Empathy Maketh an Engineer

by Naren

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EMPATHY MAKETH AN ENGINEER DEVCONF 2018

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SOFTWARE CONSULTANT, TARKA LABS NARENDRAN @DUDEWHOCODE WWW.DUDEWHO.CODES

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EMPATHY

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IS IT FEELING SORRY FOR OTHERS ?

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IS IT STANDING IN SOMEONE’S SHOES?

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THEN WHAT IS EMPATHY?

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EMPATHY?

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IT’S FEELING WHAT THEY FEEL + MAKING CONNECTION WITH THEM

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WHY PRACTICE EMPATHY(IN SOFTWARE)?

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SOFTWARE IS BUILT BY HUMANS,

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SOFTWARE IS BUILT BY HUMANS, WITH HUMANS,

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SOFTWARE IS BUILT BY HUMANS, WITH HUMANS, AND FOR HUMANS. April Wensel (compassionatecoding)

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YOU TREAT OTHERS THE WAY YOU WANT TO BE TREATED IF YOU PRACTICE EMPATHY,

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YOU WILL MORE CLEARLY UNDERSTAND THE IMPACT YOU CREATE IN OTHERS WITH YOUR WORDS AND ACTIONS. ONCE YOU START TREATING OTHERS WELL,

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YOU WILL UNDERSTAND THE UNSPOKEN PARTS OF YOUR COMMUNICATION WITH OTHERS ONCE YOU UNDERSTAND THE YOUR IMPACT ON OTHERS,

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YOU WILL BE ABLE TO MORE ACCURATELY PREDICT THE ACTIONS AND REACTIONS OF PEOPLE YOU INTERACT WITH ALSO,

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YOU WILL MORE EFFECTIVELY CONVINCE OTHERS OF YOUR POINT OF VIEW ONCE YOU HAVE A BETTER COMMUNICATION,

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YOU WILL DELIVER WHAT OTHERS EXPECT FROM YOU ONCE YOU ARE ABLE TO CONVINCE PEOPLE,

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HOW TO PRACTICE EMPATHY?

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SOME PEOPLE ARE NATURALLY EMPATHETIC

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BUT YOU CAN ALTER YOUR GENES

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FEW STEPS TO PRACTICE EMPATHY

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1. LISTEN HOW TO PRACTICE EMPATHY

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2. FIND THE DEEPEST “WHY” HOW TO PRACTICE EMPATHY

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MY CLIENT ASKS ME TO BUILD A MICRO SERVICE USING JAVA

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THE CLIENT ASKS ME TO BUILD A MICRO SERVICE USING JAVA* * This example is purely for illustration purpose. I do not intend to hurt the sentiments of any individual, community, sect or religion

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3. BE VULNERABLE HOW TO PRACTICE EMPATHY

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4. RESPECT OTHERS TIME HOW TO PRACTICE EMPATHY

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BE DELIBERATE

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EMPATHY DRIVEN DEVELOPMENT

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REQUIREMENTS

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WHERE IS EMPATHY IN CODE? UNDERSTANDING USERS ▸ Your users WILL NOT be in the environment and mindset in which you develop software. ▸ Software is getting personal day by day. The software you create end up very close to the user. ▸ You have to empathise the user to build usable software

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ARCHITECTURE DESIGN

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WHERE IS EMPATHY IN CODE? BE RIGHTEOUS ▸ Don’t bring in shiny components into architecture just because everyone does ▸ Make the right tradeoffs ▸ Everyone in the team should understand the architecture, no matter junior or senior

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DEVELOPMENT

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WHERE IS EMPATHY IN CODE? LET YOUR CODE SPEAK ▸ Communicate through code ▸ Add comments to the section that needs second pass for understanding ▸ If you open your own code after a year. You shouldn’t go “WTF”

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WATCH YOUR TOXIC TONE

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DON’T DO C.Y.A.E

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DON’T DO COVER YOUR ASS ENGINEERING

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STILL NOT CONVINCED?

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THE FINAL NUDGE

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BETTER PROGRAMMER EMPATHY MAKES YOU A

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ADMIRE YOU EMPATHY MAKES PEOPLE TO

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STRENGTH EMPATHY GIVES YOU

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STRONGER + BETTER + ADMIRED = ?

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SUPER HERO EMPATHY MAKES YOU A

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HALF OF THE PROBLEMS IN SOFTWARE CAN BE SOLVED IF PEOPLE ARE EMPATHETIC TO EACH OTHER. REST WE CAN USE A CUTTING EDGE TECH.

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REFERENCES/CREDITS ▸ Empathy gives you super powers, keynote by Matt Stauffer (it’s too good to ignore:)  https://www.youtube.com/watch?v=fMFjO2szDnk ▸ Empathy, short video by Brené Brown  https://www.youtube.com/watch?v=1Evwgu369Jw ▸ All the insightful blogs from April Wensel  https://compassionatecoding.com/blog ▸ Compassion and meaning of empathy, TED talk by Joan Halifax  https://www.ted.com/talks/joan_halifax#t-584914 ▸ Your most important skill: Empathy - Chad Fowler  http://chadfowler.com/2014/01/19/empathy.html ▸ All the beautiful images are taken from www.unsplash.com

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@DUDEWHOCODE NAREN WWW.DUDEWHO.CODES/TALKS