Empathy Exercise Perceptual Positions This is a simple technique to help you take a step back from a conflict and see things from the other person’s point of view. It is a practical tool that you can used to take the emotional charge out of a situation improving your empathy, flexibility and ability to influence a positive outcome by respecting and relating to others values and motivation. Emotions don’t stop because you’re at work In a group of 3… One person at a time will discuss their problem from three different perspectives. One person will ask questions to explore the situation while the other listens and takes notes. 1 2 3 Your Position Their Position Neutral Position After discussing the issue from each perspective imagine what solutions the neutral person would propose. Ask what would change in 1 week / month if you implemented that solution. What would you see, hear and feel differently? Reflect The person taking notes reflects the key points from each position and the solutions proposed.