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Shift to Mobile UNDERSTANDING THE

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“ I can get what I want, anytime, in my immediate context. https://solutions.forrester.com/mobile

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“ Where can I get coffee?

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Map Ratings Click-to-Call Address Phone Directions

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Understand Mobile Use Cases

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Google Analytics 1.45M 0.26M 0.13M DESKTOP MOBILE TABLET mailgun.com

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Google Analytics 324.0K 3.9K 1.0K DESKTOP MOBILE TABLET app.mailgun.com

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Google Analytics 95.8K 2.4K 0.9K DESKTOP MOBILE TABLET documentation.mailgun.com

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Google Analytics 26.5K 2.2K 4.0K DESKTOP MOBILE TABLET blog.mailgun.com

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http://www.businessinsider.com/the-three-leading-mobile-retailers-2-2014-1 64.2M 42.2M 42.9M DESKTOP-ONLY DESKTOP & MOBILE MOBILE-ONLY

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http://www.theverge.com/2014/7/23/5930743/facebooks-new-stats-1-32-billion-users-per-month-30-percent-only-use-it-on-their-phones 247M 671M 399M DESKTOP-ONLY DESKTOP & MOBILE MOBILE-ONLY Facebook

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Understand Mobile Use Cases Content versus Tasks Business versus Consumer

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Understand the Mobile Medium

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Understand the Mobile Medium Engagement push, location awareness Interaction voice, touch, video

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Understand the Cost of Mobile

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Google Analytics 203 325 55 DEVICE TYPES SCREEN SIZES OS/BROWSER COMBOS Types of Devices

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Open Device Lab, San Francisco

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Understand the Cost of Mobile Don’t boil the ocean. Project and measure ROI.

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Build to Solve Problems

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Mobile creates new ways to reach customers. Mobile creates new ways to drive sales. Mobile helps solve customer problems.

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