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 ΤεΧϨΛࢧ͑Δٕज़
 ΞδϟΠϧͳใ࿈૬ͱ৘ใྲྀ௨
 2017-08-04 ࣾ಺ษڧձ
 presented by @yuzutas0
 https://www.pexels.com/photo/water-outside-fire-hose-69934/

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@yuzutas0 ࠓ͙͢ϑΥϩʔ͢΂͖౔Լ࠲er ɹ͸ͳ͢ͻͱ

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Lean Escalation ɹ͸ͳ͢͜ͱ

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্ҐϨΠϠʔʹ
 ൑அΛڼ͙ʁ ɹEscalation

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͍΍͍΍ ɹEscalation

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1൪ৄ͍͠ͷ͸ݱ৔ ɹEscalation

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ಉ͡ਓؒ ɹEscalation

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౴͑͸νʔϜͷதʹ͋Δ ɹEscalation

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্ҐϨΠϠʔΛ
 ར༻͢Δʂ ɹEscalation

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ۀ຿਱ߦͷ্ͰඞཁͱͳΔ
 ܦӦࢿݯʢώτɾϞϊɾΧωɾ৘ใʣΛ
 ޮ཰తʹಘΔ໨తͰɺ૊৫ߏ଄ʹ͓͍ͯ
 ࣗ਎ΑΓ্Ґͷ໾৬ऀʹରͯ͠ߦΘΕΔಇ͖͔͚ ɹEscalation

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ࠔͬͨͳ͊
 xx ͕͋Ε͹ॿ͔Δͷʹͳ͊
 ʢνϥο ɹEscalation

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Lean Escalation ɹ͸ͳ͢͜ͱ

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● ৘ใ͕ ࡨ૰ ͢Δ
 ● ಉ࣌ଟൃ Ͱ༙͖ग़Δ
 ● Ώ͑ʹॲཧ·Ͱͷ ϦʔυλΠϜ ͕௕͍
 ɹී௨ͷΤεΧϨʔγϣϯ

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● Ұݸྲྀ͠ Ͱ ແବ͕ͳ͍
 ● Ώ͑ʹॲཧ·Ͱͷ ϦʔυλΠϜ ͕୹͍
 ɹLeanͳΤεΧϨʔγϣϯ

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ͷɹ. ɹͲΜͳͱ͖ʹඞཁʹͳΔ͔ ࣾ֎ൿ ࣾ֎ൿ

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 ੒௕௧ʹۤ͠ΉϓϩμΫτ DevˍOpsͷνʔϜΛཱͯ௚͠
 ϝϯόʔ2ഒ/Q ͷ
 εέʔϧظ ച্3ഒ/೥ ͷ
 άϩʔε੡඼ ো֐2݅/Ӧۀ೔ ͷ
 ةػతঢ়گ ɹͲΜͳͱ͖ʹඞཁʹͳΔ͔

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࣮ࡍʹ΍ͬͨ಺༰Λ
 ͝঺հ ɹ4ͭͷϓϥΫςΟε

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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ɹ1. Slack #times_dev ٕज़໘Ͱͷ͸·ΓͲ͜Ζ #kpt νʔϜӡӦ্ͷ՝୊ #times_{myname} ͋ͱͰ্࢘ʹ1on1Ͱ૬ஊ͍ͨ͠಺༰

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໰୊ͷ ՄࢹԽ ͸
 όοναΠζΛ࠷খԽͯ͠
 ετϦʔϛϯάॲཧ Ͱߦ͏ ɹ1. Slack

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ཁ͢Δʹ…… ͜·Ίʹใ࿈૬ͩʂ ɹ1. Slack

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ετϦʔϜॲཧͱ͍͑͹νϟοτ ɹ1. Slack

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νϟοτͷμϒϧόΠϯυ ● ϊΠζ͸ݮΒ͍ͨ͠ ● ؾܰʹ౤ߘͯ͠΄͍͠ ɹ1. Slack

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͍͔ʹ৘ใྲྀ௨Λઃܭ͢Δ͔ ɹ1. Slack

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τϐοΫ ͱ ૬ஊઌ ͕߹க͍ͯ͠Δ͔ʁ 
 ٕज़΍࢓༷໘Ͱͷ͸·ΓͲ͜Ζɾ૬ஊ͸ɺ
 ্ҐϨΠϠͰ͸ͳ͘ৄ͍͠ݱ৔ϝϯόʔʹʂ
 
 ※ଞ෦ॺʹΞυόΠβʔґཔ͢Δ৔߹ͳͲআ͘ ɹ1. Slack

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ݱ৔಺ Ͱͷղܾ = ࠷଎ ͪΐͬͱͨ͠νʔϜӡӦͷ՝୊ͳΒ ্ҐϨΠϠʔͷલʹ ݱ৔ϨϕϧͰೝࣝΛ߹ΘͤΔʂ ɹ1. Slack

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໨ઌ ͷγεςϜ૬ஊ΍νʔϜӡӦ Ͱ͸ͳ͍ ͕
 ͜Ε͸ ์͓͚ͬͯͳ͍ ͧʢͱ͍͏೴಺Filterʣ
 
 ˠ ্ҐϨΠϠʔʹ͝૬ஊ ɹ1. Slack

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ɹ1. Slack #times_dev ٕज़໘Ͱͷ͸·ΓͲ͜Ζ #kpt νʔϜӡӦ্ͷ՝୊ #times_{myname} ͋ͱͰ্࢘ʹ1on1Ͱ૬ஊ͍ͨ͠಺༰

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inspired by ɹ1. Slack SlackͰ؆୯ʹʮ೔ใʯͳΒ͵ʮ෼ใʯΛνʔϜͰ࣮ݱ͢Δ3εςοϓ
 http://c16e.com/1511101558/ ৄࡉ͸๨Ε͚ͨͲɺDropbox͔ͩEvernoteͷCEO͕
 ଧͪ߹ΘͤͰ࿩͢͜ͱΛࣄલʹެ։ͯ͠ΔΒ͍͠ ʁ

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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ɹ2. ଧͪ߹Θͤ #kpt ʹࣄલ౤ߘ
 ʢࢥ͍͍ͭͨͱ͖ʹʣ ౤ߘΛݟͳ͕Β
 ϨτϩεϖΫςΟϒ Try Λચ͍ग़͢ Ϛωδϝϯτձٞ Ͱ
 ্Ґ૚ʹαϚϦʔใࠂ ͦͷProblem͸
 νʔϜ಺ͰରॲՄೳ͔ʁ Yes No

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ಉ͡࿩Λ3ճͯ͠͠·͏໰୊ 1. ໰୊ൃੜ࣌
 2. νʔϜ಺ͷৼΓฦΓ
 3. Ϛωδϝϯτձٞ
 ɹ2. ଧͪ߹Θͤ

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໰୊ൃੜ࣌ ʮͦͷ৔ʯͰ࿩ͨ͠ʮϝϯόʔʯ͚͕ͩ
 ڞ௨ೝࣝʢͨͩ͠๨ΕΔʣ → ແବ ɹ2. ଧͪ߹Θͤ

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νʔϜ಺ͷৼΓฦΓ Θ͟Θ͟໛଄ࢴ΍෇ᝦΛऔΓग़ͯ͠
 ಉ͡࿩Λ܁Γฦ͚ͩ͢ʁ → ແବ ɹ2. ଧͪ߹Θͤ

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Ϛωδϝϯτձٞ Θ͟Θ͟จॻͷମࡋΛ੔͑ͯ
 ಉ͡࿩Λ܁Γฦ͚ͩ͢ʁ → ແବ ɹ2. ଧͪ߹Θͤ

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rule of three ɹ2. ଧͪ߹Θͤ

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ͦΕશ෦ ϨτϩεϖΫςΟϒ Ͱ͍͍͡ΌΜ ɹ2. ଧͪ߹Θͤ

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ͨͩ͠ετϦʔϛϯάॲཧͰ
 ʢSlack ͷ #kptʣ ɹ2. ଧͪ߹Θͤ

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ϑϩʔ͕ਐΉ
 ʹ ϑΟϧλϦϯά͞Ε͍ͯ͘
 
 ͱ͍͏ͷ͕๬·͍࢟͠ ɹ2. ଧͪ߹Θͤ

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νʔϜʹΑΔ՝୊ͷՄࢹԽ
 ʢʹϨτϩεϖΫςΟϒʣΛ࣠ͱͨ͠
 ৘ใઃܭ ɹ2. ଧͪ߹Θͤ

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#kpt ʹࣄલ౤ߘ
 ʢࢥ͍͍ͭͨͱ͖ʹʣ ౤ߘΛݟͳ͕Β
 ϨτϩεϖΫςΟϒ Try Λચ͍ग़͢ Ϛωδϝϯτձٞ Ͱ
 ্Ґ૚ʹαϚϦʔใࠂ ͦͷProblem͸
 νʔϜ಺ͰରॲՄೳ͔ʁ Yes No

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inspired by ɹ2. ଧͪ߹Θͤ ܦӦͷΞδϦςΟΛࢧ͑ΔDevOpsͱ૊৫
 https://www.slideshare.net/recruitcojp/devops-51085988

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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 ਓࣄධՁγʔτ
 ʢxx·ͰʹxxΛୡ੒͠ΖʣΛ
 νʔϜͷॏ఺՝୊Ϧετ ͱͯ͠
 ͦͷ··ར༻ɾެ։͢Δ
 ɹ3. ධՁγʔτ

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ݸਓ͝ͱͷ໨ඪઃఆͱ͔
 ͦ͏͍͏ͷ͸ʢͳΔ΂͘ʣ΍Βͳ͍ ɹ3. ධՁγʔτ

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ʰΩʔϒϨʔυઓ૪ʱ໰୊ 
 ɹ3. ධՁγʔτ IUUQXXXTRVBSFFOJYDPKQLJOHEPNLIIE@GDQ ● ֤͕ࣗผʑͷ࢖໋ʢϛογϣϯʣΛ༩͑ΒΕΔ
 ● ͓ޓ͍ʹ༩͑ΒΕͨ࢖໋ʢϛογϣϯʣΛ஌Βͳ͍ → Α͔Εͱࢥͬͨߦಈ͕ཪ໨ʹग़ͯ಺ཚ

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νʔϜͷਐԽʹରͯ͠
 ੹຿Λ͍࣋ͬͯΔ͜ͱΛޓ͍ʹ։ࣔ͢Δ ɹ3. ධՁγʔτ

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࠷ॳ͔ΒνʔϜશମͰެ։ɾڞ༗͢Δ͜ͱͰ
 
 ʮ͜ͷ໨ඪઃఆ͓͔͘͠ͳ͍͔ʯ
 ʮ͜͜·ͰͳΒͰ͖ͦ͏ͩͶʯ
 
 ૣ͍ஈ֊Ͱϝϯόʔશһͱ࿩͠߹͑Δ ɹ3. ධՁγʔτ

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Ϛωδϝϯτձٞ ͷఆৗΞδΣϯμ
 ʹ ਓࣄධՁγʔτͷ ਐḿ֬ೝ ɹ3. ධՁγʔτ

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ʢରॲྍ๏Ͱ͸ͳ͘ΰʔϧʹ޲͚ͯͷʣ
 νʔϜͷ՝୊͕ՄࢹԽ͞ΕΔ ɹ3. ධՁγʔτ

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ϨτϩεϖΫςΟϒ͸ɺ໨ઌͷ՝୊ݕ஌ʹऴ͕࢝ͪ͠
 ʢຊདྷ͸ͦ͏Ͱ͸ͳ͍͕ʣ
 ໨ඪʹ޲͔͏ͨΊͷϞχλϦϯάػձ ɹ3. ධՁγʔτ

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ਐḿʹ໰୊͕͋Ε͹ϛʔςΟϯάͰݕ஌
 ʹಉ੮ͷ্Ґ૚ʹΤεΧϨʔγϣϯ ɹ3. ධՁγʔτ

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ධՁऀͱϝϯόʔͷ
 ݸผ໘ஊʹ͔͚Δ࣌ؒ΋
 ʢແବͳࣄ࣮֬ೝ͸ʣ͢͜͠ݮΔ ɹ3. ධՁγʔτ

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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΋͏μϝͬ͢Ͷ͐οηϯγϟϧࢥߟ ɹ4. ࡶஊ

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͜Ε͚ͩΧΦεͳঢ়گͩͱ 
 ৽ͨͳ՝୊͕ग़Δεϐʔυ > ՝୊Λ੔ཧ͢Δεϐʔυ ɹ4. ࡶஊ

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্࢘ʮௐࢠ͸Ͳ͏ʁʯ ɹ4. ࡶஊ

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ࣗ෼ʮ΋͏μϝͬ͢Ͷ͐ʯ ɹ4. ࡶஊ

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্࢘ʮԿ͕μϝͳͷʁʯ ɹ4. ࡶஊ

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ࣗ෼ʮxx ͕ xx Ͱɺ xx ͕ xx Ͱʯ ɹ4. ࡶஊ

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্࢘ʮͦͷதͰҰ൪ͷ՝୊͸ʁʯ ɹ4. ࡶஊ

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ࣗ෼ʮxx ͬ͢Ͷ͐ʯ ɹ4. ࡶஊ

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Τοηϯγϟϧࢥߟ ɹ4. ࡶஊ

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্࢘ʮԶʹͰ͖Δ͜ͱ͸͋Δʁʯ ɹ4. ࡶஊ

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ࣗ෼ʮxx ͷ໘Ͱ xx ͷαϙʔτ ͕͋Δͱॿ͔Γ·͢ʯ ɹ4. ࡶஊ

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͜ΕΛऴۀ࣌ࠁʹຖ೔܁Γฦͨ͠
 ʢσΠϦʔΤεΧϨʣ ɹ4. ࡶஊ

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ͱ͍͏্͔࢘ͷίʔνϯά͚ͩͲ ɹ4. ࡶஊ

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 ͓ޓ͍ͷาΈدΓ͕େࣄͩʢ਒͑੠
 ɹ4. ࡶஊ

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1. Slackɹ2. ଧͪ߹Θͤ
 3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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Lean Escalation ɹ͸ͳ͢͜ͱ

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ͱΓ͋͑ͣϦʔϯ͚͓͚ͭͯͷਫ਼ਆ ɹ͸ͳ͢͜ͱ

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͝ਗ਼ௌ ͋Γ͕ͱ͏͍͟͝·ͨ͠