Intro to Natural Language Understanding with Dialogflow

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#givevoice @voxable INTRODUCTION TO NLU WITH DIALOGFLOW Matt Buck CTO & Co-founder, Voxable

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#givevoice @voxable Voxable helps companies design and develop conversational interfaces and teaches teams strategy and process.

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#givevoice @voxable What is a Conversational User Interface?

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#givevoice @voxable Textual Messaging Apps Vocal Voice-ﬁrst Devices Multimodal Computers, smart phones, IoT, VR, AR Conversation is the Main Mode of Interaction

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#givevoice @voxable Conversational Interaction Loop Listen Understand Process Respond How A Conversational Interface Works

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#givevoice @voxable - Text input and messaging app aﬀordances - Automatic speech recognition (ASR) The Core Technology Listen

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#givevoice @voxable Where Does Automatic Speech Recognition (ASR) Happen? Browsers - Web Speech API Alexa Google Assistant Siri

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#givevoice @voxable voxable.io/gdg-cloud-atx @GDGAustin

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#givevoice @voxable

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#givevoice @voxable Understand Natural Language Understanding (NLU) gives meaning to text and extracts structured data The Core Technology

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#givevoice @voxable What Does Natural Language Understanding (NLU) Do? “Show me an event about CUIs happening at the University of Texas   this evening” location time USER INTENT: EVENT SEARCH intent:event_search topic

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#givevoice @voxable

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#givevoice @voxable Where does Natural Language Understanding (NLU) happen? NLU as a service happens in platforms like Dialogﬂow (API.ai), LUIS, Rasa, and Watson Built into platforms like Alexa Custom built by a team of data scientists and linguists

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#givevoice @voxable Bot Intelligence Manages the context of the user, the application, and the conversation The Core Technology

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#givevoice @voxable Conversational Output - Audio feedback - synthesized or recorded voices - Messaging app aﬀordances The Core Technology

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#givevoice @voxable The Core Technology Listen Automatic Speech Recognition (ASR) Messaging UI Understand Natural Language Understanding (NLU) Process Bot Intelligence Respond Synthesized Voice Messaging UI How CUIs Work

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#givevoice @voxable Why Conversational Interfaces? - Language is the human API - User’s goal is already a series of words - Magical experience - Voice is the future

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Tea. Earl Grey. Hot.

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#givevoice @voxable What is Dialogﬂow?

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#givevoice @voxable Dialogﬂow Integrations - Google Assistant - Facebook Messenger - Slack - Kik - Line - Skype - Cisco Spark - Telegram - Cisco Tropo - Twilio - Twilio Programmable Chat - Twitter - Viber

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Create new agent

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Create new entity

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Create new intent

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Explore API

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Add training phrases

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Add static response

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Test in console

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Activate webhook fulﬁllment

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Add webhook fulﬁllment code

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Enable webhook fulﬁllment for intent

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Enable Assistant integration

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Test in Assistant console

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#givevoice @voxable Next steps - Go through a design process - Aﬃnity diagramming, sample dialogues - Expand the functionality - Reﬁne by watching analytics

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voxable.io [email protected] Give your business a voice with Voxable.