No KPI is better than a good employee - Aleksandar Savkovic

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No KPI is better than a good employee!!! Aleksandar Savkovic AKA WPAleks

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SOME NUMBERS FOR TODAY 0 Famous People Quotes 1-10 Bad Words 1/2 Key Takeaways

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KPI A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. ( Big Rock )

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KPI

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KPI Is almost always Unrealistic

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KPI Is almost always Unrealistic Why?

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KPI Is almost always Unrealistic Why? Mostly because of someone's ambition and following bad practice.

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KPI Is almost always Unrealistic Why? Mostly because of someone's ambition and following bad practice. Higher goals will motivate people!

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KPI Is almost always Unrealistic Why? Mostly because of someone's ambition and following bad practice. Higher goals will motivate people! Organizations blindly adopt industry- recognized KPIs

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DEFINE A KPI

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DEFINE A KPI What is your desired outcome? Increase revenue by 10%

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DEFINE A KPI What is your desired outcome? Increase revenue by 10% Why does this outcome matter? Achieving this target will allow the business to become proﬁtable

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DEFINE A KPI What is your desired outcome? Increase revenue by 10% Why does this outcome matter? Achieving this target will allow the business to become profitable How are you going to measure progress? Progress will be measured as an increase in revenue measured in dollars spent How can you influence the outcome? By hiring additional sales staff, by promoting existing customers to buy more product

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DEFINE A KPI

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DEFINE A KPI Who is responsible for the business outcome? The Chief Sales Oﬃcer is responsible for this metric

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DEFINE A KPI Who is responsible for the business outcome? The Chief Sales Oﬃcer is responsible for this metric How will you know you’ve achieved your outcome? Revenue will have increased by 10% this year How often will you review progress towards the outcome? Will be reviewed on a monthly basis

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SMART CRITERIA

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SMART CRITERIA The letters are typically taken to stand for Speciﬁc, Measurable, Attainable, Relevant, Time-bound. In other words:

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SMART CRITERIA The letters are typically taken to stand for Speciﬁc, Measurable, Attainable, Relevant, Time-bound. In other words: Is your objective Speciﬁc?

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SMART CRITERIA The letters are typically taken to stand for Speciﬁc, Measurable, Attainable, Relevant, Time-bound. In other words: Is your objective Speciﬁc? Can you Measure progress towards that goal? Is the goal realistically Attainable?

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SMARTER THAN SMART

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SMARTER THAN SMART EVALUATE

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SMARTER THAN SMART EVALUATE REEVALUATE

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SMARTER THAN SMART EVALUATE REEVALUATE If you've exceeded your revenue target for the current year, you should determine if that's because you set your goal too low or if that's attributable to some other factor.

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Creating good KPIs

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Creating good KPIs Step 1: WebAgency's One Metric that Matters is number of new Websites delivered per quarter.

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Creating good KPIs Step 1: WebAgency's One Metric that Matters is number of new Websites delivered per quarter. Step 2: To build as many websites as possible, while still maintaining quality, WebAgency needs to balance their core assets from their balance scorecard. Financially: They may make the decision that delivery of websites is more important than proﬁt. Customers: Clients have their orders and are waiting for their delivery, the longer it takes the less excited and more likely they will cancel. So keeping clients happy is extremely important.

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Creating good KPIs

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Creating good KPIs Step 3: Now that we have set some objectives with KPIs we need to set key results One KR for clients that is a standard measure in supply chains could be: Deliver performance (DP) is set at 95% measured as the fulﬁllment of a customer promised delivery date. Step 4: Using a KPI Dashboard (Spreadsheets, Asana, Jira, Trello) to monitor key results Dashboards often provide at-a-glance views of KPIs relevant to a particular objective or business process.

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Build a better team

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Build a better team 1.Unlocking the power of employee engagement

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Build a better team 1.Unlocking the power of employee engagement Ask any employee why they don’t feel engaged at work and you’ll probably get some variation on the same theme.

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Build a better team 1.Unlocking the power of employee engagement They feel disconnected from the organization’s larger purpose. They fail to see any impact their daily eﬀorts – the activities which occupy most of their time – have on larger organizational goals. They don’t understand the strategic direction of the organization. Ask any employee why they don’t feel engaged at work and you’ll probably get some variation on the same theme.

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Build a better team 2.Role of KPIs in employee engagement

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Build a better team 2.Role of KPIs in employee engagement They get everyone pulling in the same direction

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Build a better team 2.Role of KPIs in employee engagement They get everyone pulling in the same direction They help connect employees’ work to organization-wide goals

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Build a better team 2.Role of KPIs in employee engagement They get everyone pulling in the same direction They help connect employees’ work to organization-wide goals More effectively reach key goals

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Build a better team 3.Deciding on KPIs can take your employee engagement to the next level

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Build a better team 3.Deciding on KPIs can take your employee engagement to the next level It starts a debate about strategic direction

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Build a better team 3.Deciding on KPIs can take your employee engagement to the next level It starts a debate about strategic direction It helps to establish how KPIs connect to strategic goals

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Build a better team 3.Deciding on KPIs can take your employee engagement to the next level It starts a debate about strategic direction It helps to establish how KPIs connect to strategic goals It engages employees directly

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REWARDING Most of the companies reward wrong employees based on KPIs

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REWARDING Most of the companies reward wrong employees based on KPIs 1. Reward efforts

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REWARDING Most of the companies reward wrong employees based on KPIs 1. Reward efforts 2. Reward consistency

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REWARDING Most of the companies reward wrong employees based on KPIs 1. Reward efforts 2. Reward consistency 3. Reward loyalty