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Services for vulnerable groups @kyliehavelock

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Hello FWD50! @kyliehavelock

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Welcome to Ottawa! Welcome to Ottawa

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Government is mostly service delivery, most of the time.

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PHYSIOLOGICAL SAFETY BELONGING + LOVE ESTEEM SELF ACTUALISATION GOVERNMENT

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Government ≠ choice

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Users ≠ customers

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Mission critical

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complex Inefficient

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complex Inefficient Ineffective poor outcomes

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complex Inefficient Ineffective Inequitable poor outcomes disadvantage

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Bad services = $$$

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We must do better.

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Empathy understand needs

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make it simple Empathy Service design understand needs

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make it simple Empathy Service design Get out the way solve the problem understand needs

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We are all only temporarily not vulnerable.

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Thank you FWD50! @kyliehavelock