Enhance Developer Experience by community - Dublin DevRel Meetup

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Enhance Developer Experience by community By Anil Kumar, @anilbms75

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@anilbms75

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@anilbms75

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Experience

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Applying User Experience Technique To Developer Experience

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User Interview

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“If I had asked people what they wanted, they would have said faster horses.” - Henry Ford

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Started Answering Community Questions

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Pair Programming with Community Developers

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@anilbms75

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Image: unsplash @anilbms75 “If you want to know what a person really values, what they really suﬀer, what they really do, don’t listen to their words, observe their actions” - Amy Hoy, Sales Safari

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User Experience = Developer Experience?

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@anilbms75 DEVELOPER EXPERIENCE (DX) is not same as USER EXPERIENCE (UX) DX is for Makers UX is for consumers

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@anilbms75 Ecommerce Checkout

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@anilbms75 Uploading Code to GitHub

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@anilbms75

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@anilbms75

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@anilbms75 Image: GitHub Desktop

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@anilbms75 Image: Erik Wilde

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@anilbms75

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@anilbms75

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@anilbms75

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Lost in Troubleshooting

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@anilbms75 Source: swyx.io

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Image: unsplash @anilbms75 Developer Eﬃciency

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@anilbms75 Developer Feedback Loop Example Image: unsplash

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@anilbms75 Developer Feedback Loop Example Image: GitHub

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@anilbms75

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@anilbms75 Feedback Loop Source: martinfowler.com/articles/developer-effectiveness.html

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@anilbms75 Source: martinfowler.com/articles/developer-effectiveness.html

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@anilbms75 How Can We Improve Developer Experience by Community?

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1. Open For Feedback

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Next Js Documentation Feedback Source: nextjs.org/docs

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2. Find Participants For Your Devtools User Testing

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@anilbms75 Tech Events

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@anilbms75 Connect with potential participants

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@anilbms75 DevDay World Tour Event: Auth0 Feedback Session

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@anilbms75 Internal Community

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@anilbms75 Quick User Testing

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@anilbms75 Dogfooding

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@anilbms75 Image: Undraw Friction Log Technique

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@anilbms75 Friction Log Image: DevRelCon

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@anilbms75 Engage & Answer Community Questions

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Don’t Seek Value Too Early Hello @channel / [Name], I hope this message ﬁnds you well. I'm reaching out as the Product Manager for our latest project. We've been working hard behind the scenes to develop a product that we believe can make a signiﬁcant positive impact. With this in mind, we're currently in search of beta testers who would be willing to take a sneak peek at our product, use it, and provide us with honest and constructive feedback. Please feel free to DM me if you're interested or if you need more information. We truly appreciate your time and look forward to hearing from you soon. Best regards, [Your Name]

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Provide Value to the Community Before Expecting Returns

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@anilbms75 Position yourself as an expert and build trust

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Establishing Trust Requires Time

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Hierarchy of Community Participation Image: NNgroup

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Identify Champions Image: commonroom

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Methods Used by Social Media Inﬂuencers

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Engage with Community Image: commonroom

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@anilbms75 Engage & Answer Your Open Source Projects Discussions

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@anilbms75 Use social media to announce what you're looking for

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@anilbms75 Customer Advisory Board

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@anilbms75 Balsamiq Customer Advisory Board

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Reward Community Contributors

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@anilbms75 Reward Community Contribution

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@anilbms75 Reachout To Customer Success, Partnership & Solution Engineering Teams

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3. My Toolkit for Eﬃcient User Testing with Developers

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@anilbms75

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@anilbms75 Set aside 15 minutes before and after the event for setup and debrief.

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@anilbms75 Zoom: The Window to Collaboration

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@anilbms75 Easy screen sharing and recording options

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@anilbms75

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@anilbms75 📝 Google Docs: detailing steps and resources.

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@anilbms75 📝 GitHub repo URL and test credentials with testing instructions

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@anilbms75 󰞵 GitHub & GitPod: Cloud Developer Environment

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@anilbms75 󰞵 GitPod removing barriers of conﬁg & version issues

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Image: unsplash @anilbms75 Sharing observations

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@anilbms75 🧠 Miro: Post-session brainstorming

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@anilbms75 Source: jpattonassociates.com

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@anilbms75 Source: jpattonassociates.com

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@anilbms75 Source: jpattonassociates.com

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@anilbms75 💡 Miro: turning fresh observations into actionable insights.

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@anilbms75 📊JIRA: Action Item Tracker

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@anilbms75 Takeaway 1. Open For Feedback 2. Find Participants 3. User Testing with Developers

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Thanks Twitter: @anilbms75 Email: anilbms75@gmail.com Linkedin: linkedin.com/in/anilkrishnashetty