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TRACK: CULTURAL TRANSFORMATION NOVEMBER 12, 2020 Helen Beal Flow Acceleration, Value Realization

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TRACK: CULTURAL TRANSFORMATION Helen Beal Herder of Humans MISSION: Bringing Joy to Work @bealhelen /helenjbeal

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TRACK: CULTURAL TRANSFORMATION Chief Ambassador Chair Strategic Advisor Strategic Advisor Series Host DevOps Editor Series Host Series Host Research Analyst

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TRACK: CULTURAL TRANSFORMATION “Value Stream Management is a combination of people, process and technology that maps, optimizes, visualizes, measures, and governs business value flow through heterogeneous software delivery pipelines from idea through development and into production.” Forrester Delighted customers mean higher organizational performance Optimizing value flow and realization results in sublime customer experience Value stream management optimizes value flow and realization

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TRACK: CULTURAL TRANSFORMATION

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TRACK: CULTURAL TRANSFORMATION VALUE FLOW REALIZATION Outputs (value stream health) Outcomes (customer experience) Flow is the journey of work from idea to realization. Its travel should be friction-free. It’s a continuous steady stream of value for customers. Realization is the fulfillment of desired outcomes. It’s when a customer experiences the value intended. ● Speed of flow ● Frequency of delivery ● Waste in the value stream ● The work types underway ● Customers actively using capability ● Rate at which new customers arrive ● Customers’ description of experience ● Value stream finance health

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TRACK: CULTURAL TRANSFORMATION A big shout out to all the sponsors!