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GETTING STARTED IN SERVICE DESIGN Megan Miller // @meganerinmiller Service Experience Chicago // August 25, 2016
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IT’S HARD.
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MY STORY…
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CHALLENGES LESSONS LEARNED &
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Shifting my mindset CHALLENGE #1
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THINK BIG LESSON LEARNED
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Learning without a teacher CHALLENGE #2
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BUILD A TOOLKIT LESSON LEARNED
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I was all alone CHALLENGE #3
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FIND SUPPORT LESSON LEARNED
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(LOOK AROUND)
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New terrain CHALLENGE #4
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EMBRACE COMPLEXITY LESSON LEARNED
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Getting a foot in the door CHALLENGE #5
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START SOMEWHERE LESSON LEARNED
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It’s never enough CHALLENGE #6
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CREATE LASTING VALUE LESSON LEARNED
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Formalizing the function CHALLENGE #7
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FORM A PRACTICE LESSON LEARNED
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1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT 4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
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1. THINK BIG 2. BUILD A TOOLKIT 3. FIND SUPPORT 4. EMBRACE COMPLEXITY 5. START SOMEWHERE 6. COMMUNICATE VALUE 7. FORM A PRACTICE
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Megan Erin Miller @meganerinmiller meganerinmiller.com practicalservicedesign.com CONNECT