How To assess SRE Status Quo through Maturity Models

Yury Niño Roa Cloud Infrastructure Engineer SRE Volunteer & Chaos Engineer Advocate. Love networking, devops, software, reading, writing and teaching. @yurynino - www.yurynino.dev

How To assess SRE Status Quo through a Maturity Model @yurynino - www.yurynino.dev

How To assess Site Reliability Engineering Status Quo through a Maturity Model @yurynino - www.yurynino.dev

Agenda Revisiting SRE with a Case Study Maturity Models in the spectrum What about a Maturity Model in Google 01 02 03 @yurynino - www.yurynino.dev

Waze: Were we an SRE Mature Organization?

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● Waze is a community-based navigation app acquired by Google in 2013. ● The growth introduced many challenges. ● Waze’s startup ethos led them to meet these challenges with a grassroots technical response. ● When Waze grow, their message queueing system regressed badly, leading to increasingly frequent and severe outages. The Messaging Queue: Replacing a System While Maintaining Reliability @yurynino - www.yurynino.dev

● Because SRE was also responsible for building the software, this operational load had a noticeable impacted. ● Engineers convinced leadership to reevaluate priorities and dedicate some engineering time to reliability work. ● SREs and Software Engineers formed a strategic vision of a future where a new custom-built solution was implemented. @yurynino - www.yurynino.dev

Lessons Learned Assess where you are and design a strategic vision is the first step. Theories and maturity models are not a waste of time! Dedicate time and prioritize the reliability work was key to face the early challenges. @yurynino - www.yurynino.dev

Because SRE Journey doesn’t happen all at once, having a master plan is invaluable. @yurynino - www.yurynino.dev

Based on the mentioned considerations in assessing a product delivery organization on various aspects related to production operations, it is possible to create a maturity model for SRE. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. @yurynino - www.yurynino.dev

● Where is my Organization? ● Where is my Team? ● Where is the Tech? ● Where is Culture? ● Where is Process? @yurynino - www.yurynino.dev

BCG SRE Maturity Model @yurynino - www.yurynino.dev

https://bcgplatinion.com/ SRE Maturity Model by BGP

Vladyslav’s SRE Maturity Model @yurynino - www.yurynino.dev

Advanced Beginner Organization People Tech Culture Process Regressive SRE Maturity Model by Vladyslav Ukis https://www.amazon.com/Establishing-Foundations-Step-Step-Organizations/dp/0137424604 Collaboration Toleration Alerting SRE Role Haphazard Automation Monitoring Crush Bureaucracy Ownership Failures Data Driven

Advanced Beginner Organization People Tech Culture Process Regressive SRE Maturity Model https://www.amazon.com/Establishing-Foundations-Step-Step- Organizations/dp/0137424604 by Vladyslav Ukis

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No free lunch! Maturity models have disadvantages!

What does Google say about SRE MMs? @yurynino - www.yurynino.dev

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Reliability Maturity Model at Google Operational Processes Risk Management Productivity System Complexity People Leadership Organization Attributes Visibility and Culture

Reliability Maturity Model at Google Operational Processes Risk Management Productivity System Complexity People Leadership Organization Attributes Visibility and Culture

Visionary Strategic Proactive Reactive Absent 1. Reliability is a secondary consideration. 2. Response to known reliability issues/risks are tied to recent outages. 3. Potential reliability risks are identified and addressed. 4. Classes of risks are managed and architecturally addressed. Reliability Maturity Model By Vartika Agarwal, Tracy Ferrell https://www.usenix.org/publications/loginonline/reliability-maturity-model 5. Organization has reached the highest order of reliability. @yurynino - www.yurynino.dev

Thank you! So much @yurynino www.yurynino.com