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Empathy Exercise
Perceptual Positions
This is a simple technique to help you take a step back from a conflict and see things from
the other person’s point of view. It is a practical tool that you can used to take the
emotional charge out of a situation improving your empathy, flexibility and ability to
influence a positive outcome by respecting and relating to others values and motivation.
Emotions don’t stop because you’re at work
In a group of 3…
One person at a time will discuss their problem from three different perspectives. One
person will ask questions to explore the situation while the other listens and takes notes.
1 2 3
Your Position Their Position Neutral Position
After discussing the issue from each perspective imagine what solutions the neutral person
would propose. Ask what would change in 1 week / month if you implemented that
solution. What would you see, hear and feel differently?
Reflect
The person taking notes reflects the key points from each position and the solutions proposed.