Internal system that supports LINE

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2019 DevDay Internal System That Supports LINE > Hideto Katano > LINE Executive Officer Oversight of Enterprise IT and Growth development

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> LINE Executive Officer > Oversight of Enterprise IT and Growth development Hideto Katano Speaker

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Agenda > Overview of Internal Systems > Mission of Internal Systems > Challenges & Measures

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Overview of Internal Systems

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We Have 8100+ Employees 0 2250 4500 6750 9000 2014 2015 2016 2017 2018 2019 700 900 1100 1500 1700 2400 1700 3100 3600 4600 6500 8100 LINE Group LINE Corp

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Tokyo Kyoto Fukuoka Seoul Dalian Taipei Hanoi Bangkok Ho Chi Minh Jakarta 10 Development Centers in the World

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> salesforce > kintone > In-house development > GitHub Enterprise > Jenkins, CircleCI, Drone > outsystems Development Platform SFA/CRM Core System > LINE > LINE WORKS > slack > confluenceʢwikiʣ > JiraʢBTSʣ > box Collaboration Communication Internal Systems

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Confluence (Wiki) MAU 11,000+ Updates / Month 500,000+ Pages 1,200,000+

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JIRA (BTS) MAU 9,200+ Comments / Month 130,000+ Projects 1,700+

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GitHub Enterprise MAU 3,700+ PRs in the largest repository 15,000+ Repositories 45,000+

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Mission of Internal Systems

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Are You Happy with Current Internal Systems?

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LINE’s IT Department Mission

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LINE’s IT Department Mission

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LINE’s IT Department Mission > We continue to make a No.1 workplace for LINERs by offering the best solutions

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Internal System = Internal Service

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> Simply developing a system will not change a user's environment Internal System = Internal Service

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> Continous improvement will contribute to user retention > Simply developing a system will not change a user's environment Internal System = Internal Service

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Challenges & Measures

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Challenges System account integration WOW-full internal systems Onboarding & User Support

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System Account Integration

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System Account Integration > No single source of truth > Multiple IDs and passwords per user

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Authentication Internal   SSO Internal services Cloud  services User SAML & 2FA

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User Sync Cloud  services Active  Directory IM HR system Internal  apps Confluence  JIRA Sync script > HR updates

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Display Name Issue

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Difficult to search by real name > English characters > Hangul characters > Chinese characters • Kanji • Traditional • Simplified Display Name Issue

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Difficult to search by real name Display Name Issue Different naming conventions > English name > nickname > English characters > Hangul characters > Chinese characters • Kanji • Traditional • Simplified

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Users with nicknames > nickname[realname] Display Name Customization Users without a nickname > english name[realname]

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System Account Integration 1 Account 1 Profile 1 Password

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Onboarding & User Support

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Onboarding & User Support > Difficult to find people to cooperate with > Difficult to find information

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Provide Necessary Information Only When Needed

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Lower the Bar to Ask Questions

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LINE CARE

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Architecture Switcher API  Messaging API Salesforce Bot User Operator

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Questions >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand nikko tokyo >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand nikko tokyo ʢSalesforce sampleʣ

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OPERA

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OPERA Project  Information Employee  Information ×

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Ƃ Project

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Ƃ Employee

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Ƃ Relation Map

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“WOW-IS” Project

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WOW-IS > Initiate EXCITING development projects! > Create a WOW-full internal systems !

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Time Attendance Assistant

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Time Attendance Assistant LINE Beacon bot DB Bot server Attendance system LINE server SAML IdP

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Time Attendance Assistant Link accounts Follow the official account Go to work

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Floormap

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Floormap

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Floormap

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Environmental Sensor

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Environmental Sensor

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LINE’s IT Department Mission > We continue to make a No.1 workplace for LINERs by offering the best solutions

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Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE

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Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE

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Thank You