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The Internal Chatbot Revolution Barcamp Bangkhen 2017

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Me ● Manatsawin Hanmongkolchai ● @awkwin on Twitter ● Junior Architect at Wongnai ● Follow me on Medium at life.wongnai.com and blog.whs.in.th

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The Chatbot Revolution See more on life.wongnai.com

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The Daily Questions ● How did we perform yesterday ● Who are our top restaurants

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This is done daily, by everybody

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Meet @Ene

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#lineman-delivery

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Ene v.1 ● #speed: No need to check, Ene tells you daily ● Visible by everyone

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Architecture RDS Cron Job Internal Tool API Shell script slackcat

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More Ene #marketing

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Ene v.2

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Ene v.2

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Ene v3 ● We need standardized bot framework - More people should be able to write bots ● We need to add more features to the bot faster ● We need interactivity

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Hubot ● Adapters - Run on many chat services ● Command line adapter - develop locally

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Generate conversation

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Get the information you want, in real time

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… on the go

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Add meme

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Or play jokes

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Or rage

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Do Ops

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by teaching others

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Hubot at Wongnai ● We have 5 custom modules now ● Running as a Docker container in Kubernetes

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What we've learned ● Chatbot will change how your team will operate without you realizing it ○ Numbers are now centered in the conversation ○ Bot can't have conversation, but it will lead your conversation ● Visibility is teaching. Everyone in the channel learns how to use the bot by observing others doing it

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Wongnai is Hiring! careers.wongnai.com

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Thank you