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Develop Sales Automation Workflow on LINE

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How do we normally sell on LINE?

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Sales Process on LINE Customers Door#1 Door#2 Door#3

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Sales Process on LINE Customers First Touchpoint

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Sales Process on LINE Customers Chat Journey First Touchpoint

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Sales Process on LINE Customers User Decision First Touchpoint Chat Journey

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First Touchpoint Customers LINE OA ?

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6 methods to acquire users to LINE 1. Add Friend via URL / ID https://page.line.me/LINEID [verified account] https://line.me/R/ti/p/@LINEID https://line.me/R/oaMessage/@LINEID/?{text}

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6 methods to acquire users to LINE 2. Add Friend via QR CODE Generate from LINE OA Manager Use url from previous slide to create QR URL

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6 methods to acquire users to LINE 3. Share LINE OA from/to friends Manual Share https://line.me/R/nv/recommendOA/@LINEID

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6 methods to acquire users to LINE 4. LINE Gain Friend Ads

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6 methods to acquire users to LINE 5. LINE Beacon Banner LINE OA

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6 methods to acquire users to LINE 6. LINE LIFF / LINE Login

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6 methods to acquire users to LINE 6. LINE LIFF / LINE Login LIFF URL (liff.line.me) YOUR WEB APP

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6 methods to acquire users to LINE 6. LINE LIFF / LINE Login YOUR WEB APP LOGIN WITH LINE YOUR WEB APP

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6 methods to acquire users to LINE 1. Add Friend via URL / ID https://page.line.me/LINEID [verified account] https://line.me/R/ti/p/@LINEID https://line.me/R/oaMessage /@LINEID/?{text} 2. Add Friend via QR CODE Generate from LINE OA Manager Use url from previous slide to create QR URL 3. Share LINE OA from/to friends Manual Share https://line.me/R/nv/recom mendOA/@LINEID 4. LINE Gain Friend Ads 5. LINE Beacon Banner LINE OA 6. LINE LIFF / LINE Login LIFF URL (liff.line.me) YOUR WEB APP

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Sales Process on LINE Customers Chat Journey First Touchpoint

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Chat Journey Added friends Inquiry Bargain Order Summary

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Chat Journey 1. Inquiry 2. Bargain 3. Order Summary สอบถามหน่อยครับ? ตัวนี้มีอยู่ไหม? สีนี้มีไหม? ใช ้ได ้ไหม? เป็นไง? โปรนี้คือยังไงครับ? ลดได ้ไหม? ส่งฟรีไหม? 3 ตัวลดไหม? มีโปรไหม? ผ่อนได ้ไหม? สรุปยอด xxx บาทครับ ลูกค้าสะดวกแล้วโอนมาที่ xxxxx เสร็จแล้วแจ้งสลิป และ ชื่อ+ที่อยู่นะครับ สรุปรายการ 1. 2. ยอด xxx บาทครับ กดที่ลิ้งนี้เพื่อจ่ายเลยครับ xxxxxxxxxxxxx

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3 ways to automate sales journey LINE Auto Reply LINE SHOPPING LINE Chatbot

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Sales Process on LINE Customers User Decision First Touchpoint Chat Journey

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Sales Process on LINE KEY = shorten and automate sales process to make user decide faster Reduce 1 second -> Can add +10% in Conversion

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3 ways to close sales on LINE Slip Capture+Slip Verification LINE Payment Gateway LINE LIFF or external web กดที่ลิ้งนี้เพื่อจ่ายเลยครับ PAYMENTLINK โอนแล้วแนบสลิปได้เลยครับ

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TV Shopping Showcases

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TV Shopping Showcases

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BOT SERVER Architecture Overview MESSAGES MSG QUEUE / LOAD BALANCE OPEN LIFF DATABASE Via API/Middleware

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Hotel Booking Showcases

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Hotel Booking Showcases

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Sales Process on LINE Customers User Decision First Touchpoint Chat Journey

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THANK YOU