Want Business Agility? Start with Your Managers-Agile 2021

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Johanna Rothma n @johannarothma n www.jrothman.com Want Business Agility? Start with Your Managers

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© 2021 Johanna Rothman @johannarothman Managers Did Not Change • Every functional manager maintained their own goals, cascading down to each perso n • Focused on ef fi ciency, not effectiveness • “Failure is not an option ” • High organizational WIP 4

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© 2021 Johanna Rothman @johannarothman Ef fi cient vs. Effective • Ef fi cient means we remove the waste from our work. • Effective means we choose the most valuable work fi rst. • Choose most valuable work in the project portfolio 7

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© 2021 Johanna Rothman @johannarothman Project Portfolio Shows Overarching Goal (or Not) • Instantiate strategy : • Which customers do we serve ? • Which problems do we solve ? • Choice of where to invest each team’s time and focu s • When managers commit to a team, they reduce organizational WIP 8

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© 2021 Johanna Rothman @johannarothman Managers Create & Re fi ne the Culture • Paraphrase of Schein : • How people treat each othe r • What people can discus s • How the manager and organization rewards peopl e • Structure and rewards at all levels de fi ne the culture 9

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© 2021 Johanna Rothman @johannarothman Lewin’s Equation: B= f (P,E) • Each person’s Behavior is a function of the Person and their Environmen t • Psychological safety for mistakes, concerns, challenge s • Trust with colleagues, team members, & manager s • What behavior do managers reward and tolerate ? • Organizational policies & procedures that help/hurt work 10 What we can discuss How we treat each other What the manager & organization reward

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© 2021 Johanna Rothman @johannarothman Resource Ef fi ciency Culture Creates • Increase organizational WIP • “My” work (cooperate, not collaborate ) • Reinforce expertis e • Information hidin g • Reluctance to experiment 14

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© 2021 Johanna Rothman @johannarothman Policies Often Prevent Agility • Standardizing on boards or tooling for team s • Insuf fi cient workspace for a tea m • Not training when the work changes (technical or interpersonal skills) for all team s • Too-long duration decisions based on estimation, not cycle time or forecast s • Performance management 19

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© 2021 Johanna Rothman @johannarothman Want Business Agility? • Create adaptable and resilient management practice s • From “Ef fi cient” to “Effective” to reduce WI P • Flow ef fi ciency thinking at all level s • Reward (management) collaboration, not individual “performance ” • Measure & reduce management decision time to reduce WIP 20

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© 2021 Johanna Rothman @johannarothman Modern Management for Business Agility 1. Clarify purpose, for you, your team, your organization. 2. Build empathy with the people who do the work . 3. Build a safe environment . 4. Seek outcomes by optimizing for an overarching goal . 5. Encourage experiments and learning . 6. Catch people succeeding . 7. Exercise your value-based integrity. 21

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© 2021 Johanna Rothman @johannarothman Let’s Stay in Touch • Pragmatic Manager: • www.jrothman.com/ pragmaticmanage r • Please link with me on LinkedI n • Modern Management Made Easy: https://www.jrothman.com/mmme 22