OpenShift Commons Gathering Chicago 2023 - User Design at Red Hat

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Confidential: Internal only User Experience Design At Red Hat UXD Team 1

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Who we are 2 Ethan Kim UX Designer Lisa Lyman UX Designer

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Confidential: Internal only What is UXD?

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UXD 4 WHO WHERE WHY WHAT WHEN HOW

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UXD 5 HOW WHY WHEN WHO WHAT WHERE

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UXD 6 Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation

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UXD 7 …

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UXD 8 User centered design Research Empathy Analysis

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Confidential: Internal only 9 Empathy

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UXD 10 First impression matters.

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UXD 11 …

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UXD team 12 Raleigh and Durham, NC USA Boston and Westford MA USA Beijing, China Bangalore, India Ra’anana, Israel Brno, Czechia Austin, TX USA Gothenburg, Sweden Sunnyvale, CA USA Richmond, VA USA Stuttgart, Germany 12 Red Hat offices 9 Countries 128 UXDers

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Confidential: Internal only An open, collaborative leader in the creation of data-informed and desirable experiences that make powerful technology accessible 13

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UXD team 14 UI Engineering Content Interaction Pattern Fly Research

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Confidential: Internal only Every company's greatest assets are its customers, because without customers there is no company. — Michael LeBoeuf 15

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Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 16

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Confidential: Internal only UXD process 17

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Confidential: Internal only Diary study 18

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Confidential: Internal only Field research 19

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Confidential: Internal only User interview 20

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Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 21

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Confidential: Internal only User journey map 22

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Confidential: Internal only User flows 23

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Confidential: Internal only Low-fidelity wireframes 24

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Confidential: Internal only Medium-fidelity wireframes 25 Fig. OCP – Home overview screen – Wireframe concept

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Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 26

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Confidential: Internal only Discovery UXD-Hub.com 27

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Confidential: Internal only Design UXD-Hub.com 28

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Confidential: Internal only Designing Design system 29 Average 3.x UI task ease Weekly UI use

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Confidential: Internal only Designing Design system 30 Average 3.x UI task ease Weekly UI use

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Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 31

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Confidential: Internal only Usability testing 32

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Confidential: Internal only Usability testing 33 App Studio Usability Testing 1 2 3

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Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 34

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Confidential: Internal only Metrics & Optimization 35

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Confidential: Internal only Metrics & Optimization 36

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Confidential: Internal only UXD 37 Build the right thing Build the thing right

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Confidential: Internal only The User Experience Design (UXD) team researches, writes, designs, and develops user experiences for Red Hat's products and websites. We are an open, collaborative leader in the creation of data-informed and desirable experiences that make powerful technology accessible. Thank you linkedin.com/company/red-hat youtube.com/user/RedHatVideos facebook.com/redhatinc twitter.com/RedHat Join a research study 38