#g0vSummit2020 / Fri Dec 4 2020
Civichat
The government interface on Japan
@Civichat
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• Member
• Problem
• Solution
• Demo
• Future
Today’s Agenda
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Member
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PM of Civichat
• N - high school
• CEO of Civichat, Inc
• Product Management and
Direction of Civichat
Shunsuke Takagi
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@tkgshn
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Engineer of Civichat
• N - high school
• Director of Civichat, Inc
• Engineer of Civichat
Keigo Murata
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Engineer of Civichat
• NIT Ibaraki Collge
• Infrastructure Engineer of
Civichat
• Database Engineer of Civichat
Hayata Yuge
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Engineer of Civichat
• N - high school
• Recommend Engineer of
Civichat
• ☺ of Civichat
Yuki Takatsu
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Designer of Civichat
• N - high school
• Designer of Civichat
Yuki Mihashi
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Problem
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Problem
• People don’t know which “Public welfare program” is the best
• Bad UI/UX
• No noti
f
i
cations
• Government has no incentive to be applied
• They don’t have to notify (may not work)
• Di
f
f
i
cult to understand
• No format for each municipality
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“No Notifications”
• It's not enough for the government to devote resources to notify people
• Much costly for people to do
• Not automated ⚙
• “The government interface" isn't on the digital
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• No format for each municipality
• No validation on document
• If there is a validation, you
can con
f
i
gure the
appropriate information
architecture by entering
tags, categories, etc.
“Difficult to understand”
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Solution
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• Noti
f
i
cations
• Recommend the best program based on the information you registered
when you created your account ℹ
• Understandable description
• Same format
• Writing close to an arti
f
i
cial language (maintenance of Information
architecture)
Solution
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• People can't search for a word
they don't know
• = you end up not know
• Contextual and passive means
of exploration
🅰
• Explore the best programs
through talk with Civichat
Not Search, EXPLORE.
Why Chat Bot?
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Same format
Validation on document
• Validation to the
f
i
elds
• Sta
f
f
can con
f
i
gure the appropriate information architecture by entering tags,
categories, etc
• Writing close to an arti
f
i
cial language (maintenance of Information
architecture)
• Simple and easy UI
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Future
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Future
To be a “the government interface” on Japan
• Complete the process of recommending and applying for the program on LINE
• Individual NumberʢϚΠφϯόʔʣ is on the authentication board
• Designed to allow government services to be used both online and o
f
f
l
ine
• Reduce the digital divide through OMOʢOnline Merges O
f
f
l
ineʣ by
collaborating with local governments ⌁
• Converting information about the administrative system into open data
• Opening up the API for development, research, etc
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Thank you
for listing
You can see the website from
there are QR code.
And #Civichat on Twitter
https://civichat.jp/