Results of a Study comparing Traditional Charts versus Visual Metaphors

Demographic Data

1. SATURATION

1.1 Using this dashboard which microservice was impacted?

www.yurynino.dev 1.1 Using this dashboard which microservice was impacted?

COMPARISON Traditional Visual Metaphor Correct Answer Metaphor [City Metaphor] was more useful than Traditional [Line Chart] to answer. 1.1 Which microservice was impacted? Traditional Metaphor

1.2 Which microservice is consuming the least CPU?

1.2 Which microservice is consuming the least CPU?

COMPARISON Traditional Visual Metaphor Correct Answer Metaphor [City Metaphor] was more useful than Traditional [Line Chart] to answer. 1.2 Which microservice is consuming the least CPU? Traditional Metaphor ms_medications

2. ERRORS

2.1 What is the microservice with the highest average number of errors?

2.1 What is the microservice with the highest average number of errors?

COMPARISON Traditional Visual Metaphor Correct Answer Metaphor [City Metaphor] generates less doubt than Traditional [Bar Chart] to answer. What is the microservice with the highest average number of errors? Traditional Metaphor

2.2 If there is an SLO configured for declaring an incident when one of the nodes in the microservice ms_authentication through more than 98 errors. Would you declare an incident?

2.2 If there is an SLO configured for declaring an incident when one of the nodes in the microservice ms_authentication through more than 98 errors. Would you declare an incident?

COMPARISON Traditional Visual Metaphor Correct Answer Traditional [Bar Chart] generates better results than Metaphor [Treemap] to answer. Would you declare an incident? Traditional Metaphor

3. TRAFFIC

3.1 With which third-party service there is more traffic?

3. With which third-party service there is more traffic?

COMPARISON Traditional Visual Metaphor Correct Answer Metaphor [Geocentric] generates better results than Traditional [Bar Chart] to answer. With which third-party services there are more traffic? Traditional Metaphor

3.2 Which microservices does not have traffic?

3.2 Which microservices does not have traffic?

COMPARISON Traditional Visual Metaphor Correct Answer ● ms_appointments [92.9%] ● ms_medications [96.4%] ● ms_payments [96.4%] ● ms_appointments [89.3%] ● ms_medications [96.4%] ● ms_payments [92.9%] ● ms_appointments [100%] ● ms_medications [100%] ● ms_payments [100%] Metaphor [Geocentric] generates similar results to Traditional [Bar Chart] to answer. Which microservices does not have traffic? Traditional Metaphor

4. LATENCY

4.1 What microservice has the more latency?

4.1 What microservice has the more latency?

COMPARISON Traditional Visual Metaphor Correct Answer Traditional [Bar Chart] generates better results to Metaphor [Gauges] to answer. What microservice has the more Latency? Traditional Metaphor

4.2 If there is an SLO configured for declaring an incident when one of the microservices has more 80 seconds of latency, over microservices would you declare an incident?

4.2 If there is an SLO configured for declaring an incident when one of the microservices has more 80 seconds of latency, over microservices would you declare an incident?

COMPARISON Metaphor [gauges] generates better results to Traditional [Bar Chart] to answer. Over microservices would you declare an Incident? Traditional Metaphor Traditional Visual Metaphor Correct Answer ● ms_medications [46.4%] ● ms_patients [96.4%] ● ms_payments [96.4%] ● ms_medications [85.7%] ● ms_patients [96.4%] ● ms_payments [96.4%] ● ms_medications [100%] ● ms_patients [100%] ● ms_payments [100%]