From Silos to Systems • UXDX Conf 2019 @morganepeng
Using Design to Power Up Business Agility
@morganepeng • UXDX Conf 2019 • Dublin
Slide 2
Slide 2 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
A design director in a 150 year old bank.
Slide 3
Slide 3 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
10+ years of Corporate & Investment Banking.
Slide 4
Slide 4 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 5
Slide 5 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 6
Slide 6 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 7
Slide 7 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
What on earth is Corporate &
Investment Banking?
Slide 8
Slide 8 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
“Financial services for
corporations and financial
institutions, from startups
to central banks”
Slide 9
Slide 9 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 10
Slide 10 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
The rise of Design
Slide 11
Slide 11 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 12
Slide 12 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 13
Slide 13 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
8 hours per
day staring
at a screen
11 hours per
day staring
at a screen
Source: Nielsen Company
Slide 14
Slide 14 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Image credit: Eric Burke
Slide 15
Slide 15 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Photo credit: Charles Platiau/Reuters
Slide 16
Slide 16 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Process handbooks
User guides
Operational notices
Training books
Presentations
Cheat sheets
Slide 17
Slide 17 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Engineer
Middle-Officer
Analyst
Banker Trader
Client
Source: Societe Generale Digital Day, 22 Nov 2018
Slide 18
Slide 18 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Engineer
Middle-Officer
Analyst
Banker Trader
Client
CONTROLS
Source: Societe Generale Digital Day, 22 Nov 2018
Slide 19
Slide 19 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
It is no longer acceptable to
isolate your users on your
application.
Slide 20
Slide 20 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Interactions
Intelligence
Ideas
Engineer
Middle-Officer
Analyst
Banker
Trader
Client
Source: Societe Generale Digital Day, 22 Nov 2018
Slide 21
Slide 21 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
New mindset
Slide 22
Slide 22 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Interface
User
Experience
Customer
Experience
Employee
Experience
Service
Experience
Platform
Experience
Brand
Experience
Slide 23
Slide 23 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
… to develop something that may
already exist
… to develop something that may
not make sense at a system level
Slide 24
Slide 24 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
One single sign-on One design system One ecosystem
Slide 25
Slide 25 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
New organizational model
Slide 26
Slide 26 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 27
Slide 27 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
One
Business
Owner
One IT
correspondent
One Design
correspondent
trio
Slide 28
Slide 28 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Design with, not for
Sharing is caring
No direct hierarchy
Slide 29
Slide 29 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
From Silos to Systems • UXDX Conf 2019 @morganepeng
New design craft
Slide 30
Slide 30 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
“Top align labels”
“Forms should be one column”
“Show all selection options if under 6”
Source: uxdesign.cc, Design Better Forms, 5 Jul 2016
Slide 31
Slide 31 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Currency pair
Enter CCY/CCY
Spot level
Enter a number (0.0000)
Request For Quote
Deposit currency
EUR
Deposit amount
Enter a number
Deposit number of days
Enter a number of days
Solving
Strike Yield Barrier
Slide 32
Slide 32 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 33
Slide 33 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 34
Slide 34 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 35
Slide 35 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Change can happen in large traditional
organizations.
Embrace complexity.
Thinking in systems changes mindsets,
organizational models and design craft.
Slide 36
Slide 36 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Slide 37
Slide 37 text
From Silos to Systems • UXDX Conf 2019 @morganepeng
Questions? Slides? Join us?
@morganepeng