240516_Nihonbashi_P-Cube_Quality_And_Quality_Culture_Cultivation_Cycle

Slide 1

Slide 1 text

Mark Ward, 2024-05-16, 20 min, #nihonbashitesttalk P3 Qualityͱ඼࣭จԽৢ੒ͷαΠΫϧ @mkwrd from Markin' Quality in Nihonbashi Test Talk #2

Slide 2

Slide 2 text

• ΤϯδχΞ ‣ ओཁྖҬ͸ιϑτ΢ΣΞ඼࣭อূʢQuality AssuranceʣͱΞδϟΠϧ։ൃ ‣ QAɾΞδϟΠϧ։ൃʹ܎Δ૊৫ࢧԉɾߨԋɾࣥචɾ຋༁ͳͲ ✓ ʰLEADING QUALITYʱͳͲΛ຋༁ ‣ 2022೥9݄άϩʔϏεܦӦେֶӃमྃʢMBAʣ MarkͰ͢ɻ ຊۀ ෭ۀ ओ࠻ɹ ⬅৽ϩΰ🎉 @mkwrd from Markin' Quality

Slide 3

Slide 3 text

w ඼࣭จԽΛՄࢹԽ͢Δʮ඼࣭φϥςΟϒʯ w ϓϩμΫτͷ੒ख़౓ͱඞཁͳ඼࣭ͷมભ w ૊৫ͷ඼࣭ϦʔυΛͲ͏΍͍͔ͬͯ͘ ͳͲͳͲɺΊͣΒ͍͠τϐοΫΛѻ͍ͬͯ·͢ ࢴॻ੶ɾిࢠॻ੶ͱ΋ʹ޷ධൃചதʂ ʰLEADING QUALITYʱग़൛0.5प೥ʂ @mkwrd from Markin' Quality

Slide 4

Slide 4 text

จԽ ઓུ ݁࿦ϑΝʔετ @mkwrd from Markin' Quality People Process Product ΋ ΋ ސ٬΁ͷՁ஋Λ΋ͨΒ͠ɺاۀͷଘࡏཧ༝Λࣔͨ͢Ίʹ ͲͪΒ΋େ੾Ͱ͋Γ҆қʹʮ஌ͬͯΔʯͱย͚ͮͣɺ վΊֶͯΜͰ࢓ࣄʹऔΓࠐΉͱྑ͍͜ͱ͕͋Γͦ͏Ͱɺ άϩʔϏεͷQAνʔϜ͸P3 QualityΛߟ͑·ͨ͠ɻ

Slide 5

Slide 5 text

Concept: P3 Quality [piː kjúːb] Process Product ϓϩηε඼࣭ ϓϩμΫτ඼࣭ ඼࣭จԽ ඼࣭ઓུ ϐʔϓϧ඼࣭ @mkwrd from Markin' Quality • ਓࡐҭ੒ɾೳྗ։ൃ • νʔϜϏϧσΟϯά • ࠾༻ɾධՁ ͳͲ ޲্ࢪࡦ • ։ൃϓϩηεվળ • ໨తͷ໨ઢ߹Θͤ • ଞ෦ॺͱͷ࿈ܞ ͳͲ ޲্ࢪࡦ • ςετ • ސ٬ϑΟʔυόοΫ • UXվળ ͳͲ ޲্ࢪࡦ People Dev QA etc.

Slide 6

Slide 6 text

ͻ͔ͨ͞ͿΓʹɺ ʢφϥςΟϒͰ͸ͳ͘ʣ ɹɹɹɹɹɹɹͷ࿩Ͱ͢ɻ @mkwrd from Markin' Quality ඼࣭จԽ ©︎ εΫ΢ΣΞɾΤχοΫε

Slide 7

Slide 7 text

ʮจԽʯͬͯ ͳΜͰ͠ΐ͏͔ʁ

Slide 8

Slide 8 text

ʮจԽʯͬͯ Θ͔Γ͖ͬͨ΋ͷͰ͠ΐ͏͔ʁ

Slide 9

Slide 9 text

I know nothing except the fact of my ignorance. จԽΛѻ͏ʹ͸ɺ·ͣɺจԽͱ͸Կ͔ɺจԽʹؚ·ΕΔ ΋ͷͱ͸Կ͔ɺจԽʹΞΫηε͢Δʹ͸Ͳ͏͢Ε͹ྑ͍ ͔Λཧղ͠ͳ͚Ε͹ͳΒͳ͍ɻ͜ͷΑ͏ͳ֓೦Λ؆ུԽ ͠ա͗Δͷ͸େมةݥͰ͋Δɻݱ࣮ʹ͸จԽͷද໘తͳ ෦෼Λͳ͚ͧͬͨͩͳͷʹɺࣗ෼͸จԽΛ؅ཧ͍ͯ͠Δ ͷͩͱ͍͏ݬ૝ʹਁͬͯ͠·͍͔Ͷͳ͍͔Βͩɻͦ͏ͳ Δͱɺ໨తͱ͢Δ૊৫վֵΛୡ੒͢Δ͜ͱͳͲͰ͖͸͠ ͳ͍ɻ ΤυΨʔɾγϟΠϯʢɾݪஶʣ   ʰاۀจԽʦվగ൛ʧμΠόʔγςΟͱจԽͷ࢓૊Έʱʢന౧ॻ๪ʣ @mkwrd from Markin' Quality

Slide 10

Slide 10 text

ͦͷ͏͑Ͱɿ௨Γͷʮ૊৫จԽʯఆٛ ʮ૊৫จԽʯʹ͸ɺͩΕʹͰ΋ڞ௨͢Δ໌֬ͳఆٛ ͸ͳ͍ɺͱ͍͏ͷ͕௨આʹͳ͍ͬͯΔɻʢதུʣ͢ ΂ͯͷ࿦ऀʹڞ௨͍ͯ͠Δ෦෼ͱͦ͏Ͱͳ͍෦෼͕ ͋ΔΑ͏ʹࢥΘΕΔɻ ࠤ౻࿨ʢʣ   ʰ೔ຊܕاۀจԽ࿦ʱʢܚጯٛक़େֶग़൛ձʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ

Slide 11

Slide 11 text

ࠤ౻࿨ͷʮ૊৫จԽʯͷఆٛ ຊॻͰ͸૊৫จԽΛʮͦͷάϧʔϓͷϝϯόʔʹڞ ༗͞ΕͨجຊతՁ஋؍ͱɺ͔ͦ͜Βੜ͡Δߦಈύλ ʔϯͷ͜ͱͰ͋Δʯͱఆٛͨ͠ɻ ࠤ౻࿨ʢʣ   ʰ೔ຊܕاۀจԽ࿦ʱʢܚጯٛक़େֶग़൛ձʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ

Slide 12

Slide 12 text

ΤυΨʔɾγϟΠϯͷʮจԽʯͷఆٛ จԽͱ͸ڞ༗͞Εͨ҉໧ͷԾఆͷύλʔϯͰ͋Δɻ ҉໧ͷԾఆͱ͸ɺ֎෦ʹదԠͨ͠Γɺ಺෦Λௐ੔͠ ͨΓͱ͍ͬͨ໰୊Λղܾ͢Δࡍʹ૊৫ֶ͕शͨ͠ํ ๏Ͱ͋ΔɻͦΕΒ͸૊৫ʹΑͬͯঝೝ͞Εɺʢத ུʣ఻͑ΒΕΔɻ ΤυΨʔɾγϟΠϯʢɾݪஶʣ   ʰاۀจԽʦվగ൛ʧμΠόʔγςΟͱจԽͷ࢓૊Έʱʢന౧ॻ๪ʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ

Slide 13

Slide 13 text

඼࣭จԽ ૊৫จԽ͸඼࣭จԽΛ   แؚ͠ɺӨڹΛ༩͑Δ ඼࣭จԽͱ૊৫จԽͷ֊૚ߏ଄ ૊৫จԽ ඼࣭จԽ͕૊৫จԽΛ   ม͑Δ͜ͱ͸೉͍͠ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦

Slide 14

Slide 14 text

จԽͷ૚͸΋ͪΖΜ΋ͬͱଟ͍ കᖒਖ਼ʢʣ   ʰ૊৫จԽɹܦӦจԽɹاۀจԽʱʢಉจؘग़൛ʣ @mkwrd from Markin' Quality ඼࣭จԽ ૊৫จԽ ܦӦจԽ اۀจԽ Ձ஋ اۀͷ   ଘࡏཧ༝ ઓ ུ

Slide 15

Slide 15 text

૚͸ଟ͍͕؆୯ͷͨΊʮ૊৫จԽʯΛ୅දͱ͢Δ കᖒਖ਼ʢʣ   ʰ૊৫จԽɹܦӦจԽɹاۀจԽʱʢಉจؘग़൛ʣ @mkwrd from Markin' Quality ૊৫จԽ͕૊৫ߦಈͷ͋Γํͱ૊৫׆ಈͷ੒ՌʹଟେͳӨڹΛٴ΅͢ ͜ͱʜʜ͜Ε͸ཁ͢Δʹʮ૊৫จԽ͸ػೳ͢Δʯͱ͍͏͜ͱͰ͋Δɻ ͦΕ͸ܦӦจԽɺاۀจԽʹ͍ͭͯ΋ಉ͜͡ͱͰ͋Δɻʜʜ͜͜Ͱ͸ ૊৫จԽʹ୅දͤͯ͞จԽͷػೳΛઆ໌͢Δ͜ͱʹ͢Δɻ

Slide 16

Slide 16 text

จԽ ઓུ ઓུΛ࣮ݱ͢ΔͨΊʹ   ૊৫͸จԽΛҭΉ จԽ͸ઓུΛ༰қʹ   ࣮ߦෆೳʹͰ͖Δ จԽͱઓུ͸૊৫ͷ྆ྠ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦

Slide 17

Slide 17 text

඼࣭จԽ ඼࣭จԽͷྠֲ ૊৫จԽ ૊৫ઓུ ඼࣭ઓུ ม͑Δͷ   ೉͍͠ ํ਑ʹٯΒ͑ͳ͍ Өڹྗ   ࣋ͯͦ͏ʁ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦

Slide 18

Slide 18 text

1. ੹೚φϥςΟϒʢThe Ownership Narrativeʣ 2. ςετφϥςΟϒʢThe "How-to-test" Narrativeʣ 3. Ձ஋φϥςΟϒʢThe Value Narrativeʣ ͭͷ඼࣭φϥςΟϒ จԽ ʹߟ͑ΒΕɺ   ɹޠΒΕ͍ͯΔ͜ͱ φϥςΟϒ ʹ௚઀ݕ஌Ͱ͖ͳ͍ @mkwrd from Markin' Quality

Slide 19

Slide 19 text

඼࣭จԽ ඼࣭จԽৢ੒ͷαΠΫϧ ૊৫จԽ ૊৫ઓུ ඼࣭ઓུ ੹೚φϥςΟϒ ςετφϥςΟϒ Ձ஋φϥςΟϒ ͲΜͳՁ஋Λ ΋ͨΒͨ͠Β ͏Ε͍͔͠ʁ ্ҐจԽͷ   มԽ͕Өڹ ͞ΒͳΔ ݕ౼ɾཱҊ ͓Αͼਪਐ ͞ΒͳΔ ݕ౼ɾཱҊ ͓Αͼਪਐ Ձ஋Λ΋ͨΒ͢ઓུΛ   ࣮ݱ͢ΔจԽ͸ʁ Ձ஋Λ΋ͨΒ͢ઓུΛ   ࣮ݱ͢ΔจԽ͸ʁ ઓུ࣮ݱʹ   ޲͚ͨจԽͷ   ৢ੒ ઓུ࣮ݱʹ   ޲͚ͨจԽͷ   ৢ੒ ͲΜͳՁ஋Λ ΋ͨΒ͢Α͏ ඼࣭ઓུΛඳ͔͘ʁ ΑΜͰͶˠ @mkwrd from Markin' Quality ྑ͍͜ͱ͚ͩΛࣔ͢ਤ͚ͩͲ   ઓུʹ൓ൃͯ͠จԽ͕ؤͳʹ   ಈ͔ͳ͍͜ͱ΋͋Δ͔΋Ͷɻ

Slide 20

Slide 20 text

Slide 21

Slide 21 text

จԽ ઓུ ؔ܎ͷ࣭ ࢥߟͷ࣭ ߦಈͷ࣭ ݁Ռͷ࣭ ʦى఺ʧ ੒ޭ॥؀ϞσϧʢμχΤϧɾΩϜʣʹরΒ͢ @mkwrd from Markin' Quality People Process Product

Slide 22

Slide 22 text

จԽ ઓུ ݁࿦ϥετ @mkwrd from Markin' Quality People Process Product ΋ ΋ ސ٬΁ͷՁ஋Λ΋ͨΒ͠ɺاۀͷଘࡏཧ༝Λࣔͨ͢Ίʹ ͲͪΒ΋େ੾Ͱ͋Γ҆қʹʮ஌ͬͯΔʯͱย͚ͮͣɺ վΊֶͯΜͰ࢓ࣄʹऔΓࠐΉͱྑ͍͜ͱ͕͋Γͦ͏Ͱɺ άϩʔϏεͷQAνʔϜ͸P3 QualityΛߟ͑·ͨ͠ɻ

Slide 23

Slide 23 text

Mark Ward, 2024-05-16, 20 min, #nihonbashitesttalk P3 Qualityͱ඼࣭จԽৢ੒ͷαΠΫϧ in Nihonbashi Test Talk #2 @mkwrd from Markin' Quality