予約システムと Zendesk のニアリアルタイム連携アーキテクチャ

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༧໿γεςϜͱ   ;FOEFTLͷχΞϦΞϧλΠϜ ࿈ܞΞʔΩςΫνϟ /05")05&-5"-,

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8)0".* +645461&326*$,

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!DPEFIFY !$PEF)FY w /05")05&-ͷίϯγΣϧδϡۀ຿ ʹؔ࿈ͨ͠։ൃΛ΍͍ͬͯ·͢ʂ w ࠷ۙ͸;FOEFTLઃఆͱʹΒΊͬ͜

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ࣗ෼ͷνʔϜ͕΍ͬͯΔ͜ͱ

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;FOEFTL

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;FOEFTL w ;FOEFTL͸ΧελϚʔαϙʔτͷ4BB4Ͱ͢ w ΧελϚʔαϙʔτνέοτΛ؅ཧͰ͖·͢ w &ϝʔϧɺνϟοτɺίʔϧͳͲͷνϟωϧΛհ͠ ͓ͯ٬༷ͱͷίϛϡχέʔγϣϯΛ؅ཧͰ͖·͢

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νέοτৄࡉ

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νέοτৄࡉ w ͓٬༷͔Βͷ͓໰͍߹Θͤ಺༰Λ֬ೝͰ͖·͢ w ͓٬༷΁ͷฦ৴΋͔͜͜ΒͰ͖·͢ʢը໘ӈʣ w ͓٬༷ͷ৘ใΛ֬ೝͰ͖·͢   ʢνέοτϑΟʔϧυɻը໘ࠨͷྻʣ

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νέοτҰཡʢϏϡʔʣ

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νέοτҰཡʢϏϡʔʣ w νέοτΛҰཡͰ͖·͢ɻ w νέοτϑΟʔϧυͷ৘ใΛجʹฒͼସ͑ɺϑΟϧ λϦϯά͕Ͱ͖·͢ɻ

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͋Δ೔ڍ͕ͬͨ   $4͔Βͷ͝ཁ๬

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༧໿εςʔλεͰνέοτͷ ༏ઌ౓͚ͮΛ͍ͨ͠ʂ

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w ༧໿γεςϜͰදݱ͞ΕΔεςʔλεΛجʹɺ͓໰ ͍߹Θͤͷ༏ઌ౓Λܾఆ͍ͨ͠ w ଺ࡏதͷ͓٬༷Λ༏ઌͯ͠ରԠΛ͍ͨ͠ w νέοτҰཡ΋Ͱ͖Δ͚ͩϦΞϧλΠϜͰฒͼସ ͍͑ͨ νέοτͷ༏ઌ౓͚ͮ

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͜͏͍͏ײ͡ͰͰ͖·ͤΜ͔ͶʔʜCZ$4

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ͳΜͱ͔͠·͠ΐ͏ʂ

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χΞϦΞϧλΠϜ   ࿈ܞγεςϜͷ։ൃ

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χΞϦΞϧλΠϜʜ

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$MPVE4QBOOFS$IBOHF4USFBNT

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w $MPVE4QBOOFSσʔλϕʔεͷૠೖɺมߋɺ࡟আ ͷ৘ใΛχΞϦΞϧλΠϜͰετϦʔϛϯάͰ͖Δ w มߋετϦʔϜ͸%BUB fl PX΍,BGLBΛհͯ͠ #JH2VFSZ΍$MPVE1VC4VCͳͲͷσʔλγϯ Ϋ΁సૹͰ͖Δ w %BUB fl PXΛհͯ͠$MPVE1VC4VC΁సૹ͢Δ ͜ͱʹ͠·ͨ͠ $MPVE4QBOOFS$IBOHF4USFBNT

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#PPLJOHTςʔϒϧͷ4UBUVTΧϥϜΛ؂ࢹ CREATE CHANGE STREAM BookingsTableStatusStream FOR Bookings(Status);

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%BUB fl PXͷઃఆ೉ͦ͠͏ʜ

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HJUIVCDPNNFSDBSJ%BUB fl PX5FNQMBUF

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w %BUB fl PXʹඞཁͳ+BWBͷίʔυΛॻ͔ͣʹઃఆ ϑΝΠϧͷΈΛهड़͢Δ͜ͱͰɺύΠϓϥΠϯͷߏ ங͕Մೳ w ઃఆ͸+40/ϑΝΠϧʹͳ͍ͬͯΔ w *O0VUΛࢦఆ͢Δඞཁ͕͋Δɻ*O͸4QBOOFS $IBOHF4USFBNTͰ0VUΛ1VC4VCʹͨ͠ w *O4PVSDFT 0VU4JOLT %BUB fl PX5FNQMBUF

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%BUB fl PX5FNQMBUFͷઃఆ

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1VC4VCͷϖΠϩʔυʢҰ෦ʣ { // ..., "mods": [ { "keysJson": "{\"ID\":\"dcc5423e-09ab-4ff1-8e0d-c0fb299215e0\"}", "oldValuesJson": "{\"Status\":\"Tentative\"}", "newValuesJson": "{\"Status\":\"Booked\"}" } ], "modType": "UPDATE", "valueCaptureType": "OLD_AND_NEW_VALUES", // ... }

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ϖΠϩʔυΛجʹ;FOEFTL ͷνέοτΛߋ৽͢Δ

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1VC4VCˠ'VODUJPOT

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w αʔόʔ΍ίϯςφʹΑΔ؅ཧͳ͠ͰΫϥ΢υ্Ͱ ίʔυΛ࣮ߦͰ͖Δ w $MPVE1VC4VCͷΠϕϯτΛτϦΨʔͱ࣮ͯ͠ߦ ͕Մೳ w ϦΫΤετͷத਎͸$MPVE1VC4VCͷϖΠϩʔ υʹͳΔ $MPVE'VODUJPOT

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w *%Λجʹ;FOEFTLνέοτΛݕࡧ w ݟ͔ͭͬͨνέοτʹ͋Δɺ༧໿εςʔλεͷν έοτϑΟʔϧυΛߋ৽͢Δ w ظ଴͢Δߋ৽ݩͷεςʔλε͕ҟͳΕ͹ແࢹ͢Δ w νέοτϑΟʔϧυʹ஋͕ଘࡏ͠ͳ͚Ε͹৽نͰ༧ ໿εςʔλεΛ௥Ճ͢Δ ϩδοΫ