エスカレを支える技術 - アジャイルな報連相と情報流通 / 20170804

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  ΤεΧϨΛࢧ͑Δٕज़  ΞδϟΠϧͳใ࿈૬ͱ৘ใྲྀ௨  2017-08-04 ࣾ಺ษڧձ  presented by @yuzutas0  https://www.pexels.com/photo/water-outside-ﬁre-hose-69934/

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@yuzutas0 ࠓ͙͢ϑΥϩʔ͢΂͖౔Լ࠲er ɹ͸ͳ͢ͻͱ

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Lean Escalation ɹ͸ͳ͢͜ͱ

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্ҐϨΠϠʔʹ  ൑அΛڼ͙ʁ ɹEscalation

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͍΍͍΍ ɹEscalation

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1൪ৄ͍͠ͷ͸ݱ৔ ɹEscalation

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ಉ͡ਓؒ ɹEscalation

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౴͑͸νʔϜͷதʹ͋Δ ɹEscalation

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্ҐϨΠϠʔΛ  ར༻͢Δʂ ɹEscalation

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ۀ຿਱ߦͷ্ͰඞཁͱͳΔ  ܦӦࢿݯʢώτɾϞϊɾΧωɾ৘ใʣΛ  ޮ཰తʹಘΔ໨తͰɺ૊৫ߏ଄ʹ͓͍ͯ  ࣗ਎ΑΓ্Ґͷ໾৬ऀʹରͯ͠ߦΘΕΔಇ͖͔͚ ɹEscalation

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ࠔͬͨͳ͊  xx ͕͋Ε͹ॿ͔Δͷʹͳ͊  ʢνϥο ɹEscalation

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Lean Escalation ɹ͸ͳ͢͜ͱ

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● ৘ใ͕ ࡨ૰ ͢Δ  ● ಉ࣌ଟൃ Ͱ༙͖ग़Δ  ● Ώ͑ʹॲཧ·Ͱͷ ϦʔυλΠϜ ͕௕͍  ɹී௨ͷΤεΧϨʔγϣϯ

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● Ұݸྲྀ͠ Ͱ ແବ͕ͳ͍  ● Ώ͑ʹॲཧ·Ͱͷ ϦʔυλΠϜ ͕୹͍  ɹLeanͳΤεΧϨʔγϣϯ

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ͷɹ. ɹͲΜͳͱ͖ʹඞཁʹͳΔ͔ ࣾ֎ൿ ࣾ֎ൿ

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  ੒௕௧ʹۤ͠ΉϓϩμΫτ DevˍOpsͷνʔϜΛཱͯ௚͠  ϝϯόʔ2ഒ/Q ͷ  εέʔϧظ ച্3ഒ/೥ ͷ  άϩʔε੡඼ ো֐2݅/Ӧۀ೔ ͷ  ةػతঢ়گ ɹͲΜͳͱ͖ʹඞཁʹͳΔ͔

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࣮ࡍʹ΍ͬͨ಺༰Λ  ͝঺հ ɹ4ͭͷϓϥΫςΟε

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1. Slackɹ2. ଧͪ߹Θͤ  3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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1. Slackɹ2. ଧͪ߹Θͤ  3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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ɹ1. Slack #times_dev ٕज़໘Ͱͷ͸·ΓͲ͜Ζ #kpt νʔϜӡӦ্ͷ՝୊ #times_{myname} ͋ͱͰ্࢘ʹ1on1Ͱ૬ஊ͍ͨ͠಺༰

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໰୊ͷ ՄࢹԽ ͸  όοναΠζΛ࠷খԽͯ͠  ετϦʔϛϯάॲཧ Ͱߦ͏ ɹ1. Slack

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ཁ͢Δʹ…… ͜·Ίʹใ࿈૬ͩʂ ɹ1. Slack

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ετϦʔϜॲཧͱ͍͑͹νϟοτ ɹ1. Slack

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νϟοτͷμϒϧόΠϯυ ● ϊΠζ͸ݮΒ͍ͨ͠ ● ؾܰʹ౤ߘͯ͠΄͍͠ ɹ1. Slack

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͍͔ʹ৘ใྲྀ௨Λઃܭ͢Δ͔ ɹ1. Slack

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τϐοΫ ͱ ૬ஊઌ ͕߹க͍ͯ͠Δ͔ʁ   ٕज़΍࢓༷໘Ͱͷ͸·ΓͲ͜Ζɾ૬ஊ͸ɺ  ্ҐϨΠϠͰ͸ͳ͘ৄ͍͠ݱ৔ϝϯόʔʹʂ    ※ଞ෦ॺʹΞυόΠβʔґཔ͢Δ৔߹ͳͲআ͘ ɹ1. Slack

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ݱ৔಺ Ͱͷղܾ = ࠷଎ ͪΐͬͱͨ͠νʔϜӡӦͷ՝୊ͳΒ ্ҐϨΠϠʔͷલʹ ݱ৔ϨϕϧͰೝࣝΛ߹ΘͤΔʂ ɹ1. Slack

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໨ઌ ͷγεςϜ૬ஊ΍νʔϜӡӦ Ͱ͸ͳ͍ ͕  ͜Ε͸ ์͓͚ͬͯͳ͍ ͧʢͱ͍͏೴಺Filterʣ    ˠ ্ҐϨΠϠʔʹ͝૬ஊ ɹ1. Slack

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ɹ1. Slack #times_dev ٕज़໘Ͱͷ͸·ΓͲ͜Ζ #kpt νʔϜӡӦ্ͷ՝୊ #times_{myname} ͋ͱͰ্࢘ʹ1on1Ͱ૬ஊ͍ͨ͠಺༰

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inspired by ɹ1. Slack SlackͰ؆୯ʹʮ೔ใʯͳΒ͵ʮ෼ใʯΛνʔϜͰ࣮ݱ͢Δ3εςοϓ  http://c16e.com/1511101558/ ৄࡉ͸๨Ε͚ͨͲɺDropbox͔ͩEvernoteͷCEO͕  ଧͪ߹ΘͤͰ࿩͢͜ͱΛࣄલʹެ։ͯ͠ΔΒ͍͠ ʁ

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1. Slackɹ2. ଧͪ߹Θͤ  3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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ɹ2. ଧͪ߹Θͤ #kpt ʹࣄલ౤ߘ  ʢࢥ͍͍ͭͨͱ͖ʹʣ ౤ߘΛݟͳ͕Β  ϨτϩεϖΫςΟϒ Try Λચ͍ग़͢ Ϛωδϝϯτձٞ Ͱ  ্Ґ૚ʹαϚϦʔใࠂ ͦͷProblem͸  νʔϜ಺ͰରॲՄೳ͔ʁ Yes No

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ಉ͡࿩Λ3ճͯ͠͠·͏໰୊ 1. ໰୊ൃੜ࣌  2. νʔϜ಺ͷৼΓฦΓ  3. Ϛωδϝϯτձٞ  ɹ2. ଧͪ߹Θͤ

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໰୊ൃੜ࣌ ʮͦͷ৔ʯͰ࿩ͨ͠ʮϝϯόʔʯ͚͕ͩ  ڞ௨ೝࣝʢͨͩ͠๨ΕΔʣ → ແବ ɹ2. ଧͪ߹Θͤ

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νʔϜ಺ͷৼΓฦΓ Θ͟Θ͟໛଄ࢴ΍෇ᝦΛऔΓग़ͯ͠  ಉ͡࿩Λ܁Γฦ͚ͩ͢ʁ → ແବ ɹ2. ଧͪ߹Θͤ

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Ϛωδϝϯτձٞ Θ͟Θ͟จॻͷମࡋΛ੔͑ͯ  ಉ͡࿩Λ܁Γฦ͚ͩ͢ʁ → ແବ ɹ2. ଧͪ߹Θͤ

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rule of three ɹ2. ଧͪ߹Θͤ

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ͦΕશ෦ ϨτϩεϖΫςΟϒ Ͱ͍͍͡ΌΜ ɹ2. ଧͪ߹Θͤ

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ͨͩ͠ετϦʔϛϯάॲཧͰ  ʢSlack ͷ #kptʣ ɹ2. ଧͪ߹Θͤ

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ϑϩʔ͕ਐΉ  ʹ ϑΟϧλϦϯά͞Ε͍ͯ͘    ͱ͍͏ͷ͕๬·͍࢟͠ ɹ2. ଧͪ߹Θͤ

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νʔϜʹΑΔ՝୊ͷՄࢹԽ  ʢʹϨτϩεϖΫςΟϒʣΛ࣠ͱͨ͠  ৘ใઃܭ ɹ2. ଧͪ߹Θͤ

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#kpt ʹࣄલ౤ߘ  ʢࢥ͍͍ͭͨͱ͖ʹʣ ౤ߘΛݟͳ͕Β  ϨτϩεϖΫςΟϒ Try Λચ͍ग़͢ Ϛωδϝϯτձٞ Ͱ  ্Ґ૚ʹαϚϦʔใࠂ ͦͷProblem͸  νʔϜ಺ͰରॲՄೳ͔ʁ Yes No

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inspired by ɹ2. ଧͪ߹Θͤ ܦӦͷΞδϦςΟΛࢧ͑ΔDevOpsͱ૊৫  https://www.slideshare.net/recruitcojp/devops-51085988

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1. Slackɹ2. ଧͪ߹Θͤ  3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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  ਓࣄධՁγʔτ  ʢxx·ͰʹxxΛୡ੒͠ΖʣΛ  νʔϜͷॏ఺՝୊Ϧετ ͱͯ͠  ͦͷ··ར༻ɾެ։͢Δ  ɹ3. ධՁγʔτ

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ݸਓ͝ͱͷ໨ඪઃఆͱ͔  ͦ͏͍͏ͷ͸ʢͳΔ΂͘ʣ΍Βͳ͍ ɹ3. ධՁγʔτ

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ʰΩʔϒϨʔυઓ૪ʱ໰୊   ɹ3. ධՁγʔτ IUUQXXXTRVBSFFOJYDPKQLJOHEPNLIIE@GDQ ● ֤͕ࣗผʑͷ࢖໋ʢϛογϣϯʣΛ༩͑ΒΕΔ  ● ͓ޓ͍ʹ༩͑ΒΕͨ࢖໋ʢϛογϣϯʣΛ஌Βͳ͍ → Α͔Εͱࢥͬͨߦಈ͕ཪ໨ʹग़ͯ಺ཚ

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νʔϜͷਐԽʹରͯ͠  ੹຿Λ͍࣋ͬͯΔ͜ͱΛޓ͍ʹ։ࣔ͢Δ ɹ3. ධՁγʔτ

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࠷ॳ͔ΒνʔϜશମͰެ։ɾڞ༗͢Δ͜ͱͰ    ʮ͜ͷ໨ඪઃఆ͓͔͘͠ͳ͍͔ʯ  ʮ͜͜·ͰͳΒͰ͖ͦ͏ͩͶʯ    ૣ͍ஈ֊Ͱϝϯόʔશһͱ࿩͠߹͑Δ ɹ3. ධՁγʔτ

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Ϛωδϝϯτձٞ ͷఆৗΞδΣϯμ  ʹ ਓࣄධՁγʔτͷ ਐḿ֬ೝ ɹ3. ධՁγʔτ

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ʢରॲྍ๏Ͱ͸ͳ͘ΰʔϧʹ޲͚ͯͷʣ  νʔϜͷ՝୊͕ՄࢹԽ͞ΕΔ ɹ3. ධՁγʔτ

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ϨτϩεϖΫςΟϒ͸ɺ໨ઌͷ՝୊ݕ஌ʹऴ͕࢝ͪ͠  ʢຊདྷ͸ͦ͏Ͱ͸ͳ͍͕ʣ  ໨ඪʹ޲͔͏ͨΊͷϞχλϦϯάػձ ɹ3. ධՁγʔτ

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ਐḿʹ໰୊͕͋Ε͹ϛʔςΟϯάͰݕ஌  ʹಉ੮ͷ্Ґ૚ʹΤεΧϨʔγϣϯ ɹ3. ධՁγʔτ

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ධՁऀͱϝϯόʔͷ  ݸผ໘ஊʹ͔͚Δ࣌ؒ΋  ʢແବͳࣄ࣮֬ೝ͸ʣ͢͜͠ݮΔ ɹ3. ධՁγʔτ

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1. Slackɹ2. ଧͪ߹Θͤ  3. ධՁγʔτɹ4. ࡶஊ ɹ4ͭͷϓϥΫςΟε

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΋͏μϝͬ͢Ͷ͐οηϯγϟϧࢥߟ ɹ4. ࡶஊ

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͜Ε͚ͩΧΦεͳঢ়گͩͱ   ৽ͨͳ՝୊͕ग़Δεϐʔυ > ՝୊Λ੔ཧ͢Δεϐʔυ ɹ4. ࡶஊ