation READMEs for easy reference ✂ Include tool doc snippets

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@angelariggs_ TestBash SF | 2018 Create testing templates

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@angelariggs_ TestBash SF | 2018 When you lower the barrier of use, your team will be much quicker to adopt new tools and processes. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Practicing a Culture of Quality @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 No single tool, test, or person guarantees quality. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of:

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management ? Sales Team

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management ? Sales Team ? Product Managers

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management ? Sales Team ? Product Managers ? Architects

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management ? Sales Team ? Product Managers ? Architects ? Developers

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ? Management ? Sales Team ? Product Managers ? Architects ? Developers ✅ Testers

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@angelariggs_ TestBash SF | 2018 Quality is the responsibility of: ✅ Management ✅ Sales Team ✅ Product Managers ✅ Architects ✅ Developers ✅ Testers

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@angelariggs_ TestBash SF | 2018 Management

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@angelariggs_ TestBash SF | 2018 Inﬂuence Conversations ⚡ Authority Budget Management

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@angelariggs_ TestBash SF | 2018 Sales

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@angelariggs_ TestBash SF | 2018 Seed the conversation A Sales proposals Company services Sales

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@angelariggs_ TestBash SF | 2018 Architect

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@angelariggs_ TestBash SF | 2018 C Testing overview Collaborate with tester Architect for easy testing Architect

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@angelariggs_ TestBash SF | 2018 Product Managers

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@angelariggs_ TestBash SF | 2018 $ Advocates for quality ⏰ Quality is worth the time Quality is worth the money Product Managers

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@angelariggs_ TestBash SF | 2018 Developers

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@angelariggs_ TestBash SF | 2018 ✅ Test-Driven Development Code Reviews Collaboration Communication Developers

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@angelariggs_ TestBash SF | 2018 ✅ Test-Driven Development Code Reviews Collaboration Communication Developers

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@angelariggs_ TestBash SF | 2018 ✅ Test-Driven Development Code Reviews Collaboration Communication Developers

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@angelariggs_ TestBash SF | 2018 Testers

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@angelariggs_ TestBash SF | 2018 High-level view Automation DevOps Testers

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@angelariggs_ TestBash SF | 2018 A great culture of quality is flexible, with the ability to meet changing requirements. @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Beneﬁting From a Culture of Quality @angelariggs_ TestBash SF | 2018

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@angelariggs_ TestBash SF | 2018 Collaboration

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@angelariggs_ TestBash SF | 2018 Collaboration Communication

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@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding

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@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding Quality

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@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding Quality ⬆ Conﬁdence

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@angelariggs_ TestBash SF | 2018 A culture of quality is a culture of empowerment and trust

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@angelariggs_ TestBash SF | 2018 A culture of quality is a culture of pride

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@angelariggs_ TestBash SF | 2018 A culture of quality is a culture of morale

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@angelariggs_ TestBash SF | 2018 Morale:

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@angelariggs_ TestBash SF | 2018 sense of common purpose Morale:

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@angelariggs_ TestBash SF | 2018 sense of common purpose level of psychological well-being Morale:

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@angelariggs_ TestBash SF | 2018 sense of common purpose level of psychological well-being emotional condition, as enthusiasm and conﬁdence Morale:

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@angelariggs_ TestBash SF | 2018 Morale is a quality indicator

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@angelariggs_ TestBash SF | 2018 Morale leads to engagement

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@angelariggs_ TestBash SF | 2018 Morale leads to innovation

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@angelariggs_ TestBash SF | 2018 Morale leads to supportive teams

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@angelariggs_ TestBash SF | 2018 The beneﬁts of morale reinforce the beneﬁts of a culture of quality.

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@angelariggs_ TestBash SF | 2018 Collaboration Communication Shared understanding Quality ⬆ Conﬁdence

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@angelariggs_ TestBash SF | 2018 A culture of quality enhances your ability to build and launch high-quality products. @angelariggs_ TestBash SF | 2018

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Thank you! @angelariggs_ TestBash SF | November 2018

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@angelariggs_ TestBash SF | 2018 Resources

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@angelariggs_ TestBash SF | 2018 Lara Hogan Dealing with Surprising Human Emotions http://bit.ly/testbash-human-emotions

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@angelariggs_ TestBash SF | 2018 Vaidehi Joshi Angie Jones Better Code Reviews http://bit.ly/testbash-vaidehi-code-reviews 10 Commandments of Code Reviews http://bit.ly/testbash-angie-code-reviews

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@angelariggs_ TestBash SF | 2018 Project Aristotle Understanding Team Effectiveness http://bit.ly/testbash-team-safety